​​​​​​Agency Use Cases

Today, travelers must contact the carrier when an agency-issued Electronic Miscellaneous Document (type A) exchange is needed.  With the introduction of this service, the agency can now service the customer directly.

An EMD Exchange can be needed due to:

• A voluntary or involuntary change to the itinerary, resulting in the need to exchange of the Electronic Ticket. When a flight is canceled, the Air Extra item is automatically cancelled; howver, there is no automatic action take on the EMD document and the EMD will retain its value.  With the introduction of this service, if the passenger desires to rebook the ancillary as well,  the agency can book a new Air Extra item , complete the Ticket exchange, and then exchange the existing EMD as payment for the new Air Extra item.
• The traveler wants to apply the value of previously purchased services toward the purchase of new ancillaries.

Sabre’s launch partner for the EMD Exchange API is Air France.  For this reason, you will need to do all your development testing and analysis using Air France ancillary services.  As more airlines are certified for the solution, separate communications will be sent via Sabre’s customer communications channels.

This document will not be updated every time a new carrier is certified. It will only be updated when there are functional enhancements/changes to the service.