Guides

Learn about how to get started with our products, common concepts you may hear in the travel industry, and other guides to help you along the way.

 

Issue Air Ticket

The following workflow allows you to issue a new ticket for an existing created reservation (PNR).

Note: This is also known as the Fulfillment process.

Ticketing for a given reservation for one passenger will normally contain one stored fare, but any number of tickets can be issued from one stored fare if multiple passengers exist in a reservation.

Prerequisites

PNR

This workflow requires a passenger name record (PNR) to be created in advance. For more information on how to create a PNR, refer to the Air Booking workflow.

Quality control

Before ticketing may begin, many travel agencies perform a series of quality control checks that vary by customer and region. This often includes local integration systems that span outside the world of Sabre. These systems usually facilitate one or more of the following processes:

  • Ensures the form of payment is validated. This includes validation regarding the payment method, such as credit card, or outside variables that may impact the payment, such as a credit checks, fraud reports, etc.

  • Ensures all required Traveler information is on the reservation.

  • Checks for changes in the reservation, such segments status. Many of these checks are recommended when ticketing is not performed in the same day the reservation was created.

  • Validates that the price is still valid compared to the original time of booking (price quote), and ensures revenue optimization (best negotiated airline deals are applied).

For the purpose of this high-level workflow, we'll avoid elaborating on specific quality control guidelines, as it tends to be situational depending on your customer and market. For more information on best practices, please reach out to Sabre Support.

Ticketing process

The Enhanced Air Ticket API is Sabre's orchestrated solution to facilitate all steps listed below. It's a convenient one-stop shop! We provide this API in both SOAP and REST; if you are unsure which to use, we recommend the REST version.

Workflow

Steps

One single step for the entire process: Retrieve a previously created passenger name record (PNR), designate your virtual printer, issue all the tickets and end transaction with just one Enhanced Air Ticket API call.

Upon successful completion of the these tasks, the Enhanced Air Ticket API will return the newly generated ticket details, the newly issued ticket numbers, and additional details pertaining to specific documents.