Sending Frequent Flyer number and tier of the logged-in passenger to the airline during shopping and pricing

Airlines are able to adjust their availability display based on Frequent Flyer Tier of a particular customer. It makes airlines more customer-focused and allows them to offer better flight availability to their most loyal passengers. Customers with a high Frequent Flyer tier are thus rewarded by the Airline with an option to choose flights which may be closed for sale for other passengers.

The only restriction of this functionality is that the customer must be logged in prior to searching for availability and must also be a passenger or one of the passengers in the booking.

This functionality works in the following flows:

• The Revenue (B2C) Flow
• Book Now Pay Later (BNPL) Flow
• Manage Your Booking – Book Now Pay Later (MYB:BNPL) Flow
• Manage Your Booking – Change Itinerary (MYB:CI) Flow.

Prerequisites

The Airline must participate in the profile system and loyalty program to enable this feature. The loyalty program must be integrated with Customer Insight.

Highlights

Frequent Flyer Tier level is retrieved from logged-in user's data stored in Customer Insight Data Base and is sent in the shopping request via SE and IntelliSell to airline inventory for the availability response.

This functionality applies to the following flows:

• The Revenue (B2C) Flow
• Book Now Pay Later (BNPL) Flow
• Manage Your Booking – Book Now Pay Later (MYB:BNPL) Flow
• Manage Your Booking – Change Itinerary (MYB:CI) Flow.

Digital Connect is able to support for hosting multiple Frequent Flyer numbers (including other airlines) for single and multiple passengers, and the ability to provide to the Point of Sale (POS) an option to associate segments with frequent flyers.