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Void Flight Tickets - Error List

Error list

Below is a full list of possible errors returned by Void Flight Tickets:

Error type Error category Description
UNABLE_TO_VOID_TICKET CANCELLATION_ERROR/WARNING The ticket does not match the segment(s) selected for cancellation. Review the selection of flights or voids using the /voidFlightTicket endpoint.
UNABLE_TO_VOID_TICKET CANCELLATION_ERROR/WARNING The current status of the selected ticket prevents the execution of the selected operation. Verify the ticket status by using the /getBooking endpoint.
UNABLE_TO_VOID_TICKET CANCELLATION_ERROR/WARNING Ticket void operation failed.
UNABLE_TO_VOID_TICKET CANCELLATION_ERROR/WARNING Response is empty.
UNABLE_TO_VOID_TICKET CANCELLATION_ERROR/WARNING The ticket is outside of the void period. Please follow refund procedures.
UNABLE_TO_VOID_TICKET CANCELLATION_ERROR/WARNING The request refers to an NDC-issued document where void is currently not supported. Please contact the NDC-issuing airline for further assistance.
UNABLE_TO_VOID_TICKET CANCELLATION_ERROR/WARNING Order contains no tickets.
UNABLE_TO_VOID_TICKET CANCELLATION_ERROR/WARNING Segment contains no tickets.
NO_TICKETS_VOIDED WARNING No tickets voided.
TOO_MANY_DOCUMENTS BAD_REQUEST Currently a maximum of %s documents is supported.
INVALID_FLAGS_COMBINATION BAD_REQUEST The request contains duplicate printer objects. Please request only one printer profile.
INVALID_FLAGS_COMBINATION BAD_REQUEST The request contains an invalid combination of printer profile and manual printer designation. Please request either printer profile designation or submit a list of printers for manual designation.
INVALID_FLAGS_COMBINATION BAD_REQUEST Properties confirmationId and tickets cannot be combined. Use the tickets property to indicate specific tickets for the check/void/refund operation or confirmationId to process all tickets present in the reservation.
INVALID_FLAGS_COMBINATION BAD_REQUEST The request contains multiple types of printers in a single printer address object. The printer address object may contain only one printer type.
INVALID_FLAGS_COMBINATION BAD_REQUEST The request contains a printer designation without a recognizable printer type. Verify the printer address object details against the API schema.
DESIGNATE_PRINTER_FAILED APPLICATION_ERROR The printer designation operation failed.
UNDESIGNATE_PRINTER_FAILED APPLICATION_ERROR The printer undesignation operation failed.
TICKET_NOT_FOUND RESOURCE_NOT_FOUND Ticket was not found in the reservation.
TICKET_NOT_FOUND RESOURCE_NOT_FOUND The booking does not contain tickets.
SINGLE_RESERVATION_TICKETS_SUPPORTED REQUEST_NOT_ALLOWED Only tickets within one reservation can be voided.
TICKET_NUMBER_MISMATCH CANCELLATION_ERROR/WARNING Ticket number mismatch.
VOID_RETRY_FAILED CANCELLATION_ERROR Temporarily unable to process the void request for ticketNumber=%s.
INVALID_FLAGS_COMBINATION BAD_REQUEST Request contains too many notification options. Select email or queuePlacement.
INVALID_TICKET_NUMBER BAD_REQUEST Validation Failed: must match \"\^[0-9A-Z]{13}$\"
BOOKING_NOT_FOUND RESOURCE_NOT_FOUND PNR %s not found for the specified ticket.
NDC_NOT_SUPPORTED REQUEST_NOT_ALLOWED Unable to void the ticket. The request refers to an NDC order. Tickets might be refunded together with the order using the /cancelBooking endpoint.
CHECK_RETRY_FAILED CANCELLATION_ERROR Temporary unable to process the check request for ticketNumber=%s.
UNKNOWN_ERROR INTERNAL_SERVER_ERROR View order content operation failed.
UNABLE_TO_CHECK_TICKET CANCELLATION_ERROR Response is empty.
FAULT_RESPONSE APPLICATION_ERROR The underlying system cannot process the request at this time.

Note: The %s variable contains information returned dynamically by the downline service.

Void Flight Tickets can also return errors stemming directly from downline services:

Error type Error category Downline service
VOID_TICKET_PROBLEM WARNING VoidTicketLLSRQ
DESIGNATE_PRINTER_PROBLEM WARNING DesignatePrinterLLSRQ
UNDESIGNATE_PRINTER_PROBLEM WARNING DesignatePrinterLLSRQ
TICKET_NOT_FOUND RESOURCE_NOT_FOUND TKT_ElectronicDocumentServicesRQ