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Enhanced Cancel Booking Error List

Error list

Below is full list of possible errors returned by Enhanced Cancel Booking:

Error type Error category Description
SECURITY_TOKEN_CONTEXT_ERROR BAD_REQUEST Security context not initialized. Nothing was cancelled.
CANCEL_DATA_MISSING BAD_REQUEST No cancel data provided. Nothing was cancelled.
SEGMENT_NOT_FOUND INVALID_DATA Segment does not exist
SEGMENT_NOT_FOUND INVALID_DATA Reservation does not contain any segments
INCONSISTENT_SEGMENT_IDS INVALID_DATA Product Id and Sequence are not consistent
NDC_NOT_SUPPORTED REQUEST_NOT_ALLOWED Cancel of NDC content is not supported.
UNABLE_TO_CANCEL CANCELLATION_ERROR/WARNING Operation of ending transaction failed
UNABLE_TO_CANCEL CANCELLATION_ERROR/WARNING Operation of cancel Sabre content failed
UNABLE_TO_CANCEL CANCELLATION_ERROR/WARNING Response is empty
UNABLE_TO_CANCEL CANCELLATION_ERROR/WARNING Operation of saving price quote failed
UNABLE_TO_CANCEL CANCELLATION_ERROR/WARNING Operation of cancel CSL content failed
SYSTEM_SLOW_DOWN APPLICATION_ERROR Operation aborted due to system slow down.
NO_ITEMS_CANCELLED WARNING Nothing was cancelled - cancellation was interrupted due to errors
INVALID_FLAGS_COMBINATION BAD_REQUEST CancelAll flag and list of flights/hotels/cars/cruises/trains/segments cannot be combined. Nothing was cancelled.

Enhanced Cancel Booking can also return errors coming directly from downline services. Below is the list of these scenarios:

Error type Error category Downline service
OTA_CANCEL_PROBLEM WARNING OTA_CancelLLSRQ
CSL_CANCEL_PROBLEM WARNING UpdateReservationRS

Enhanced Cancel Booking can also return general error if the root cause is unknown:

Error type Error category Downline service
UNKNOWN_ERROR INTERNAL_SERVER_ERROR Error message (can vary based on error)