Flight Not Found - Option to Display Detailed Information for Flights Not Found and Similar Scenarios

Digital Connect provides an option to return more detailed information in case of no flights found scenarios for fully combinable markets. Thanks to that airlines are able to get clear information why the itinerary for the requested dates cannot be build that can be formatted and displayed on airline’s UI. Passenger is able to select then another dates to proceed with the itinerary booking.

Digital Connect services response contains status of the offer/flight for the requested date, if this data was returned by Shopping through the Service Engine. Sold out, none scheduled or unavailable indicator is passed in /products/air/search and /pnr/exchange/products/air/search services.

There is an additional logic and handling in order to give passengers more specific explanations why:

Particular offer cannot be booked - 'SOLD_OUT' status;
Flights don’t operate on the requested date - 'NONE_SCHEDULED' status; or
No information was returned by Shopping - 'UNAVAILABLE' status.

Digital Connect – based on the configuration – in case of 'UNAVAILABLE’ response from Shopping (through the Service Engine), passes information about alternate cities or alternate search type that should be executed by the UI.

Digital Connect uses Flight Advisory Messages (FAMs) to parse warnings returned from the Shopping through Service Engine when:

Flight(s) for the requested dates are sold out,
No flight(s) are scheduled for the requested dates,
Flights are unavailable for the requested dates.

This functionality works in the following flows and Search Types:

Flow	Search Types
The Revenue Flow (B2C) including Book Now Pay Later Flow (B2C: BNPL)	OneWay - Branded, Calender30 RoundTrip - Branded, Calender30, Matrix, Context Specific Shopping Multicity - Branded, LowestFare, Context Specific Shopping Same day return scenario
Redemption Flow (RBE)	OneWay - Branded, Calender30 RoundTrip - Branded, Calender30, Matrix, Context Specific Shopping Multicity - Branded, LowestFare, Context Specific Shopping Same day return scenario
Manage Your Booking - Change Itinerary Flow (MYB: CI)	OneWay - Branded RoundTrip - Branded, Exchange Context Specific Shopping Same day return scenario

Prerequisites

Interline Branded Fares/Advanced Shopping must be enabled in Shopping.
Flights Not Found feature needs to be enabled in Digital Connect.

Limitations

Alternate routes and alternate search type configurations will accommodate only 200 entries.

Examples of "sold out", "none scheduled", or "unavailable" status indicators:

{
        "status": "SOLD_OUT",
        "departureDates": [
          "2017-04-30"
        ]
      },
      {
        "status": "NONE_SCHEDULED",
        "departureDates": [
          "2017-04-31"
        ]
      },
      {
        "status": "UNAVAILABLE",
        "departureDates": [
          "2017-05-01"
        ]
      }

Example of message with alternate search type and routes:

"messages": [    
		{      
		"level": "warn", 
		"code": "flight_not_found.use_alternate_search",
			"details": {
				"originalRoute": {
					"origin": "HVB",
					"destination": "SYD",
					"departure": "2017-04-20T00:00:00"        
				},
				"alternateRoute": {          
					"origin": "BNE",          
					"destination": "SYD"        
				},        
				"alternateSearchType": "MATRIX"      
			}    
		}
	]