Introduction

If you have any questions or need assistance, contact our Sabre Dev Studio Global Customer Support Center via any of the methods provided in this chapter.

Phone

When reporting production or other critical/time sensitive issues, contact us via phone:

Email

Email is monitored 24 x 7 with a response within 24 hours or less. The email address is: webservices.support@sabre.com

Caution

Please include the Sabre Pseudo City Code (PCC) where the issue is occurring.

When reporting an issue with web services, input and output payloads are required. Please attach the payloads as separate files, and name them clearly. Samples of these files are available at: https://developer.sabre.com

To help ensure that our environment is free of viruses, our policy mandates that all messages received by Sabre from external sources follow special file name guidelines. When sending zipped files please make a note of the following required file naming convention: File names must end in ".sabre.zip" or the zipped attachment will be removed by the email server (for example, “docs.zip” would need to be renamed to “docs.sabre.zip”).

If your correspondence is regarding a previously reported issue, please include the service incident (“SI”) number in the subject line of your message.