Content Services for Lodging (CSL)
Important: On June 24, 2019, Sabre released Content Services for Lodging, a new set of lodging APIs, on Sabre Dev Studio. Enhance your booking tool with the value that Content Services for Lodging delivers, including:
- More Content: Integrating over a million lodging property and rate options from GDS and aggregator sources such as Booking.com, Bedsonline, and Expedia Partner Solutions through modern, more flexible APIs, allowing you to compare rates from different sources side-by-side
- New Search and Preferencing Capabilities: Delivering enhanced capabilities such as polygon searching and agency preferencing, enabling new shopping experiences and more efficient workflows
- Product Normalization: Supporting attribute-based rate comparison across content sources allowing your agents and travelers to easily and efficiently find the best rate that meets their needs
- Modern APIs: Offering a modern set of SOAP/XML and REST/JSON APIs; leveraging improved data structures and supported by robust documentation
A Developer migration guide is available here to support transitioning from the existing Sabre hotel webservices to Content Services for Lodging.
Accessing aggregator content
The API client / agency can decide from which supply sources they wish to access content. GDS chain content is available by default through Content Services for Lodging.
Agreements with aggregators are required prior to accessing their content through Content Services for Lodging. In some cases, specific products and negotiated content and / or travel agency commissions will be available.
More information can be found here.
To provide flexibility, two types of APIs are available through Content Services for Lodging:
- Orchestrated APIs which support the most common workflows for shopping and booking properties through fewer requests
- Granular APIs which power the orchestrated APIs. Using the granular APIs, a developer can integrate content into their workflow, allowing for a more customized experience
The typical user flow for searching and booking a property is:
The orchestrated APIs directly support this user flow allowing a developer to integrate Content Services for Lodging into their workflow very quickly and easily.
The list of orchestrated APIs which support the typical user flow is:
|Step||User Action||Orchestrated API||Optional/Mandatory|
|4||Reserve||EnhancedHotelBook or CreatePNR or
|5||Retrieve||GetRes or TravelItineraryRead||Optional|
* a request to at least GetHotelAvail or GetHotelDetails must be made prior to HotelPriceCheck
Additional information including a Postman collection, supported OTA Codes, details on error messages and other information can be found here.
When requesting the GetHotelAvail API, the client will receive a structured response which will include a list of property names, basic property information, lead price including any negotiated or contractual rates, product information and a hotel image.
The API comes with several powerful filters and sort capabilities including:
- the ability to return the lead rate for a property from all supply sources including aggregators, or returning a single lead rate across supply sources
- requesting availability for an area / neighborhood within a city / town, limiting the search to only the properties which fall within the the polygon specified in the request
- date range, rate range, property rating, prepay / postpaid and chains brands or supply sources and others
TIP: Use the RateKey to uniquely identify each product/rate. RateKey can be used as the input to HotelPriceCheck API.
When requesting the GetHotelDetails API, the client will receive a structured response which includes all the product and rate information at the requested property from each of the supply sources specified, including the rate and product description, availability, commission, payment, guarantee, cancellation, rate change over stay, board basis, value adds / inclusions, loyalty indicator.
TIP: Use the RateKey to uniquely identify each product/rate. RateKey can be used as the input to HotelPriceCheck API.
Before proceeding with booking the selected rate (product) at the property through the selected supply source, the API client needs to validate that the rate is still available and have the ability to review the information regarding the rate such as guarantee and accepted payment information. The response includes a Booking Key, which is mandatory for a booking request.
TIP: Use the RateKey returned in GetHotelAvail or GetHotelDetails as the input parameter to the HotelPriceCheck API to obtain the Booking Key.
Reserve – EnhancedHotelBook SOAP only
The Enhanced Hotel Book API (EnhancedHotelBookRQ) facilitates the booking of both traditional GDS hotel content as well as lodging aggregator content. This new service provides functionality to enable booking of hotel lodging content using the BookingKey obtained in the HotelPriceCheck response and provides a choice to the point of sale when booking GDS content on creating a legacy segment or a Content Services for Lodging segment. Aggregator content can be booked using the Content Services for Lodging segment. In addition to the API details, a user guide is available.
TIP: This service can be used to shop Content Services for Lodging and then book GDS content as a legacy segment whilst mid and back office changes are made to your solutions.
Reserve – CreateReservation SOAP only
This step allows the API client to create a PNR (Passenger Name Record) and to submit the guest and payment information for the selected product and any other information that is required for booking. This is part one of a two step booking process (Initiate). After the response is received, the client must use UpdateReservation to either commit or ignore the booking.
TIP: Use the BookingKey returned from HotelPriceCheck API as the input to CreateReservation (plus other booking criteria)
Reserve – UpdateReservation - SOAP only
This step allows the API client to book (Commit) the selected rate (product) using details from CreateReservation.
The booking is made with the supply source and a Sabre PNR is created. The booking response includes the PNR Locator and the confirmation number from the supply source.
UpdateRes can also be used to create a PNR, allowing customers to use one booking service rather than two.
TIP: Use the BookingKey returned from HotelPriceCheck API as the input to UpdateReservation (plus other booking criteria)
This booking option allows an API client to create the booking and the PNR in one step with the specified supply source. The booking response includes the PNR Locator, and the confirmation number from the supply source.
TIP: Use the BookingKey returned from HotelPriceCheck API as the input to CreatePassengerNameRecord (plus other booking criteria)
This booking option allows an API client to to add bookings into existing reservations.
TIP: Use the BookingKey returned from HotelPriceCheck API as the input to UpdatePassengerNameRecord (plus other booking criteria)
Retrieve – GetReservation SOAP only or TravelItineraryRead SOAP only
If the API client wants to view the information about a previously made booking, the GetReservation API and TravelItineraryRead API provide all information about the booking including the Sabre PNR, Supplier confirmation number and other booking details such as stay dates, property, rate, inclusions and cancellation penalties.
Cancel – UpdateReservation SOAP only
UpdateReservation API is used to cancel the reservation at the supply source and the segment in the Sabre PNR. The response will include the Supplier Cancellation Details, the updated booking status and the original confirmation number.
The granular APIs are more specific services that focus on a smaller set of content that can be used for integration into a more customized workflow.
Identify properties that fall within a given geographic search location using a radius or a neighborhood search. This API returns the information about what properties are within a location only.
Geo Autocomplete REST only
Use the full word or substring across all locations to match against a geographic search query. API returns an on-the-fly list of up to 30 of the most relevant location predictions to aid the user in selecting a desired place with location type.
Obtain the lowest priced product (room/rate) from requested supply sources based on stay criteria including stay dates, occupancy and other criteria for a series of properties. Additional optional criteria to support specific negotiated and contractual rates, other rate types and other product filters. Lowest available rate will be returned per property or from each supply source per property.
Access all products / rates from the requested property for both GDS suppliers and aggregators based on stay criteria including stay dates, occupancy and other optional criteria including specific negotiated and contractual rates, other rate types and product filters.
Property Name Autocomplete REST only
The Property Name Autocomplete API returns a list of closely-matching properties for a text-based hotel name search. Powered by the Content Services for Lodging (CSL) platform, this API returns an on-the-fly list of up to five (5) of the most relevant property predictions to aid travelers in selecting their desired property.
Provides a list of properties, together with limited descriptive details of each property, according to the search criteria entered. The search parameters include Global Property ID, Name, Brand Codes, Chain Codes, Amenity Codes, Property Type Codes and Sabre Property Rating. Up to 5,000 properties can be requested.
Used to obtain all the visual content (urls) for up to 50 property ID’s, including image category and suggested display order in multiple sizes
Used to obtain a single (leading) image for up to 300 property ID's, in multiple sizes
Used to obtain descriptive and visual content information for specific properties. Descriptive content includes hotel name, chain, property attributes and amenities, hotel policy, location and area information, facilities information, contact information in addition to image urls, category and in multiple sizes
Used to request descriptive content for specific properties. Descriptive content includes hotel name, chain, property attributes and amenities, hotel policy, room description, location and area information, facilities information, contact information and more.
Additional utility APIs
- GetPolygonInfo - retrieve a list of geographic polygons for each county for use in location search
- GetHotelChainInfo - identify the different Sabre chain codes
- GetHotelContentChange - identify which Sabre GDS properties have updated their descriptive content over a period
- GetHotelSupplierConfigurations - provides a list of shopping and booking validations that are applicable to each aggregator
Need more support on integrating Content Services for Lodging into your workflow? Check out the below resources for more information.
Content Services for Lodging Deep Dive Part 1: Getting Availability
Content Services for Lodging Deep Dive Part 2: Getting Details
Content Services for Lodging Deep Dive Part 3: Checking Prices
Looking at Lodging APIs Part 1: Why We Built Them and How You Might See Them
Looking at Lodging APIs Part 2: What You Can Do with Them and Looking Forward
Shopping, Pricing and Booking in an authorized branch location (PCC) in CSL
- Get Hotel Avail - https://github.com/SabreDevStudio/get-hotel-avail-v2-sample-nodejs
- Get Hotel Details - https://github.com/SabreDevStudio/get-hotel-details-sample-nodejs
- Hotel Price Check - https://github.com/SabreDevStudio/hotel-price-check-v2-sample-nodejs