Please be aware that Nudge API is available only for Private Red Apps
In-line encouragement also known as Nudge is a SR360 widget acting as an extension to the current "decision support bar".
The "Nudge" widget is available only inline in the following responses: Air Shopping, Air Availability, Sell, Pricing, Hotel and Car.
General messaging – "Nudge" can be used to address agency general messaging needs. When agent searches for DFW→LAX flight they might be informed about special events in LAX, or that they should use and sell itineraries of an agency’s preferred carrier.
Cross sell – when agent sells a flight, the "Nudge" can offer a workflow shortcut to follow-up products like hotel, car or insurance with respective fields already filled in based on the user’s initial search.
Upsell – Depending on the user’s search criteria and agency’s internal rules the "Nudge" can decide and inform the agent that upselling opportunity is available – for instance business class on this route is only 5% more expensive, etc.
Possible use cases:
User launches the Air Shopping search by providing search criteria e.g.: origin airport, destination airport, arrival data, departure date etc.
User is presented with shopping options
Application displays the "Nudge" widget as part of the shopping response that will provide suggestive message or selling actions (as example below)
User may click of the action button to launch the suggested offer and finalize shopping
The following figure shows how nudge looks.