Skip to main content

Cancel Reservation

10.18
Hotel
Reservation
SOAP API
Hospitality

The CancelReservations method provides the ability to send reservation cancellation requests.

Not Signed In.

Looks like you may not have access to all of the resources and documentation for this page.
Please log-in or contact your support desk team if you believe you should have access.

Target Audience
Hospitality
API Version
10.18
Authentication
Security Credentials
Service Action Code
OTA_CancelRQ
  • OTA_CancelRQ—Sends a request message to cancel a single reservation or an entire itinerary to Control Center.
  • OTA_CancelRS— Returns confirmation that the reservation has been successfully cancelled, and includes a cancellation confirmation number to identify the cancellation. Warnings from business processing rules or errors are returned if the request did not succeed.  When an entire itinerary was specified in the request, only the CRS Itinerary confirmation number is returned.
Sample Request
<OTA_CancelRQ EchoToken="12345" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.opentravel.org/OTA/2003/05">
  <POS>
    <Source>
      <RequestorId ID="10" ID_Context="Synxis">
        <CompanyName Code="WSBE" />
      </RequestorId>
    </Source>
  </POS>
  <UniqueID Type="14" ID="10107SY000837" ID_Context="CrsConfirmNumber" />
  <Verification>
    <TPA_Extensions>
      <BasicPropertyInfo HotelCode="10107" ChainCode="1234" />
    </TPA_Extensions>
  </Verification>
  <TPA_Extensions>
    <WrittenConfInst>
      <SupplementalData Name="EmailTemplateCode" />
    </WrittenConfInst>
  </TPA_Extensions>
</OTA_CancelRQ>
Sample Response
<OTA_CancelRS EchoToken="12345" TimeStamp="2014-01-25T11:05:41Z" ResResponseType="Cancelled" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <Success />
  <UniqueID Type="14" ID="10107SY000889" ID_Context="CrsConfirmNumber" />
  <UniqueID Type="13" ID="10107SY000889" ID_Context="ChannelRefNumber" />
  <CancelInfoRS>
    <UniqueID Type="15" ID="10107SY000890X" ID_Context="CrsCancelConfirmationNumber" />
  </CancelInfoRS>
</OTA_CancelRS>