Enhanced Cancel Booking Error List
Error list
Below is full list of possible errors returned by Enhanced Cancel Booking:
| Error type | Error category | Description |
|---|---|---|
| SECURITY_TOKEN_CONTEXT_ERROR | BAD_REQUEST | Security context not initialized. Nothing was cancelled. |
| CANCEL_DATA_MISSING | BAD_REQUEST | No cancel data provided. Nothing was cancelled. |
| SEGMENT_NOT_FOUND | INVALID_DATA | Segment does not exist |
| SEGMENT_NOT_FOUND | INVALID_DATA | Reservation does not contain any segments |
| INCONSISTENT_SEGMENT_IDS | INVALID_DATA | Product Id and Sequence are not consistent |
| NDC_NOT_SUPPORTED | REQUEST_NOT_ALLOWED | Cancel of NDC content is not supported. |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Operation of ending transaction failed |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Operation of cancel Sabre content failed |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Response is empty |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Operation of saving price quote failed |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Operation of cancel CSL content failed |
| SYSTEM_SLOW_DOWN | APPLICATION_ERROR | Operation aborted due to system slow down. |
| NO_ITEMS_CANCELLED | WARNING | Nothing was cancelled - cancellation was interrupted due to errors |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | CancelAll flag and list of flights/hotels/cars/cruises/trains/segments cannot be combined. Nothing was cancelled. |
Enhanced Cancel Booking can also return errors coming directly from downline services. Below is the list of these scenarios:
| Error type | Error category | Downline service |
|---|---|---|
| OTA_CANCEL_PROBLEM | WARNING | OTA_CancelLLSRQ |
| CSL_CANCEL_PROBLEM | WARNING | UpdateReservationRS |
Enhanced Cancel Booking can also return general error if the root cause is unknown:
| Error type | Error category | Downline service |
|---|---|---|
| UNKNOWN_ERROR | INTERNAL_SERVER_ERROR | Error message (can vary based on error) |