Modify Booking - Error List
Error list
The below list presents all possible errors returned by Modify Booking.
| Error type | Error category | Description |
|---|---|---|
| TIMEOUT | APPLICATION_ERROR | No response from the service provider (service ActionCode). |
| DOWNLINE_SERVICE_FAILURE | APPLICATION_ERROR | A general problem with the service (service ActionCode). |
| ATH_TOKEN_FAILURE | APPLICATION_ERROR | Unable to create an ATH session token. Please retry. |
| FAULT_RESPONSE | APPLICATION_ERROR | The underlying system cannot process the request at this time. |
| UNABLE_TO_END_TRANSACTION | APPLICATION_ERROR | A general problem with the EnhancedEndTransactionRQ service. |
| UNABLE_TO_UPDATE_RESERVATION | APPLICATION_ERROR | A general problem with the UpdateReservationRQ service. |
| UNABLE_TO_CHANGE_CONTEXT | APPLICATION_ERROR | A general problem with the ContextChangeLLSRQ service. |
| UNABLE_TO_CHANGE_CONTEXT_UNAUTHORIZED | APPLICATION_ERROR | The user is unauthorized to change the context for the desired PCC. |
| UNABLE_TO_CHANGE_CONTEXT_NOT_ALLOWED | APPLICATION_ERROR | The user is unauthorized to change the context for the desired PCC. |
| UNABLE_TO_CHANGE_CONTEXT_FINISH_IGNORE | APPLICATION_ERROR | The system could not revert the context. |
| UNABLE_TO_CHANGE_CONTEXT_PLEASE_WAIT | APPLICATION_ERROR | The system is still processing the transaction. |
| INVALID_VALUE | BAD_REQUEST | Incorrect request data provided. |
| INVALID_COMBINATION | BAD_REQUEST | Incorrect request data provided. Wrong combination of fields. |
| MANDATORY_DATA_MISSING | BAD_REQUEST | The request is missing mandatory data. |
| INVALID_CHARACTERS_OR_WRONG_FORMAT | BAD_REQUEST | Verify the request format. Special characters are not accepted. |
| TEXT_INPUT_TOO_LONG | BAD_REQUEST | The text is too long. |
| INTERNAL_SERVER_ERROR | INTERNAL_SERVER_ERROR | An unexpected and unknown error. |
| UNAUTHORIZED_ACCESS | UNAUTHORIZED | An invalid or expired ATK token has been used. |
| UNABLE_TO_RETRIEVE_BOOKING | WARNING | The booking was modified successfully but could not be retrieved. |
| MANDATORY_DATA_MISSING | BAD_REQUEST | Validation failure: A passengerCode is required. |
| UNABLE_TO_RETRIEVE_BOOKING_SIGNATURE | APPLICATION_ERROR | A general problem with an internal Get Booking call. Booking signature verification was not successful. |
| MANDATORY_DATA_MISSING | BAD_REQUEST | Validation failure: Travelers are required. |
| BOOKING_NOT_CONFIRMED | APPLICATION_ERROR | The booking is not confirmed by the hotel vendor. Verify the hotel status using the Get Booking method. |
| UNABLE_TO_MODIFY_BOOKING_WRONG_SIGNATURE | APPLICATION_ERROR | The booking signature is different than specified in the request. Verify the booking status using the Get Booking method. |
| UNABLE_TO_MODIFY_BOOKING_INDEX_OUT_BOUNDS | BAD_REQUEST | Verify traveler association with the hotel booking. At least one traveler index is out of the traveler list bounds. |
| UNABLE_TO_MODIFY_BOOKING_CHILD_AGE_MISSING | BAD_REQUEST | It is mandatory to provide child or infant guest age when booking a hotel. |
| UNABLE_TO_MODIFY_BOOKING_DUPLICATE_ASSOCIATION | BAD_REQUEST | Verify traveler association with the hotel booking. Duplicate association is not permitted. |
| UNABLE_TO_MODIFY_BOOKING_WRONG_NUMBER_OF_GUESTS | APPLICATION_ERROR | The number of guests cannot be modified. A new hotel booking key is required. |
| UNABLE_TO_MODIFY_BOOKING_NUMBER_OF_GUESTS_MISMATCH | APPLICATION_ERROR | The number of guests cannot be modified. The specified value does not match the number of guests in the provided hotel booking key. |
| MODIFICATION_NOT_SUPPORTED | APPLICATION_ERROR | The selected operation is not supported. Modification of traveler information is not allowed. |
| OPERATION_NOT_SUPPORTED | BAD_REQUEST | The selected operation is not supported. |
| DELETE_OPERATION_NOT_SUPPORTED | BAD_REQUEST | The selected operation is not supported. Deletion of identity documents [DOCO, DOCA, DOCS] is allowed by means of the ModifyBookingRequest.after.travelers.identityDocuments property. |
| ADD_OPERATION_NOT_SUPPORTED | BAD_REQUEST | The selected operation is not supported. Addition of identity documents [DOCO, DOCA, DOCS] is allowed by means of the ModifyBookingRequest.after.travelers.identityDocuments property. |
| UPDATE_OPERATION_NOT_SUPPORTED | BAD_REQUEST | The selected operation is not supported. Update of identity documents [DOCO, DOCA, DOCS] is allowed by means of the ModifyBookingRequest.after.travelers.identityDocuments property. |
| UNABLE_TO_MODIFY_BOOKING_NO_AVAILABILITY | APPLICATION_ERROR | The check-in and/or check-out date cannot be modified. There is no availability for the new date range. |
| UNABLE_TO_MODIFY_BOOKING_WRONG_DATE_RANGE | APPLICATION_ERROR | The check-in and/or check-out date cannot be modified. The new stay date range is outside of the original date range and requires a new hotel booking key. |
| UNABLE_TO_MODIFY_BOOKING_INVALID_BOOKING_KEY | APPLICATION_ERROR | The hotel booking key cannot be decoded. Generate a new booking key using the Hotel Price Check API. |
| UNABLE_TO_MODIFY_BOOKING_WRONG_LEAD_TRAVELER_INDEX | BAD_REQUEST | Verify lead traveler association with the hotel booking. The specified traveler index is out of traveler list bounds. |
| UNABLE_TO_MODIFY_BOOKING_HOTEL_NOT_FOUND | APPLICATION_ERROR | A hotel with the specified ID could not be found. Check if the ID value is correct. |
| UNABLE_TO_MODIFY_BOOKING_PAST_DATE | BAD_REQUEST | The check-in and/or check-out date cannot be in the past. |
| UNABLE_TO_MODIFY_BOOKING_GUEST_WITHOUT_ASSOCIATION | BAD_REQUEST | Verify traveler association with the hotel booking. Guests without hotel association are not permitted. |
| UNABLE_TO_MODIFY_BOOKING_MISSING_TRAVELER | BAD_REQUEST | Travelers stored in the booking cannot be deleted. Operation is not supported. |
| UNABLE_TO_CONFIRM_MODIFICATION_STATUS | WARNING | The modification request was sent successfully but could not be confirmed. Verify the booking status using the Get Booking method (confirmationId: %id). |
| UNABLE_TO_MODIFY_BOOKING_DATE_RANGE_MISMATCH | APPLICATION_ERROR | The check-in and/or check-out date cannot be modified. The new stay date range does not match the date range in the provided hotel booking key. |
| UNABLE_TO_MODIFY_BOOKING_INVALID_DATE_COMBINATION | BAD_REQUEST | The combination of check-in and check-out date is invalid. The check-in date cannot be the same or later than the check-out date. |
| HOTEL_LEAD_GUEST_DATA_MISSING | BAD_REQUEST | Required hotel lead guest data is missing. The lead guest name and surname are mandatory. |
| UNABLE_TO_MODIFY_BOOKING_ACCOMMODATION_NOT_CHANGED | APPLICATION_ERROR | The accommodation cannot be changed. Verify if the provided booking key was generated for the correct hotel property. |
| UNABLE_TO_MODIFY_BOOKING_TRAVELER_TYPE_MISMATCH | BAD_REQUEST | Verify the traveler list. A change of the traveler type is not permitted. |
| UNABLE_TO_MODIFY_BOOKING_INVALID_CONTENT_TYPE | APPLICATION_ERROR | CSL content was not found. Modification of the legacy hotel content is not supported. |
| UNABLE_TO_MODIFY_BOOKING_GUEST_TYPE_NOT_SUPPORTED | BAD_REQUEST | Modification of hotel bookings containing child or infant guest details is currently not supported. The guest association should be limited to adult guests only. |
| UNABLE_TO_MODIFY_BOOKING_WRONG_FORM_OF_PAYMENT_INDEX | BAD_REQUEST | Verify the form of payment association. The specified index is out of the form of payment list bounds. |
| UNABLE_TO_MODIFY_BOOKING_INVALID_FORM_OF_PAYMENT | BAD_REQUEST | The selected form of payment cannot be stored in the booking and can only be used as a payment reference. |
| UNABLE_TO_MODIFY_BOOKING_FORM_OF_PAYMENT_NOT_SUPPORTED | APPLICATION_ERROR | The hotel property does not support the selected form of payment. |
| UNABLE_TO_MODIFY_BOOKING_PAYMENT_TYPE_NOT_SUPPORTED | APPLICATION_ERROR | A modification with the selected form of payment is currently not supported. |
| BOOKING_NOT_FOUND | APPLICATION_ERROR | The booking cannot be found. Verify the value of the booking reference ID. |
| UNABLE_TO_MODIFY_BOOKING_TRAVELER_WITHOUT_GROUP | BAD_REQUEST | Group assignation is mandatory for all travelers. |
| UNABLE_TO_MODIFY_BOOKING_TOO_MANY_TRAVELERS | APPLICATION_ERROR | The number of travelers exceeds the maximum number specified for this group booking. |
| UNABLE_TO_MODIFY_BOOKING_EXTRA_TRAVELER | BAD_REQUEST | The number of travelers does not equal the number of booked spaces. Operation is not supported. |
| UNABLE_TO_MODIFY_BOOKING_NAME_CHANGE_NOT_ALLOWED | APPLICATION_ERROR | Traveler name modification is restricted by the airline. |
| UNABLE_TO_MODIFY_BOOKING_INFANT_EMAIL_NOT_ALLOWED | BAD_REQUEST | Email information cannot be associated with the infant passenger type. |
| UNABLE_TO_UPDATE_RESERVATION_WRONG_LOYALTY_DATA | APPLICATION_ERROR | Verify frequent flyer data. Traveler name and owner of frequent traveler number do not match. |
| UNABLE_TO_UPDATE_RESERVATION_NO_LOYALTY_AGREEMENT | APPLICATION_ERROR | Unable to add loyalty information due to the lack of frequent flyer agreement between airlines. |
| UNABLE_TO_UPDATE_RESERVATION_LOYALTY_NOT_ACCEPTED | APPLICATION_ERROR | The frequent flyer number is not accepted by the airline. |
| UNABLE_TO_UPDATE_RESERVATION_DUPLICATED_LOYALTY_DATA | APPLICATION_ERROR | Frequent flyer data for the specified airline already exists in the booking. |
| UNABLE_TO_MODIFY_BOOKING_INFANT_LOYALTY_NOT_ALLOWED | BAD_REQUEST | Loyalty information cannot be associated with the infant passenger type. |
| UNABLE_TO_MODIFY_BOOKING_SSR_ASSIGNATION_NOT_SUPPORTED | BAD_REQUEST | A specific flight assignation for the special service request (SSR) is currently not supported. |
| UNABLE_TO_MODIFY_BOOKING_TOO_MANY_INFANTS | BAD_REQUEST | There are too many infants specified in the request. Each infant traveler needs to be associated with an adult traveler. |
| UNABLE_TO_MODIFY_BOOKING_SPECIAL_SERVICE_INVALID_CODE | BAD_REQUEST | Verify the special service code. The provided code is not recognized. |
| UNABLE_TO_MODIFY_BOOKING_SPECIAL_SERVICE_INFANT_ASSOCIATION | BAD_REQUEST | Validation failure: specialServices cannot be combined with an infant not occupying a seat. |
| UNABLE_TO_MODIFY_BOOKING_SPECIAL_SERVICE_CODE_NOT_SUPPORTED | BAD_REQUEST | Verify the special service code. The provided code is not supported by the airline. |
| UNABLE_TO_MODIFY_BOOKING_SPECIAL_SERVICE_MISSING_MESSAGE | BAD_REQUEST | A special service message is required by the airline. |
| UNABLE_TO_MODIFY_BOOKING_SPECIAL_SERVICE_MISSING_TRAVELER_ASSOCIATION | BAD_REQUEST | A traveler association is missing. Provide the required special service association with a traveler. |
| UNABLE_TO_MODIFY_BOOKING_SPECIAL_SERVICE_INVALID_TRAVELER_ASSOCIATION | BAD_REQUEST | The specified traveler index is invalid. Verify the special service association with a traveler. |
| UNABLE_TO_MODIFY_BOOKING_SPECIAL_SERVICE_TRAVELER_ASSOCIATION_INVALID | BAD_REQUEST | Verify traveler association with the special services. At least one traveler index is invalid. |
| UNABLE_TO_MODIFY_BOOKING_SPECIAL_SERVICE_FLIGHT_ASSOCIATION_REQUIRED | BAD_REQUEST | The specified special service request requires flight association. Use the flights property to provide required information. |
| UNABLE_TO_MODIFY_BOOKING_SPECIAL_SERVICE_FLIGHT_ASSOCIATION_INVALID | BAD_REQUEST | Verify flight association with the special services. At least one flight ID is invalid. |
| UNABLE_TO_MODIFY_BOOKING_IDENTITY_DOCUMENT_FLIGHT_ASSOCIATION_INVALID | BAD_REQUEST | Verify flight association with the identity documents. At least one flight ID is invalid. |
| UNABLE_TO_MODIFY_BOOKING_TRAVELER_NAME_TOO_LONG | BAD_REQUEST | Verify the traveler’s given name and surname. The Sabre system accepts up to 61 or 60 characters for add and update operations respectively. |
| UNABLE_TO_MODIFY_BOOKING_TRAVELER_CHANGE | BAD_REQUEST | The travelers stored in the booking cannot be modified. The operation is not supported. |
| PROGRAM_TYPE_NOT_ALLOWED | BAD_REQUEST | The selected loyalty program type is currently not supported. |
| BIRTHDATE_MISMATCH | BAD_REQUEST | The date of birth does not match the information provided for the selected traveler. Correct the value to match the traveler's date of birth. |
| DOCUMENT_TYPE_NOT_SUPPORTED | BAD_REQUEST | The selected identity document type is currently not supported for NDC bookings. |
| MULTIPLE_DOCUMENTS_NOT_ALLOWED | BAD_REQUEST | Only a single occurrence of the selected document type is allowed. Remove duplicate instances from the identityDocuments array. |
| MANDATORY_DATA_MISSING | BAD_REQUEST | The airline requires information about the issue date of the VISA document. |
| MANDATORY_DATA_MISSING | BAD_REQUEST | The airline requires information about the country where the VISA document is valid. |
| INVALID_VALUE | BAD_REQUEST | The expiry date of the identity document cannot be in the past. |
| RETENTION_DATE_MISSING | BAD_REQUEST | The date is required to create a retention line in the booking. |
| INVALID_RETENTION_DATE | BAD_REQUEST | The retention date cannot be in the past. |
| INVALID_RETENTION_DATE_RANGE | BAD_REQUEST | The retention date exceeds the acceptable date range. Select a date no later than %s. |
| UNABLE_TO_MODIFY_BOOKING_HOTEL_ROOM_TYPE_MISMATCH | APPLICATION_ERROR | The hotel booking cannot be modified. The room product code does not match the corresponding information in the indicated hotel booking key. |