Refund Flight Tickets – Error List
Error list
Below is a full list of possible errors returned by Refund Flight Tickets:
| Error type | Error category | Description |
|---|---|---|
| AUTOMATED_REFUNDS_INACTIVE | UNAUTHORIZED | Unable to refund. The Automated Refunds feature is inactive for your PCC. For activation, please place an order in Sabre Central. |
| REFUND_RETRY_FAILED | WARNING | Temporary unable to process refund request for ticketNumber=``%s. |
| TOO_MANY_DOCUMENTS | BAD_REQUEST | Currently a maximum of %s documents is supported. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | The request contains duplicate printer objects. Please request only one printer profile. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | The request contains an invalid combination of printer profile and manual printer designation. Please request either printer profile designation or submit a list of printers for manual designation. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | Properties confirmationId and tickets cannot be combined. Use the tickets property to indicate specific tickets for the check/void/refund operation or confirmationId to process all tickets present in the reservation. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | The request contains multiple types of printers within a single printer address object. The printer address object may only contain one printer type. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | The request contains a printer designation without a recognizable printer type. Verify the printer address object details against the API schema. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | The request contains too many notification options. Select email or queuePlacement. |
| UNABLE_TO_REFUND_TICKET | CANCELLATION_ERROR/WARNING | Refund ticket operation failed. |
| UNABLE_TO_REFUND_TICKET | CANCELLATION_ERROR/WARNING | Response is empty. |
| UNABLE_TO_REFUND_TICKET | CANCELLATION_ERROR/WARNING | The ticket does not match the segment(s) selected for cancellation. Review the flight selection or refund using the /refundFlightTickets endpoint. |
| UNABLE_TO_REFUND_TICKET | CANCELLATION_ERROR/WARNING | The current status of the selected ticket prevents the execution of the selected operation. Verify the ticket status by using the /getBooking endpoint. |
| UNABLE_TO_REFUND_TICKET | CANCELLATION_ERROR/WARNING | Ticket is not eligible for a refund. No document coupon is open. |
| UNABLE_TO_REFUND_TICKET | CANCELLATION_ERROR/WARNING | Ticket is not eligible for an automated refund. The ticket was exchanged from %s. A refund might be processed through manual refunds and exchanges. |
| UNABLE_TO_REFUND_TICKET | CANCELLATION_ERROR/WARNING | Ticket is not eligible for an automated refund. The ticket was issued with a miscellaneous form of payment. A refund might be processed through manual refunds and exchanges. |
| UNABLE_TO_REFUND_TICKET | CANCELLATION_ERROR/WARNING | Document is not eligible for an automated refund. The document is an EMD and is currently not supported. |
| UNABLE_TO_REFUND_TICKET | CANCELLATION_ERROR/WARNING | Segment contains no ticket(s). |
| UNABLE_TO_REFUND_TICKET | CANCELLATION_ERROR/WARNING | The order contains no ticket(s). |
| UNABLE_TO_REFUND_TICKET | CANCELLATION_ERROR/WARNING | The request refers to an NDC-issued document, where the refund operation is currently not supported. Please contact the NDC-issuing airline for further assistance. |
| UNABLE_TO_REFUND_TICKET | CANCELLATION_ERROR/WARNING | Refund ticket operation failed. |
| TICKET_NOT_FOUND | RESOURCE_NOT_FOUND | The ticket was not found in the reservation. |
| TICKET_NOT_FOUND | RESOURCE_NOT_FOUND | The booking does not contain tickets. |
| SINGLE_RESERVATION_TICKETS_SUPPORTED | REQUEST_NOT_ALLOWED | Only tickets within one reservation can be refunded. |
| DESIGNATE_PRINTER_FAILED | APPLICATION_ERROR | Printer designation operation failed. |
| UNDESIGNATE_PRINTER_FAILED | APPLICATION_ERROR | Printer un-designation operation failed. |
| INVALID_VALUE | INVALID_DATA | The sum of the tax breakdown exceeds the tax amount. Specify an amount smaller or equal to %s. |
| NDC_NOT_SUPPORTED | REQUEST_NOT_ALLOWED | Unable to refund the ticket. The request refers to an NDC order. Tickets might be refunded together with the order using Cancel Booking. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | Request contains an invalid combination of refund qualifiers. Choose either commissionAmount or commissionPercentage. |
| INVALID_TICKET_NUMBER | BAD_REQUEST | Validation Failed: must match \"\^[0-9A-Z]{13}$\". |
| INVALID_VALUE | INVALID_DATA | Unable to refund the ticket. The requested number of refund amounts does not match the number of forms of payment from the original ticket. Amounts applied to the refund have to match the original forms of payment from the ticket. |
| BOOKING_NOT_FOUND | RESOURCE_NOT_FOUND | PNR %s was not found for the specified ticket. |
| UNABLE_TO_CHECK_TICKET | CANCELLATION_ERROR | The ticket is not eligible for an automated refund. The ticket was issued with a miscellaneous form of payment. A refund might be processed through manual refunds and exchanges. |
| NO_TICKETS_REFUNDED | WARNING | No tickets were refunded. |
| UNKNOWN_ERROR | INTERNAL_SERVER_ERROR | View order content operation failed. |
| TICKET_NUMBER_MISMATCH | CANCELLATION_ERROR | Ticket number mismatch. |
| UNABLE_TO_CHECK_TICKET | CANCELLATION_ERROR | Response is empty. |
| UNABLE_TO_CHECK_TICKET | CANCELLATION_ERROR | Check ticket operation failed. |
| FAULT_RESPONSE | APPLICATION_ERROR | The underlying system cannot process the request at this time. |
| TICKET_NUMBER_MISSING | BAD_REQUEST | The ticket number is missing from the request. |
Note: The variable
%scontains information returned dynamically by the downline service.
Refund Flight Tickets can also return errors stemming directly from downline services. Below is a list of these scenarios:
| Error type | Error category | Downline service |
|---|---|---|
| DESIGNATE_PRINTER_PROBLEM | WARNING | DesignatePrinterLLSRQ |
| UNDESIGNATE_PRINTER_PROBLEM | WARNING | DesignatePrinterLLSRQ |
| TICKET_NOT_FOUND | RESOURCE_NOT_FOUND | TKT_ElectronicDocumentServicesRQ |
| REFUND_TICKET_PROBLEM | WARNING | RefundTicketLLSRQ |