Create Session | Dev Studio

Default Errors for SOAP APIs

Text	Resolution
USG_AUTHENTICATION_FAILED	Verify that your token credentials were set-up properly. Verify your session token is valid.
USG_AUTHENTICATION_NOT_ALLOWED	Verify your token credentials are as a binary security token rather than in the request.
USG_INVALID_SECURITY_TOKEN	Verify your token credentials.
USG_PASSWORD_NOTFOUND	Verify the password for your token credentials.
USG_PASSWORD_CHANGE_REQUIRED	Reset your password using the CREATE agent.
USG_AUTHORIZATION_FAILED	Verify that your token credentials allow you to call this API. Contact your Sabre account manager to verify access.
USG_CONNECTOR_IS_BUSY	1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API. 2. Wait at least 500 milliseconds and resend the request.
USG_IS_BUSY	1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API. 2. Wait at least 500 milliseconds and resend the request.
USG_SECURITY_ICE_ERROR	1. An internal error prevented the request from being processed. 2. Wait at least 500 milliseconds and resend the request. 3. Contact Sabre Support if the error persists.
USG_INVALID_SESSION	Do not attempt simultaneous usage of the same session token/session. Get a new token.
USG_RESOURCE_UNAVAILABLE	1. You have exceeded the maximum number of sessions. 2. Terminate unused active session tokens, wait at least 500 milliseconds and resend the request.
USG_RESOURCE_BLOCKED	1. Session creation blocked for the given user. 2. Contact Sabre.
USG_SERVICE_IS_BUSY	1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API. 2. Wait at least 500 milliseconds and resend the request.
USG_SERVICE_PROVIDER_ERROR	Wait at least 500 milliseconds and resend the request.
USG_NO_RESPONSE_FROM_JMSRECEIVER_IN_TIME	Wait at least 500 milliseconds and resend the request.
SC_SERVICE_UNAVAILABLE	Wait at least 500 milliseconds and resend the request.
USG_COULD_NOT_COMPLETE_REQUEST	1. Your application may be experiencing an internal security error. 2. Wait at least 500 milliseconds and resend the request.
USG_IIOP_OBJECT_NOT_EXIST	1. Your application may be experiencing an internal security error. 2. Wait at least 500 milliseconds and resend the request.
USG_IIOP_TRANSIENT_EXCEPTION	1. Your application may be experiencing an internal security error. 2. Wait at least 500 milliseconds and resend the request.
USG_CONVERSATION_ID_REQUIRED	Verify that eb:ConversationId element is in the SOAP header.
USG_INVALID_ACTION	Verify the format of your SOAP envelope.
USG_INVALID_EBXML	Verify required ebXML element or attribute is valid.
INVALID_VERSION	1. Verify the version number for the specified service action code. 2. Check documentation for the API to ensure you are specifying the correct version.
MISSING_VERSION	1. Include a valid version number. 2. Check documentation for the API to ensure you are specifying the correct version.
USG_SERVICE_VERSION_DEPRECATED	1. The version number for the specified service and given user is deprecated. 2. Contact your Sabre account manager.
USG_MOM_SERVICE_PROVIDER_INFRASTRUCTURE_ERROR	1. An internal error prevented the request to be processed. 2. Wait at least 500 milliseconds and resend the request. 3. Contact Sabre support if the error persists.

Error Code and Descriptions

Error Code	Description
450	Please Contact Help Desk if issue persists
321	Chain code is missing
497	Authorization error
450	Unable to process
321	Recreation code is missing
321	Attraction category code is missing
321	The value must contain PhysicalLocation for attribute ContactProfileType
321	Contact addresses missing
321	AddressLine should be repeated for minimum of one occurrence
298	City in address is required
321	Country name is missing
321	Service code is missing
321	Amenity code is missing
321	RoomTypeCode is missing
321	MeetingRoomType code is missing
321	Hotel code is missing
321	Hotel city code is missing
321	Currency code is invalid or missing
321	Action code is missing
321	HotelInfo is missing
321	Hotel status code is missing
435	Property name required
321	Index point code is missing from RelativePosition
407	Relative Position name should be less than or equal to 3 characters for IndexPointCode 6
321	Transportation code is missing from Transportation
321	SegmentCategory code is missing from CategoryCodes
321	Owning property group is missing
407	Owning property group length should be less than or equal to 20 characters
321	Owning property group name is missing
321	Fee policy code is missing
321	Fee policy tax policy code is missing
321	Commission policy code is missing
321	Commission policy tax code is missing
321	Pets policy code is missing
450	Unable to create - ( hotel code )
450	Duplicate property - ( hotel code )
450	Property not present for - ( hotel code )
450	Property still in staged status wait until it moves to next status

Code	Error	Cause	Resolution
500	Security token error: Resource is not found	The set of credentials (EPR) used to create the Order is configured to consume internal sessions from a TAM Profile other than it's own PCC -and the EPR doesn't contain the necessary security to do so-.	Validate that this is the actual desired provisioning setting (consume sessions from a different PCC); if it is, validate if the EPR contains the SUBACC keyword (required to consume sessions from a PCC different from it's own).
020001	No offer available: Offer not found: XXXXXXXXXXXXXXXXXX	The offer Id used in the request has expired.	Generate a new offer and retry your request.
050002 / 050007	Error while invoking external client: [I/O error: Read timed out; nested exception is java.net.SocketTimeoutException: Read timed out]	Temporary internal processing error.	1. Retry your request. 2. Contact Sabre support if the error persists.
050002 / 050007	External service returned error in orderViewRS (code: [325] message: [Error in XX's response.]).	Temporary processing error (XX is the supplier's code).	1. Retry your request. 2. Contact Sabre support if the error persists.
050002 / 050007	External service returned error in orderViewRS (code: [325] message: [Invalid or expired Offer XXXXXXXXXXX-XXX-XXXX-XXXX-X]).	The offer Id used in the request has expired.	Generate a new offer and retry your request.
050005	Response message fault: [Message OrderCreateRQ not implemented for _null_]	The selected offer is not NDC sourced, the current release of this Offers/Orders solution does not support the creation of an Order that is not NDC sourced.	1. Validate the source of selected offer, if it is ATPCO or LCC you need to select a different one (NDC sourced) and try again. 2. As per the current release, in order to book an ATPCO or LCC offer you need to do so by using the traditional API stack (eg.Create Passenger Name Record SOAP \| REST) API). 3. If you have selected an NDC sourced offer, retry your request and contact Sabre support if the error persists.
060016	External service call exception: [Profile not found.]	This error is returned when the data in the offer contains a codeshare flight. At least one flight segment in the selected offer that has a carrier code not listed on the NDC Airline Profile table, hence the message “Profile not found”.	Select a different offer and retry your request.
500700	ET PROCESSING ERROR NEED ADDRESS - USE W-	The PCC used to create the Order requires the agency's address to be present in the reservation (TJR setting). The first release of the Sabre /orders/create API does not support the agency's address field in the request.	1. If representatives from your organization have access to perform PCC/TJR updates, contact them to discuss this change (W/KPAD‡OFF). 2. If your organization does not have access to perform PCC/TJR updates, contact your Sabre account team. 3. Alternatively you can use a different PCC where this setting is not mandatory.
500700	ET PROCESSING ERROR NEED 5/	The PCC used to create the Order requires the client's address to be present in the reservation (TJR setting). The first release of the Sabre /orders/create API does not support the client's address field in the request.	1. If representatives from your organization have access to perform PCC/TJR updates, contact them to discuss this change (W/KRAD‡OFF). 2. If your organization does not have access to perform PCC/TJR updates, contact your Sabre account team. 3. Alternatively you can use a different PCC where this setting is not mandatory.
500700	ET PROCESSING ERROR NEED * IN NAME FIELD	The PCC used to create the Order requires an * followed by at least one letter or number on the passenger's name field to be present in the reservation (TJR setting). The first release of the Sabre /orders/create API does not support this field in the request.	1. If representatives from your organization have access to perform PCC/TJR updates, contact them to discuss this change (W/KAST‡OFF). 2. If your organization does not have access to perform PCC/TJR updates, contact your Sabre account team. 3. Alternatively you can use a different PCC where this setting is not mandatory.