Refund Flight Tickets - Examples
Below are some common use cases on how to refund flight tickets:
Refund a single document
To ensure the successful refund of the requested document, the request should contain:
- Add
ticketsnumber(13-digit electronic document number)
"tickets": [
{
"number": "1607531707951"
}
]
}
Refund all documents of a booking
To ensure the successful refund of all documents in a booking, the request should contain:
- Add
confirmationId
"confirmationId": "ABCDEF"
}
Refund two documents, change context, and designate ticket printer
To ensure the successful refund of the requested documents, switch from the current Pseudo City Code (PCC) to the target PCC where the transaction should be executed and use a specific printer. The request should contain:
- Add
ticketsnumber(13-digit electronic document number)
- Add
targetPcc(The PCC where the void transaction of the ticket should be executed) - Add
designatePrinters- Add
ticket- Add
address(The LNIATA address of the printer) - Add
countryCode
- Add
- Add
"targetPcc": "7KFA",
"tickets": [
{
"number": "0143357868284"
},
{
"number": "0143357868285"
}
],
"designatePrinters": [
{
"ticket": {
"address": "EF34GH",
"countryCode": "RU"
}
}
]
}
Refund multiple documents and define refund qualifiers
To ensure the successful refund of multiple documents, including refund qualifiers, the request should contain:
- Add
ticketsnumber(13-digit electronic document number)
- Add
refundQualifiers- for example:waiverCodeoverrideCancelFeecommissionAmount
"tickets": [
{
"number": "6077531707952",
"refundQualifiers": {
"waiverCode": "ABCD1234",
"commissionAmount": "25.00"
}
},
{
"number": "6077531707953",
"refundQualifiers": {
"overrideCancelFee": "0.00",
"commissionAmount": "15.00"
}
}
]
}
Caution! By defining refund qualifiers, you'll override Sabre system pricing. This is at your own risk.
Use Cases
The use cases below have been compiled to better illustrate the logical flow of Refund Flight Tickets.
Use Case 1 - Refund a single flight ticket
This use case is based on a reservation (PNR RECLOC: MSPKUK) for one traveler. The segment below was booked using traditional Sabre air content:
*MSPKUK*IA«
1 CX 652Y 10JUN Q SINHKG HK1 1255P 505P /DCCX*3EGJAB /E
2 CX 735Y 15JUN T HKGSIN HK1 225P 625P /DCCX*3EGJAB /EThe ticket was issued without any additional documents:
*BYOKLY*T«
TKT/TIME LIMIT
1.T-11FEB-G7RE*AWX
2.TE 1607531707954-AT MILLE/M G7RE*AWX 0114/11FEB* The current ticket image indicates:
ELECTRONIC TICKET RECORD CRS CODE:1536
INV: CUST: PNR:MSPKUK
TKT:1607531707954 ISSUED:11FEB21 PCC:G7RE IATA:99999999
NAME:MILLER/MAX
FORM OF PAYMENT FCI: 0
1 CASH
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 CX 652 Y 10JUN SINHKG 1255P OK YRZZSGAR OPEN
NVB:10JUN NVA:10JUN BAG:30K
2 CX 735 Y 15JUN HKGSIN 225P OK YRZZSGAR OPEN
NVB:15JUN NVA:15JUN BAG:30K
FARE SGD1295.00
TOTAL USD1063.80 EQUIVALENT FARE PAID USD975.00To execute the refund flight ticket operation, determine the desired document number. The request to refund the document could be:
"tickets": [
{
"number": "1607531707954"
}
]
}
The response does not contain errors:
"request": {
"tickets": [
{
"number": "1607531707954"
}
]
},
"tickets": [
{
"number": "1607531707954",
"isVoidable": true,
"isRefundable": true,
"refundTotals": {
"subtotal": "885.00",
"taxes": "88.80",
"total": "973.80",
"currencyCode": "USD"
}
}
],
"refundedTickets": [
"1607531707954"
]
}
In this case, the ticket met the requirements for a refund:
- At least one coupon is open
- Carrier (
CX- Cathay Pacific) participates in Automated Refunds - System was able to price a refund
- Automated refunds are active for your PCC
The reservation was updated and the ticket was refunded:
ELECTRONIC TICKET RECORD CRS CODE:1536
INV: CUST: PNR:MSPKUK
TKT:1607531707954 ISSUED:11FEB21 PCC:G7RE IATA:99999999
NAME:MILLER/MAX
FORM OF PAYMENT FCI: 0
1 CASH
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 CX 652 Y 10JUN SINHKG 1255P OK YRZZSGAR RFND
NVB:10JUN NVA:10JUN BAG:30K
2 CX 735 Y 15JUN HKGSIN 225P OK YRZZSGAR RFND
NVB:15JUN NVA:15JUN BAG:30K
FARE SGD1295.00
TOTAL USD1063.80 EQUIVALENT FARE PAID USD975.00 Use Case 2 - Refund multiple flight tickets and change context
This use case is based on a reservation (PNR RECLOC: KOEYRR) for two travelers. The segments were booked using traditional Sabre air content:
*KOEYRR*I*T«
1 AC 200Y 10SEP F YVRYYC HK2 600A 830A /DCAC*TQGZ47 /E
2 AC 201Y 15SEP W YYCYVR HK2 630A 705A /DCAC*TQGZ47 /E
TKT/TIME LIMIT
1.T-11FEB-7KFA*AWX
2.TE 0143357868284-AT MEYER/C 7KFA*AWX 0729/11FEB*I
3.TE 0143357868285-AT SCHUL/A 7KFA*AWX 0729/11FEB*I The ticket image of 0143357868284 indicates:
ELECTRONIC TICKET RECORD CRS CODE:1536
INV: CUST: PNR:KOEYRR
TKT:0143357868284 ISSUED:11FEB21 PCC:7KFA IATA:99999999
NAME:MEYER/CAROL
FORM OF PAYMENT FCI: 0
1 CASH
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 AC 200 Y 10SEP YVRYYC 600A OK Y0NAZALT OPEN
NVB: NVA:10SEP BAG:2PC
2 AC 201 Y 15SEP YYCYVR 630A OK Y0NAZALT OPEN
NVB: NVA:10SEP BAG:2PC
FARE CAD1364.00
TOTAL GBP849.90 EQUIVALENT FARE PAID GBP778.00 To refund both documents and change the context to the Pseudo City Code (PCC) where they were issued, the request to Refund Flight Tickets should be:
"targetPcc": "7KFA",
"tickets": [
{
"number": "0143357868284"
},
{
"number": "0143357868285"
}
]
}
No errors are returned in the response:
"request": {
"targetPcc": "7KFA",
"tickets": [
{
"number": "0143357868284"
},
{
"number": "0143357868285"
}
]
},
"tickets": [
{
"number": "0143357868284",
"isVoidable": true,
"isRefundable": true,
"refundTotals": {
"subtotal": "778.00",
"taxes": "71.90",
"total": "849.90",
"currencyCode": "GBP"
}
},
{
"number": "0143357868285",
"isVoidable": true,
"isRefundable": true,
"refundTotals": {
"subtotal": "778.00",
"taxes": "71.90",
"total": "849.90",
"currencyCode": "GBP"
}
}
],
"refundedTickets": [
"0143357868284",
"0143357868285"
]
}
The reservation was updated and both tickets are refunded:
ELECTRONIC TICKET RECORD CRS CODE:1536
INV: CUST: PNR:KOEYRR
TKT:0143357868284 ISSUED:11FEB21 PCC:7KFA IATA:99999999
NAME:MEYER/CAROL
FORM OF PAYMENT FCI: 0
1 CASH
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 AC 200 Y 10SEP YVRYYC 600A OK Y0NAZALT RFND
NVB: NVA:10SEP BAG:2PC
2 AC 201 Y 15SEP YYCYVR 630A OK Y0NAZALT RFND
NVB: NVA:10SEP BAG:2PC
FARE CAD1364.00
TOTAL GBP849.90 EQUIVALENT FARE PAID GBP778.00ELECTRONIC TICKET RECORD CRS CODE:1536
INV: CUST: PNR:KOEYRR
TKT:0143357868285 ISSUED:11FEB21 PCC:7KFA IATA:99999999
NAME:SCHULZ/ANDY
FORM OF PAYMENT FCI: 0
1 CASH
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 AC 200 Y 10SEP YVRYYC 600A OK Y0NAZALT RFND
NVB: NVA:10SEP BAG:2PC
2 AC 201 Y 15SEP YYCYVR 630A OK Y0NAZALT RFND
NVB: NVA:10SEP BAG:2PC
FARE CAD1364.00
TOTAL GBP849.90 EQUIVALENT FARE PAID GBP778.00Use Case 3 - Check multiple documents and define refund qualifiers
Below is an example of a simple round-trip air itinerary (PNR RECLOC: WLXFYU). These segments are booked as traditional Sabre air content:
*IA*T
1 EY7309Y 11JUN F AMSAUH*HK2 1115A 805P /DCEY*UTCAPI /E
2 EY 377Y 11JUN F AUHBAH*HK2 935P 945P /DCEY*UTCAPI /E
3 EY3154Y 21JUN M BAHAUH*TK2 130A 345A /DCEY*UTCAPI /E
4 EY 77Y 21JUN M AUHAMS*HK2 930A 240P /DCEY*UTCAPI /E
TKT/TIME LIMIT
1.T-11FEB-G7RE*AWX
2.TE 6077531707952-AT DOE/J G7RE*AWX 0147/11FEB*
3.TE 6077531707953-AT SMITH/L G7RE*AWX 0147/11FEB* Tickets were issued for both travelers:
ELECTRONIC TICKET RECORD CRS CODE:0011
INV: CUST: PNR:WLXFYU
TKT:6077531707952 ISSUED:11FEB21 PCC:G7RE IATA:99999999
NAME:DOE/JOHN
FORM OF PAYMENT FCI: 0
1 CASH
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 EY 7309 Y 11JUN AMSAUH 1115A OK YLF2NL OPEN
NVB:11JUN NVA:11JUN BAG:35K
2 EY 377 Y 11JUN AUHBAH 935P OK YLF2NL OPEN
NVB:11JUN NVA:11JUN BAG:35K
3 EY 3154 Y 21JUN BAHAUH 130A OK YLF2NL OPEN
NVB:21JUN NVA:21JUN BAG:35K
4 EY 77 Y 21JUN AUHAMS 930A OK YLF2NL OPEN
NVB:21JUN NVA:21JUN BAG:35K
FARE EUR1872.00
TOTAL USD2509.20 EQUIVALENT FARE PAID USD2264.00ELECTRONIC TICKET RECORD CRS CODE:0011
INV: CUST: PNR:WLXFYU
TKT:6077531707953 ISSUED:11FEB21 PCC:G7RE IATA:99999999
NAME:SMITH/LAWRENCE
FORM OF PAYMENT FCI: 0
1 CASH
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 EY 7309 Y 11JUN AMSAUH 1115A OK YLF2NLCH OPEN
NVB:11JUN NVA:11JUN BAG:35K
2 EY 377 Y 11JUN AUHBAH 935P OK YLF2NLCH OPEN
NVB:11JUN NVA:11JUN BAG:35K
3 EY 3154 Y 21JUN BAHAUH 130A OK YLF2NLCH OPEN
NVB:21JUN NVA:21JUN BAG:35K
4 EY 77 Y 21JUN AUHAMS 930A OK YLF2NLCH OPEN
NVB:21JUN NVA:21JUN BAG:35K
FARE EUR1409.00
TOTAL USD1949.20 EQUIVALENT FARE PAID USD1704.00To execute the check flight ticket operation, determine the desired document numbers and applicable refund qualifiers.
For example, a request to refund all documents could be:
"tickets": [
{
"number": "6077531707952",
"refundQualifiers": {
"waiverCode": "ABCD1234",
"commissionAmount": "25.00"
}
},
{
"number": "6077531707953",
"refundQualifiers": {
"overrideCancelFee": "0.00",
"commissionAmount": "15.00"
}
}
]
}
In this example, we specified different qualifiers for each ticket:
6077531707952waiverCodeapplies the waiver code as provisioned by the issuing carriercommissionAmountapplies the commission you received for this refund
6077531707953overrideCancelFeeis set to the cancel feecommissionAmountapplies the commission you will receive for this refundoverrideTaxesapplies refundable amounts for specific taxes
Caution! By defining refund qualifiers, you'll override Sabre system pricing. This is at your own risk.
There are no errors in the response:
"request": {
"tickets": [
{
"number": "6077531707952",
"refundQualifiers": {
"commissionAmount": "25.00",
"waiverCode": "ABCD1234"
}
},
{
"number": "6077531707953",
"refundQualifiers": {
"overrideCancelFee": "0.00",
"overrideTaxes": [
{
"taxCode": "CJ",
"taxAmount": "5.00"
}
],
"commissionAmount": "15.00"
}
}
]
},
"tickets": [
{
"number": "6077531707952",
"isVoidable": true,
"isRefundable": true,
"refundTotals": {
"subtotal": "2264.00",
"taxes": "245.20",
"total": "2509.20",
"currencyCode": "USD"
}
},
{
"number": "6077531707953",
"isVoidable": true,
"isRefundable": true,
"refundTotals": {
"subtotal": "1704.00",
"taxes": "245.20",
"total": "1949.20",
"currencyCode": "USD"
}
}
],
"refundedTickets": [
"6077531707952",
"6077531707953"
]
}
The reservation was updated and the ticket coupons are refunded:
ELECTRONIC TICKET RECORD CRS CODE:0011
INV: CUST: PNR:WLXFYU
TKT:6077531707952 ISSUED:11FEB21 PCC:G7RE IATA:99999999
NAME:DOE/JOHN
FORM OF PAYMENT FCI: 0
1 CASH
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 EY 7309 Y 11JUN AMSAUH 1115A OK YLF2NL RFND
NVB:11JUN NVA:11JUN BAG:35K
2 EY 377 Y 11JUN AUHBAH 935P OK YLF2NL RFND
NVB:11JUN NVA:11JUN BAG:35K
3 EY 3154 Y 21JUN BAHAUH 130A OK YLF2NL RFND
NVB:21JUN NVA:21JUN BAG:35K
4 EY 77 Y 21JUN AUHAMS 930A OK YLF2NL RFND
NVB:21JUN NVA:21JUN BAG:35K
FARE EUR1872.00
TOTAL USD2509.20 EQUIVALENT FARE PAID USD2264.00ELECTRONIC TICKET RECORD CRS CODE:0011
INV: CUST: PNR:WLXFYU
TKT:6077531707953 ISSUED:11FEB21 PCC:G7RE IATA:99999999
NAME:SMITH/LAWRENCE
FORM OF PAYMENT FCI: 0
1 CASH
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 EY 7309 Y 11JUN AMSAUH 1115A OK YLF2NLCH RFND
NVB:11JUN NVA:11JUN BAG:35K
2 EY 377 Y 11JUN AUHBAH 935P OK YLF2NLCH RFND
NVB:11JUN NVA:11JUN BAG:35K
3 EY 3154 Y 21JUN BAHAUH 130A OK YLF2NLCH RFND
NVB:21JUN NVA:21JUN BAG:35K
4 EY 77 Y 21JUN AUHAMS 930A OK YLF2NLCH RFND
NVB:21JUN NVA:21JUN BAG:35K
FARE EUR1409.00
TOTAL USD1949.20 EQUIVALENT FARE PAID USD1704.00