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2.0.3
Utility
Reservation
SOAP API
Travel Agency
Airline Carrier

Default Errors for SOAP APIs

Text Resolution
USG_AUTHENTICATION_FAILED Verify that your token credentials were set-up properly. Verify your session token is valid.
USG_AUTHENTICATION_NOT_ALLOWED Verify your token credentials are as a binary security token rather than in the request.
USG_INVALID_SECURITY_TOKEN Verify your token credentials.
USG_PASSWORD_NOTFOUND Verify the password for your token credentials.
USG_PASSWORD_CHANGE_REQUIRED Reset your password using the CREATE agent.
USG_AUTHORIZATION_FAILED Verify that your token credentials allow you to call this API. Contact your Sabre account manager to verify access.
USG_CONNECTOR_IS_BUSY

1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API.

2. Wait at least 500 milliseconds and resend the request.

USG_IS_BUSY

1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API.

2. Wait at least 500 milliseconds and resend the request.

USG_SECURITY_ICE_ERROR

1. An internal error prevented the request from being processed.

2. Wait at least 500 milliseconds and resend the request.

3. Contact Sabre Support if the error persists.

USG_INVALID_SESSION Do not attempt simultaneous usage of the same session token/session. Get a new token.
USG_RESOURCE_UNAVAILABLE

1. You have exceeded the maximum number of sessions.

2. Terminate unused active session tokens, wait at least 500 milliseconds and resend the request.

USG_RESOURCE_BLOCKED

1. Session creation blocked for the given user.

2. Contact Sabre.

USG_SERVICE_IS_BUSY

1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API.

2. Wait at least 500 milliseconds and resend the request.

USG_SERVICE_PROVIDER_ERROR Wait at least 500 milliseconds and resend the request.
USG_NO_RESPONSE_FROM_JMSRECEIVER_IN_TIME Wait at least 500 milliseconds and resend the request.
SC_SERVICE_UNAVAILABLE Wait at least 500 milliseconds and resend the request.
USG_COULD_NOT_COMPLETE_REQUEST

1. Your application may be experiencing an internal security error.

2. Wait at least 500 milliseconds and resend the request.

USG_IIOP_OBJECT_NOT_EXIST

1. Your application may be experiencing an internal security error.

2. Wait at least 500 milliseconds and resend the request.

USG_IIOP_TRANSIENT_EXCEPTION

1. Your application may be experiencing an internal security error.

2. Wait at least 500 milliseconds and resend the request.

USG_CONVERSATION_ID_REQUIRED Verify that eb:ConversationId element is in the SOAP header.
USG_INVALID_ACTION Verify the format of your SOAP envelope.
USG_INVALID_EBXML Verify required ebXML element or attribute is valid.
INVALID_VERSION

1. Verify the version number for the specified service action code.

2. Check documentation for the API to ensure you are specifying the correct version.

MISSING_VERSION

1. Include a valid version number.

2. Check documentation for the API to ensure you are specifying the correct version.

USG_SERVICE_VERSION_DEPRECATED

1. The version number for the specified service and given user is deprecated.

2. Contact your Sabre account manager.

USG_MOM_SERVICE_PROVIDER_INFRASTRUCTURE_ERROR

1. An internal error prevented the request to be processed.

2. Wait at least 500 milliseconds and resend the request.

3. Contact Sabre support if the error persists.

Code Error Cause Resolution
060132 Provided external order id [XXXXXXXXXX] not found in order. The External Order id specified in the request is not valid.

1. Validate your request parameters and try again.

2. If you are performing a fulfillment request, the External Order id element is no longer required and should be omitted from the request.

060119 Unknown error Invalid or expired order Id. Validate the value entered in the "id" field is a valid Sabre order Id.
100002 There was an error while mapping the response from OrderFulfillmentService Temporary internal processing error.

1. Retry your request.

2. Contact Sabre support if the error persists.

100003 Fulfillment error response: Null ORDER ID The Sabre order Id you attempted to modify (eg. fulfill) has been canceled and no longer has an order Id on the supplier side. Validate the status of your Sabre order Id (it needs to contain at least one valid supplier order Id).
100003 Fulfillment error response: OrderItem XXXXXXXXXXX-XXXX-XXXX-XXX-X-X referenced not found in Order The Sabre order Id you attempted to modify (eg. fulfill) has been canceled and no longer has an order Id on the supplier side. Validate the status of your Sabre order Id (it needs to contain at least one valid supplier order Id).
100003 Fulfillment error response: Request for carrier profile cannot be processed to due to timeout or failure. Your credentials lack access to fulfillment (ticketing) capabilities. Contact you Sabre account team for assistance.
100003 Fulfillment error response: Order XXXXXXXXX currently being Updated - please Retry again The air supplier is currently modifying/updating the order you attempted to update.

1. Wait at least 500 milliseconds and resend the request.

2. Contact Sabre support if the error persists.

100003 Fulfillment error response: farelogixTimeout timed-out and fallback failed. Temporary internal processing error.

1. Retry your request.

2. Contact Sabre support if the error persists.

100007 Response processing failed. Unknown Processing status Temporary internal processing error.

1. Retry your request.

2. Contact Sabre support if the error persists.

500900 $INVLD - INVOICE FUNCTIONS RESTRICTED, actionId = Error occurs because the PCC/TJR used does not have full ticketing/invoicing capabilities. Validate that your PCC/TJR settings are capable of issuing air tickets. In doubt, contact your Sabre account team.
500900 $INVLD - TICKET NUMBER IN USE, actionId = Order Id was already fulfilled (ticketed). Validate the Sabre order Id used in the request.