Red Apps FAQs

These are general Red Apps FAQs. You can find desktop specific FAQs here.

FAQs

FAQ Categories:

Sabre Login Issues
Sabre Red 360 Software Development Kit
Sabre Travel Network Support
Sabre GDS (Sabre host) Help
Logins Not Related to the Sabre System
Sabre Red 360

Note: You need the PIN for PCC when you contact a Sabre Software Support Center.

Question: Why am I unable to log in to the Sabre® GDS?

Question: Why am I unable to log in to Sabre Red 360?

Question: Why am I unable to log in to Sabre Red 360 in development mode from Eclipse IDE?

Question: Why am I unable to log in to Agency eServices?

Question: How can my Terminal Address, or TA, get access to the CERT environment?

Question: I recently changed my password in the CERT Sabre GDS, but CERT Sabre does not recognize it. What happened?

Question: I changed my password for Sabre Red 360, but I get connection errors, password expired errors, etc.

Question: Are passwords in all Sabre GDS environments synchronized?

Question: Is any information available that explains CERT refreshes and the impact on passwords?

Sabre Red 360 Software Development Kit (informally referred to as SDK)

Question: How can I get help with the Sabre Red 360 Software Development Kit?

I need help downloading and installing the Toolkit.
I need help setting up my Red App target platform, run configuration, wizards, and Red App help.
I need help upgrading my Red App target platform, wizards, and Red App help.

Question: How can I get help installing and upgrading the Red App Development Tools?

Question: How do I report bugs or documentation errors in the Sabre Red 360 Software Development Kit?

Question: How do I report other issues that I find in the Sabre Red 360 Software Development Kit?

Question: Why do I receive a JCSAPIConnector exception when I am using the host communications service (com.sabre.edge.cf.host.Communication)?

Warning

JCSAPIConnector: Exception occurred during getting shared session com.sabre.edge.cf.host.exception.JSAPIException: Exception occured during getting shared session …

Question: What is the Red App ID?

Question: My Red App seems to run differently in CERT Sabre Red 360 than in Eclipse IDE development mode. How can I troubleshoot this?

Question: How can I change the language that Sabre Red 360 uses when I launch it from my Red App target platform and Eclipse IDE?

Question: I do not see any documentation about creating plug-ins as Red Apps or how to use the Sabre Red 360 Software Development Kit in the Sabre Red 360 Software Development Kit archive file. Is there any developer documentation or help?

Question: I upgraded my Red App target platform to the latest release, however, I see an old version of Red App wizards and help in Eclipse IDE help. How can I get the latest Red App wizards and help?

Question: My Red App utilizes external services. How should it connect to them?

Question: How can I develop my Red App without access to the Sabre host?

Question: I would like to use the SSO mechanism in my Red App. How can I do that? Where should I start?

Question: My Red App fails validation because the certificate/signature is not valid, but I’m certain that I did everything correctly. What may be the reason behind this behavior?

Question: When does my Red App need to be PCI / PII compliant?

Question: When I try to create a Red App bundle using the Red App export wizard provided as part of the Sabre Red 360 Software Development Kit, I get an error saying that a cycle was detected in a plug-in fragment that was not even selected to be exported. How can I fix this?

Question: When I start SR360 from Target Platform with the Sabre Profiles add-on, SR360 freezes for some time and OutOfMemoryError is thrown. How can I resolve this problem?

Sabre Travel Network Software Support

Question: How can I contact my regional software support desk?

Question: How do I find the PIN for my PCC?

Sabre GDS (Sabre Host) Help

Question: What resources are available for help with Sabre formats?

Question: I am logged in to the CERT environment of the Sabre GDS, but I want to log into PRODUCTION. Can I change from one environment to the other in Sabre emulator without shutting down Sabre Red 360?

Question: I cannot log in to DevStream.

Sabre Red 360

Question: Does Sabre Red 360 inform end-users when Red Apps are installed, upgraded, or removed from their workspace?

Question: How does our agency use the Agency Admin Tool to "turn on" or enable a Red App in Sabre Red 360 for our agents?

Answers

Note: When you contact a Sabre software support center, you need the PIN for your PCC.

Sabre Login Issues

Question: Why am I unable to log in to the Sabre GDS?

Answer: There are many reasons for the inability to log in. Some of these reasons may be because a refresh of the CERT partition occurred, your password expired in the Sabre GDS because of inactivity, or other reasons.

First, contact the CREATE Agent at your PCC. If your login issue is not resolved, contact your regional software support desk.

Question: Why am I unable to log in to Sabre Red 360?

Answer: The reason you cannot log in may be because a refresh of the CERT partition has occurred, your password expired in the Sabre GDS because of inactivity, or other reasons.

First, contact the CREATE Agent at your PCC. If your login issue is not resolved, contact your regional software support desk.

Question: Why am I unable to log in to Sabre Red 360 in development mode from Eclipse IDE?

Answer: The reason you cannot log in may be because a refresh of the CERT partition has occurred, your password expired in the Sabre GDS because of inactivity, or other reasons.

First, contact the CREATE Agent at your PCC. If your login issue is not resolved, contact your regional software support desk.

Question: Why am I unable to log in to Agency eServices?

Answer: The eServices login credentials are the same credentials that you use for PRODUCTION Sabre GDS. If your PRODUCTION Sabre GDS credentials are expired or disabled, then your eServices login credentials are also disabled. (The URL for eServices is https://central.sabre.com.)

First, contact the CREATE Agent at your PCC. If your login issue is not resolved, contact your regional software support desk.

Question: How can my Terminal Address, or TA, get access to the CERT environment?

Answer: If your TA is not set up to access the CERT environment of the Sabre GDS, contact your Sabre account manager.

Question: I recently changed my password in the CERT Sabre GDS, but CERT Sabre does not recognize it.

Answer: This is possibly a result of the refresh schedule for the CERT Sabre GDS. If you change your password in CERT between the time when the snapshot of the PRODUCTION host is created and actually implemented in CERT, your password in CERT reverts to the previous password in the PRODUCTION Sabre GDS.

For an explanation about how CERT is refreshed and the impact on passwords and data, obtain a copy of Working in the CERT System on eservices.sabre.com.

For resets of your Sabre GDS password in any environment, contact the CREATE agent at your PCC. If you need more help, then contact your regional software support desk.

Question: I changed my password for Sabre Red 360, but I get connection errors, password expired errors, etc.

Answer: Passwords that you use for Sabre Red 360 and eservices.sabre.com are the same passwords that you use for PRODUCTION Sabre GDS. If CERT Sabre GDS is refreshed, or your host password has expired in a PRODUCTION or CERT environment, your Sabre Red 360 password also expires.

For a reset, contact the CREATE agent at your PCC. For more help, contact your regional software support desk.

A document is also available that explains CERT refreshes.

Question: Are passwords in all Sabre GDS environments synchronized?

Answer: Passwords across all Sabre GDS environments are NOT synchronized, unless you change them individually. Therefore, when logging in to CERT, use your CERT password and likewise, use your PRODUCTION password to log in to the PRODUCTION environment.

Remember that when a refresh of the CERT Sabre GDS occurs, your CERT password may not work. A document is available that explains CERT refreshes.

Tip: You may want to synchronize your passwords in both the CERT and PRODUCTION Sabre GDS by making your passwords in both environments the same on the same date.

Question: Is any information available that explains CERT refreshes and the impact on passwords?

Answer: For additional information about the CERT environment, including the impact of CERT partition refreshes, obtain a copy of the document Working in the CERT System on https://central.sabre.com. In this document, refer to the topic "Refresh/Recreate."

From Training, choose Quick References > Workflow Efficiency Tools > Productivity Tools. A link to the document is displayed.

Back to topic

Sabre Red 360 Software Development Kit (informally referred to as the SDK)

Question: How can I get help with the Sabre Red 360 Software Development Kit?

I need help downloading and installing the Toolkit.
I need help setting up my Red App target platform, run configuration, wizards, and Red App help.
I need help upgrading my Red App target platform, wizards, and Red App help.

Answer: For assistance with the Sabre Red 360 Software Development Kit, the Red App IDE, or development tools in the Toolkit, send e-mail to second level support at the following address: redappssupport@sabre.com

Question: How can I get help installing and upgrading the Red App development tools?

Answer: For assistance with the Sabre Red 360 Software Development Kit, the Red App IDE, or Red App development tools, send e-mail to second level support at the following address: redappssupport@sabre.com

Question: How do I report bugs or documentation errors in the Sabre Red 360 Software Development Kit?

Answer: For bugs, documentation, or other issues that are related to the Sabre Red 360 Software Development Kit, send e-mail to second level support at the following address: redappssupport@sabre.com

Question: How do I report other issues that I find in the Sabre Red 360 Software Development Kit?

Answer: For other issues that are related to the Sabre Red 360 Software Development Kit, send e-mail to second level support at the following address: redappssupport@sabre.com

Question: Why do I receive a JCSAPIConnector exception when I am using the host communications service (com.sabre.edge.cf.host.Communication)?

Warning

JCSAPIConnector: Exception occured during getting shared session com.sabre.edge.cf.host.exception.JSAPIException: Exception occured during getting shared session …

Answer: This is a known issue on the Microsoft Windows 7 platform.

If you are using the host communications service on the Windows 7 platform, you must run Eclipse as an administrator. Right-click eclipse.exe, and choose Run as an administrator.

Question: What is the Red App ID?

Answer: The Red App ID is a unique alphanumeric identifier that Sabre assigns to every Red App. A Red App ID identifies the Red App within the Sabre Red 360 environment. Every Red App bundle must include this ID in the id attribute of the RedApp entity in the redapp.xml configuration file. The Red App ID is also passed as the requestorId in the Java code of Red Apps that use communications services.

Question: My Red App seems to run differently in CERT Sabre Red 360 than in Eclipse IDE development mode. How can I troubleshoot this?

Answer: Your Red App is provisioned to the CERT environment of Sabre Red 360 as part of the Red App certification process. If you notice any differences between your Red App in development mode and CERT, you can troubleshoot Red Apps as follows:

Analyze the logs produced by CERT Sabre Red 360.
Use the Remote Debug option in Eclipse IDE for remote debugging when you are working in CERT Sabre Red 360.

Instructions for setting up remote debugging in Eclipse follow.

In the executable path of the Sabre Red 360 CERT location, open the mysabre.ini file using a text editor. Add the following lines:

-Xdebug
-agentlib:jdwp=transport=dt_socket,server=y,address=8578,suspend=n

The flag suspend=n prevents Sabre Red 360 from hanging until the debugger is started in Eclipse IDE.

Tip: The mysabre.ini file is in the same path as mysabre.exe.

A sample mysabre.ini file with this addition follows:

#utf8 (do not remove)
-startup
../../Common/plugins/org.eclipse.equinox.launcher_1.0.101.R34x_v20081125.jar
-vm
C:/Program Files/Sabre Red Workspace-CERT/Common/binary/com.sun.java.jre.win32.x86_1.6.0.012/bin/client/jvm.dll
-configuration
C:\Program Files\Sabre Red Workspace-CERT\Profiles\*<PCC_EPR>*\configuration
--launcher.library
../../Common/plugins/org.eclipse.equinox.launcher.i18n.win32.win32.x86_3.2.0.v201103301700
-install
C:\Program Files\Sabre Red Workspace-CERT\Profiles\*<PCC_EPR>*
-vmargs
-Xms128m
-Xmx1024m
-Xdebug
-Xrunjdwp:transport=dt_socket,server=y,suspend=y,address=8578
-Declipse.registry.nulltoken=true

Make sure to replace the paths that refer to SR360 installation folder with proper values. Use your PCC and EPR in –configuration and -install options instead of <PCC_EPR> token.

In Eclipse IDE, add a new Debug Configuration.

Choose Run > Debug Configurations. Select Remote Java Application > New. Type a name for your new run configuration. Type port 8578, and click Apply.

Start DEBUG from Eclipse IDE.
Add a breakpoint where needed.
Launch the CERT environment of Sabre Red 360. You should be able to debug your Red App.

Question: How can I change the language that Sabre Red 360 uses when I launch it from my Red App target platform and Eclipse IDE?

Answer: If you run Eclipse IDE on a desktop with locales set to one of the languages that Sabre Red 360 supports, this setting is applied automatically. To override this behavior, specify the –nl argument in your run configuration.

The supported languages follow: de (German), en (English), es (Spanish), fr (French), it (Italian), ja (Japanese), pt (Portuguese), ru (Russian), zh (Simplified Chinese) and zh_TW (Traditional Chinese).

Default language setting: en

For related information, see the "Internationalization" book under "Plug-in Services" in the Red App Help table of contents. In particular, see the topic "Preparing Your Plug-in for Internationalization."

Question: I do not see any documentation about creating plug-ins as Red Apps or how to use the Sabre Red 360 Software Development Kit in the Sabre Red 360 Software Development Kit archive file. Is there any developer documentation or help?

Answer: After you set up your Red App target platform, you must install the Red App development tools software. The Red App help system is integrated into Eclipse IDE help. For procedures to set up the target platform, run configuration, and development tools, see Getting Started with Red Apps. When you extract Sabre Red 360 Software Development Kit archive file, Getting Started is in the documentation folder.

Question: I upgraded my Red App target platform to the latest release, however, I see an old version of Red App wizards and help in Eclipse IDE help. How can I get the latest Red App wizards and help?

Answer: After you upgrade your target platform, you must also upgrade the Red App development tools software to the newest version. This automatically integrates the latest release of the Red App help into Eclipse IDE help. For procedures to upgrade your target platform, run configuration, and development tools, see Getting Started with Red Apps. When you extract Sabre Red 360 Software Development Kit archive file, Getting Started is in the documentation folder.

Question: My Red App utilizes external services. How should it connect to them?

Answer: For connection to external services the use of java.net.URLConnection is recommended because it’s proven to handle all kinds of proxies well (at all locations where SR360 is deployed). Other commonly used methods (like HttpClient) can cause issues working behind NTLMv2 proxy (widely used in corporations).

Question: How can I develop my Red App without access to the Sabre host?

Answer: You can do this with the Sandbox mechanism, which is provided as a part of the Sabre Red 360 Software Development Kit. For more details, please consult the Sabre Red 360 Software Development Kit Getting Started Guide.

Question: I would like to use the SSO mechanism in my Red App. How can I do that? Where should I start?

Answer: All Red Apps can take advantage of single sign on (SSO), but first they must go through a setup process. The setup process and usage of this mechanism are described in detail in the Sabre Red 360 Software Development Kit documentation.

Question: My Red App fails validation because the certificate/signature is not valid, but I’m certain that I did everything correctly. What may be the reason behind this behavior?

Answer: There are many factors that could cause this. The most common factors are:

Your certificate does not come from a vendor supported by Sabre. Please consult the Sabre Red 360 Software Development Kit documentation to learn which certificate vendors are considered trusted.
Your certificate is issued by trusted vendor, but it is not of CodeSigning type. You can only use CodeSigning certificates to sign a Red App.
You are using JDK 1.7 or 1.8 to run Eclipse IDE with Dev Tools in version 21.4 or older. You should use Eclipse Temurin 1.8.0_402 with Dev Tools in version 21.5 or newer. For more information on System Requirements please consult Sabre Red 360 Software Development Kit Getting Started Guide.

Question: When does my Red App need to be PCI / PII compliant?

Answer: Generally Red Apps that process credit card information, or personal information, are required to be PCI or PII compliant.

Question: When I try to create a Red App bundle using the Red App export wizard provided as part of the Sabre Red 360 Software Development Kit, I get an error saying that a cycle was detected in a plug-in fragment that was not even selected to be exported. How can I fix this?

Answer: This is a known issue of Eclipse Platform (#309321). Currently the best workaround for this problem is to close the problematic plug-in fragment, and then perform the export operation.

Question: When I start SR360 from Target Platform with the Sabre Profiles add-on, SR360 freezes for some time and OutOfMemoryError is thrown. How can I resolve this problem?

Answer: Sabre Profiles requires more memory to run properly. Please set VM arguments in your Run Configuration according to Setting VM arguments section in Getting Started with Red Apps chapter of Sabre Red 360 Software Development Kit documentation.

Back to topic

Sabre Travel Network Software Support

Question: How can I contact my regional software support desk?

Answer: Log in to https://central.sabre.com with your PRODUCTION Sabre GDS credentials. On the Support menu, choose Software Support. You will see all of the information that you need to contact Support.

Question: How do I find the PIN for my PCC?

Answer: Log in to https://central.sabre.com with your PRODUCTION Sabre GDS credentials. From Home, click Support. The PIN for your PCC is displayed on the right under Sabre Support PIN.

The 8-digit PIN is the same for every agent within a specific PCC. The PIN never changes.

Back to topic

Sabre GDS (Host) Help

Question: What resources are available for help with Sabre formats?

Answer: The preferred first step is to consult Format Finder^(tm) on eServices.sabre.com. Use your PROD Sabre GDS credentials. From Home, choose Products > Format Finder.

Tip: If the search box is not displayed, try using Internet Explorer or log in to Format Finder directly on http://format-finder.sabre.com.

If you need additional help, contact your regional software support desk.

Question: I am logged in to the CERT environment of the Sabre GDS, but I want to log in to PRODUCTION. Can I change from one environment to the other in Sabre emulator without shutting down Sabre Red 360?

Answer: If you are logged in to one environment of the Sabre GDS, you can log out, change to another environment, and then log in to the new environment. In the blue screen, type the [ key in place of the change key.

For information about how to change partitions in the Sabre GDS, obtain a copy of Working in the CERT System on eServices. The topic that explains this is "Sign into Cert."

Log in to https://central.sabre.com with your PROD Sabre GDS credentials and make the following selections: From Training, choose Quick References > Workflow Efficiency Tools > Productivity Tools. A link to the document is displayed.

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Logins Not Related to the Sabre System

Question: I cannot log in to DevStream on http://devstream.cubeless.com/account/login.

Answer: If you forgot your login name, click the Forgot Login link and type your email address. If you forgot your password, click the Forgot Password link and supply your login name. For more help, contact your Sabre account manager.

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Sabre Red 360

Question: Does Sabre Red 360 inform end-users when Red Apps are installed, upgraded, or removed from their workspace?

Answer: Sabre Red 360 displays a single alert to end-users whenever one or more Red Apps is installed, removed, upgraded or downgraded to a different version. The alert also prompts users to restart Sabre Red 360.

Question: How does our agency use the Agency Admin Tool to "turn on" or enable a Red App in Sabre Red 360 for our agents?

Answer: Obtain a copy of the Agency Administration Tools User Guide. Log in to Agency eServices on https://central.sabre.com with your PROD Sabre GDS credentials. Choose Training > Quick References > Sabre Red 360, and then Agency Administrator Tools. This guide explains how to enable applications in Sabre Red 360.

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