Security Violation
No Branch Access
Error
<ns2:ExchangeEmdRS xmlns:ns2="http://www.sabre.com/ns/Ticketing/ExchangeRefund/1.0" xmlns="http://www.sabre.com/ns/Ticketing/TTL/1.0" version="1.4.0">
<ns2:Header messageID="TKTHLI702-1284-662589928-1560185222097-35-arex" timeStamp="2019-06-10T11:47:00.000">
<OrchestrationID>TKTHLI702-1284-662589928-1560185222097-35-arex</OrchestrationID>
<Results>
<Error status="NotProcessed" timeStamp="2019-06-10T11:47:02.146" type="Application">
<Source>AREX</Source>
<System>TKT-DS</System>
<SystemSpecificResults>
<STL:ErrorMessage code="21221">Security violation: Not allowed to access the requested work location. Transaction failed</STL:ErrorMessage>
<STL:ShortText>Security violation</STL:ShortText>
</SystemSpecificResults>
</Error>
</Results>
</ns2:Header>
<ns2:TransactionInfo reservationAutoEndProcessed="false" reservationAutoRetrieveProcessed="false">
<ns2:Message type="E">XML schema version 1.5.0 is not supported</ns2:Message>
</ns2:TransactionInfo>
</ns2:ExchangeEmdRS>
<ns2:Header messageID="TKTHLI702-1284-662589928-1560185222097-35-arex" timeStamp="2019-06-10T11:47:00.000">
<OrchestrationID>TKTHLI702-1284-662589928-1560185222097-35-arex</OrchestrationID>
<Results>
<Error status="NotProcessed" timeStamp="2019-06-10T11:47:02.146" type="Application">
<Source>AREX</Source>
<System>TKT-DS</System>
<SystemSpecificResults>
<STL:ErrorMessage code="21221">Security violation: Not allowed to access the requested work location. Transaction failed</STL:ErrorMessage>
<STL:ShortText>Security violation</STL:ShortText>
</SystemSpecificResults>
</Error>
</Results>
</ns2:Header>
<ns2:TransactionInfo reservationAutoEndProcessed="false" reservationAutoRetrieveProcessed="false">
<ns2:Message type="E">XML schema version 1.5.0 is not supported</ns2:Message>
</ns2:TransactionInfo>
</ns2:ExchangeEmdRS>
Reason
User PCC does not have permission to retrieve from PCC provided in the search – security authorization failed.
Solution
Verify if the values of search parameters fields are correct and if needed, amend them and try again. If you need additional assistance, contact the Sabre API Support Team and provide your user ID, domain, organization and environment you use.