Error Messages
This section includes common error messages and warnings that could be retrieved during adding Lodging Product to the PNR.
Examples of warnings
<stl19:Warning>
<stl19:Message>Received %s is different than requested.</stl19:Message>
</stl19:Warning>
Modify initiate is possible only for these fields: Stay Date Range, Room Type, Guest Count. If there is a difference between data in the request and with the Booking Key returned are data taken from the Booking key and warning message is generated.
Examples of error messages
| Error code | Error message |
|---|---|
|
5001 |
Invalid stay date range |
| 5001 | Invalid hotel code |
| 5001 | Invalid hotel name |
| 5001 | Invalid amount |
| 5001 | Invalid room info |
| 5001 | Invalid room rate plan code |
| 5001 | Invalid room description |
| 5001 | Invalid guests |
| 5001 | No lead guests |
| 5001 | Invalid guest first name |
| 5001 | Invalid guest last name |
| 5001 | Invalid special instructions |
| 5001 | Invalid virtual card |
| 5001 | CHECK INPUT - VCN MUST BE 1-18 ALPHANUMERIC |
| 5001 | AGENCY EMAIL ADDRESS IS REQUIRED |
| 5001 | FAX NUMBER IS REQUIRED |
| 5001 | VCN FOR PROCESSING FAILED |
| 5001 | INVALIDE VCN CREDENTIALS/ESEC002 |
| 5002 | Agency address is required |
| 3005 | There is no matching form of payment |
| 3009 | $INVALID CC CHECKSUM$ |
| 3009 | $INVALID EXP DATE$ |
| 1 | Invalid response from supplier |
| 1 | Invalid booking reference |
| 1 | Invalid room index. Provided room does not exist |
| 2 | Can't process given hotel reservation. Missing data in the request |
| 2 | LCS down. We are sorry. Please try again later |
| 3 | Can't connect to Aggregator. Link down |
| 500619 | Reservation Orchestration Error Caused by: [Lrec to %s not found. PssKey = %s] |
| 500701 | [VALIDATION ERROR] Guest count is missing |
| 500701 | [VALIDATION ERROR] Time Span Start should be in future |
| 500701 | [VALIDATION ERROR] RFISC has invalid format |
| 500701 | [VALIDATION ERROR] Group Code has invalid format |
| 500810 | Change OX to HK only possible with deletion of the associated UC segment in the same request |
| 500810 | Operation not supported |
| 500810 | UNABLE TO MODIFY - PLEASE IGNORE OR COMMIT CURRENT TRANSACTION |
| 500815 | At least one Passenger required in PNR |
| 500816 | UNABLE TO MODIFY UNCONFIRMED BOOKING |
| 500816 | UNABLE TO MODIFY SEGMENT WITH VIRTUAL CARD |
| 500816 | MULTIPLE SEPARATE MODIFICATIONS FOR THE SAME SEGMENT ARE NOT ALLOWED |
| 500816 | UNABLE TO MODIFY - PLEASE IGNORE OR COMMIT CURRENT TRANSACTION |
| 500816 | UNABLE TO MODIFY SEGMENT IN UC STATUS |
| 500816 | UNABLE TO MODIFY SEGMENT IN OX STATUS |
| 500816 | Modification restricted. Please provide a new booking key. |
| 500817 | Product to modify not found. PssKey = %d |
| 500818 | UNABLE TO CONFIRM MODIFICATION STATUS SS |
| 500818 | UNABLE TO CONFIRM MODIFICATION STATUS NN |
| 500818 | UNABLE TO CONFIRM MODIFICATION STATUS HK |
| 700432 | Reservation Orchestration Error Caused by: [Unexpected system error.] |
Error codes starting from ERR.NGHP for Lodging modify
| Error code | Error message | Reason |
|---|---|---|
| 41 | Occupancy must include an adult | If a child is marked as a lead guest |
| 87 | Booking reference invalid | Invalid Booking key in BookingInfo (doesn’t exist in cache) |
| 137 | Adult numbers/occupancy mismatch | If number of adult guests in the request is more than the number of guests specified in the request |
| 163 | Payment type invalid | Invalid payment type while modifying FOP (other than 5,18,19,29,30) |
| 163 | Payment type invalid | Deposit with type 19/29 |
| 171 | Requested action not possible | Action should be either CANCEL or MODIFY at both levels - it should not be a combination of CANCEL or MODIFY or ADD |
| 173 | Agency code required | IATA number missing for PMT 19 |
| 240 | Credit card has expired | Invalid / expired credit card |
| 242 | Credit card number is invalid or missing | If credit card information is missing inside the request |
| 297 | Unable to process - insufficient data | RoomExtra Amount is missing in BookingInfo / PreModify |
| 310 | Required data missing: last name | When lead guest last name is not provided |
| 311 | Required data missing: first name | When lead guest first name is not provided |
| 315 | Required data missing: confirmation number |
Confirmation number is missing in request in PreModify / BookingInfo (HotelRes ID=40) |
| 316 | Required data missing: phone number | POS -> Agency Contact information is missing |
| 320 | Invalid value | If POS -> RequestorID -> Type is not 5 |
| 320 | Invalid value | If POS -> RequestorID -> IdContext is not IATA |
| 320 | Invalid value | If RateKey is invalid |
| 321 | Required field missing | PreModifyInformation is mandatory for all Initiate requests |
| 321 | Required field missing | RateKey is missing at either BookingInfo / PreModify (when present) |
| 321 | Required field missing | If StayDateRange is missing in the request (or StartDate / EndDate are missing) |
| 347 | Company address required | If company address is missing inside the request for PMT 29 |
| 348 | Company or travel agent address required |
If travel agency address is missing inside the request for PMT 18 |
| 352 | Invalid credit card type | When the credit card PaymentCardType in prebooking response and Guarantee Accepted payment card type in booking request are a mismatch |
| 403 | Invalid segment type | If segment number is missing inside the request |
| 432 | Payment or deposit required, no nonguaranteed holds |
Cannot remove FOP - should always be present in BookingInfo |
| 520 | Booking not changed - data received differs from stored data |
Date change (Stay Date range) outside initial date range |
| 559 | Booking period restriction applies | If Booking key is expired (available in cache but initate / commit time is already over |
| 571 | Travel agency name required | Travel agency name is missing for PMT 18 |
| 572 | Company name required | If company name is missing inside the request for PMT 29 |
| 712 | Cannot change method of paymentmust change request or cancel |
If PreModify has payment information as 43 and BookingInfo has it as some other format |
| 715 | Change request cannot be actionedmust cancel and make new res |
If Modify request is for an Aggregator |
| 742 | Corporate ID required | If CD is missing for PMT 30 |
| 764 | Guest name may not be deleted | If lead guest is missing |
| 770 | Required data missing: reservation holder |
PNR number is missing in request in PreModify / BookingInfo (HotelRes ID=24) |
| 852 | Invalid children ages | If age of child is missing in the request |
Scenarios which do require reshop
| Error code | Error message | Scenario |
|---|---|---|
| 41 | Occupancy must include an adult |
If a child is marked as a lead guest |
| 87 | Booking reference invalid | Invalid Booking key in BookingInfo (doesn’t exist in cache) |
| 137 | Adult numbers/occupancy mismatch |
If number of Adult guests in the request is more than the number of guests specified in the request |
| 163 | Payment type invalid | Invalid payment type while modifying FOP (5,18,19,29,30) |
| 171 | Requested action not possible |
Action should be either CANCEL or MODIFY at both levels - it should not be a combination of CANCEL or MODIFY or ADD |
| 173 | Agency code required | IATA number missing for PMT 19 |
| 242 | Credit card number is invalid or missing |
If credit card information is missing inside the request |
| 297 | Unable to process - insufficient data |
RoomExtra Amount is missing in BookingInfo / PreModify |
| 310 | Required data missing: last name |
When lead guest last name is not provided |
| 311 | Required data missing: first name |
When lead guest first name is not provided |
| 315 | Required data missing: confirmation number |
Confirmation number is missing in request in PreModify / BookingInfo (HotelRes ID=40) |
| 316 | Required data missing: phone number |
POS -> Agency Contact information is missing |
| 320 | Invalid value | If POS -> RequestorID -> Type is not 5 |
| 320 | Invalid value | If POS -> RequestorID -> IdContext is not IATA |
| 320 | Invalid value | If RateKey is invalid |
| 321 | Required field missing | PreModifyInformation is mandatory for all Initiate requests |
| 321 | Required field missing | RateKey is missing at either BookingInfo / PreModify (when present) |
| 321 | Required field missing | If StayDateRange is missing in the request |
| 347 | Company address required | If company address is missing inside the request for PMT 29 |
| 348 | Company or travel agent address required |
If travel agency address is missing inside the request for PMT 18 |
| 352 | Invalid credit card type | When the credit card PaymentCardType in prebooking response and Guarantee Accepted payment card type in booking request are a mismatch |
| 398 | Invalid number specified | Room Extras Quantity is Mandatory and value should be a positive integer. All other cases - error out |
| 403 | Invalid segment type | If segment number is missing inside the request |
| 520 | Booking not changed - data received differs from stored data |
Date change (Stay Date range) outside initial date range |
| 559 | Booking period restriction applies |
If Booking key is expired (available in cache but initate / commit time is already over |
| 571 | Travel agency name required | Travel agency name is missing for PMT 18 |
| 572 | Company name required | If company name is missing inside the request for PMT 29 |
| 645 | Form of payment not valid for this rate |
When the GuaranteeTypeCode in Prebooking response and the PaymentInformation Code in Booking request are a mismatch (GDS) |
| 712 | Cannot change method of payment-must change request or cancel |
If PreModify has payment information as 43 and BookingInfo has it as some other format |
| 715 | Change request cannot be actioned-must cancel and make new res |
If Modify request is for an Aggregator |
| 738 | Form of deposit required for guarantee |
When Hotel Requires (specifically GDS) deposit for booking but payment type is not deposit in request |
| 741 | Hotel requires guarantee | When Hotel Requires (specifically GDS) guarantee for booking but payment type is neither guarantee not deposit in request |
| 742 | Corporate ID required | If CD is missing for PMT 30 |
| 764 | Guest name may not be deleted |
If lead guest is missing |
| 770 | Required data missing: reservation holder |
PNR number is missing in request in PreModify / BookingInfo (HotelRes ID=24) |
| 852 | Invalid children ages | If age of child is missing in the request |