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Technical Support – Sabre Hosted Airlines

Introduction

If you have any questions or need assistance, contact our SabreSonic Helpdesk via any of the methods provided in this chapter.

Phone

When reporting production or other critical/time sensitive issues, contact us via phone:

Dial Option #1 for SabreSonic Select Web Services option

Country Toll free number
Antigua 888-832-4738
Argentina 0800-666-1664
Australia 1-800-081-993
Austria 800-291-705
Bahamas 1-800-389-0417
Bahrain 800-00-002 (WSC 5050)
Belarus 880-0114 PIN 375
Belgium 0800-77-029
Bolivia 800-10-0350
Brazil 0800-891-9210
Brunei 800-013 PIN 673
Canada 1-866-598-1706
Chile 800-412555
China 4001-202-315
Colombia 01-800-954-1326
Cyprus 800-96110
Czech Republic 800-700-117
Denmark 808-85884
Egypt - Cairo 7955-770 PIN 5670
El Salvador 800-0000-0011
Estonia 800-12-122 PIN 5047
Finland 0800-914-860
France 0800-909-657
Germany 0800-181-7245
Greece 00800-16-122-055-533
Hong Kong 800-908-742
Iceland 800-8667
India 000-800-100-6116
Indonesia 001-803-016-1722
Ireland 1-800-657-198
Israel 1-809-246-033
Italy 800-787-417
Jamaica 1-866-402-6835
Japan 0053-116-0811
Korea 0030-813-1943
Malaysia 1-800-813-609
Malta 800-90112 PIN 356
Mexico 01-800-123-8537
Netherlands 0800-023-2237
New Zealand 0800-450-960
Norway 800-18-798
Panama 00800-226-0662
Paraguay 009-800-598-1-0004
Peru 0800-52-226
Philippines 1-800-111-00338 or 1-800-111-00339
Poland 800-900-807
Russia 810-800-240-31012
Saudi Arabia 1-800-11 PIN 5671
Singapore 800-101-1651
South Africa 0800-980-981
Spain 900-995-926
Sweden 0200-285-836
Switzerland 0800-894-354
Tahiti 888-832-4738
Thailand 1. Dial 001-999-111-11 (AT&T) 2. Wait for the recording asking for the number you are dialing. 3. Dial 888-832-4738.
Trinidad and Tobago 888-870-9002
UAE 800-035-702-569
UK 0800-0288446
Uruguay 2518-6642
USA 1-888-421-8889
Venezuela 0800-100-3851
Vietnam 1. Dial 1-201-0288 (AT&T Toll Free Number). 2. Wait for the recording asking for the number you are dialing. 3. Dial 866-947-8059.

Email

Email is monitored 24 x 7 with a response within 24 hours or less. The email address is:

sabresonic.helpdesk@sabre.commailto:webservices.support@sabre.com

Caution

Please include the Sabre Pseudo City Code (PCC) where the issue is occurring. When reporting an issue with web services, input and output payloads are required. Please attach the payloads as separate files, and name them clearly. Samples of these files are available at: https://developer.sabre.com

To help ensure that our environment is free of viruses, our policy mandates that all messages received by Sabre from external sources follow special file name guidelines. When sending zipped files please make a note of the following required file naming convention: File names must end in ".sabre.zip" or the zipped attachment will be removed by the email server (for example, “docs.zip” would need to be renamed to “docs.sabre.zip”).

If your correspondence is regarding a previously reported issue, please include the service incident (“SI”) number in the subject line of your message.