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Seat Map For Eurostar

2.0.0
Rail
Seats
SOAP API
Travel Agency

Default Errors for SOAP APIs

Text Resolution
USG_AUTHENTICATION_FAILED Verify that your token credentials were set-up properly. Verify your session token is valid.
USG_AUTHENTICATION_NOT_ALLOWED Verify your token credentials are as a binary security token rather than in the request.
USG_INVALID_SECURITY_TOKEN Verify your token credentials.
USG_PASSWORD_NOTFOUND Verify the password for your token credentials.
USG_PASSWORD_CHANGE_REQUIRED Reset your password using the CREATE agent.
USG_AUTHORIZATION_FAILED Verify that your token credentials allow you to call this API. Contact your Sabre account manager to verify access.
USG_CONNECTOR_IS_BUSY

1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API.

2. Wait at least 500 milliseconds and resend the request.

USG_IS_BUSY

1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API.

2. Wait at least 500 milliseconds and resend the request.

USG_SECURITY_ICE_ERROR

1. An internal error prevented the request from being processed.

2. Wait at least 500 milliseconds and resend the request.

3. Contact Sabre Support if the error persists.

USG_INVALID_SESSION Do not attempt simultaneous usage of the same session token/session. Get a new token.
USG_RESOURCE_UNAVAILABLE

1. You have exceeded the maximum number of sessions.

2. Terminate unused active session tokens, wait at least 500 milliseconds and resend the request.

USG_RESOURCE_BLOCKED

1. Session creation blocked for the given user.

2. Contact Sabre.

USG_SERVICE_IS_BUSY

1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API.

2. Wait at least 500 milliseconds and resend the request.

USG_SERVICE_PROVIDER_ERROR Wait at least 500 milliseconds and resend the request.
USG_NO_RESPONSE_FROM_JMSRECEIVER_IN_TIME Wait at least 500 milliseconds and resend the request.
SC_SERVICE_UNAVAILABLE Wait at least 500 milliseconds and resend the request.
USG_COULD_NOT_COMPLETE_REQUEST

1. Your application may be experiencing an internal security error.

2. Wait at least 500 milliseconds and resend the request.

USG_IIOP_OBJECT_NOT_EXIST

1. Your application may be experiencing an internal security error.

2. Wait at least 500 milliseconds and resend the request.

USG_IIOP_TRANSIENT_EXCEPTION

1. Your application may be experiencing an internal security error.

2. Wait at least 500 milliseconds and resend the request.

USG_CONVERSATION_ID_REQUIRED Verify that eb:ConversationId element is in the SOAP header.
USG_INVALID_ACTION Verify the format of your SOAP envelope.
USG_INVALID_EBXML Verify required ebXML element or attribute is valid.
INVALID_VERSION

1. Verify the version number for the specified service action code.

2. Check documentation for the API to ensure you are specifying the correct version.

MISSING_VERSION

1. Include a valid version number.

2. Check documentation for the API to ensure you are specifying the correct version.

USG_SERVICE_VERSION_DEPRECATED

1. The version number for the specified service and given user is deprecated.

2. Contact your Sabre account manager.

USG_MOM_SERVICE_PROVIDER_INFRASTRUCTURE_ERROR

1. An internal error prevented the request to be processed.

2. Wait at least 500 milliseconds and resend the request.

3. Contact Sabre support if the error persists.

Code Error Cause Resolution
14 Airline code and/or flight number invalid Airline code and/or flight number invalid. Validate the values entered in the request.
32 PRS NOT ALLOWED THIS INVENTORY Selected RBD (class of service) does not allow seat selection prior to check-in (PRS - Pre-reserved seat) for the selected route. As an example, most "Basic Economy" fares do not allow seat selection prior to check-in. Validate the specific airline rules associated with the selected class of service.
102 / 308 UNABLE TO DISPLAY

1. One or more values were not entered correctly in the request.. Eg. flight number does not correspond to marketing airline or class of service (RBD) does not exist for requested flight.

2. Seat selection is not yet available (eg. airline only allows seat display/selection 3 months prior to departure).

1. Validate the values entered in the request.

2. Validate advance seat selection rules for the specific airline.

111 INVALID FLIGHT DATE Flight does not operate in the requested date or request is for a past date. Validate the values entered in the request.
112 INVALID FLIGHT NUMBER Flight number is not valid for the requested airline. Validate the values entered in the request.
134

PRS NOT ALLOWED THIS CLASS OR ZONE

Selected RBD (class of service) does not allow seat selection prior to check-in (PRS - Pre-reserved seat) for the selected route. Validate the specific airline rules associated with the selected class of service.
135

FLIGHT OPERATED BY ANOTHER CARRIER

The specified flight is a code share flight where the operating airline does not cascade seat map information to the marketing carrier. No corrective action, seat map cannot be displayed.
180 Terminal identification invalid - POS.PCC does not match client credentials You do not have viewership access over the PCC defined in POS.

1. Validate the values entered in the POS field.

2. Verify the viewership level you have over the POS PCC.

312 Required data missing:  airline flight number Flight number is required in the request. Validate the elements entered in the request.
326 UNDER AIRPORT CONTROL

You attempted to display the seat map but the airline has restricted access to only allow seat modification to the airline's airport personnel.

Time frame may vary from 24hrs to 72hrs depending on the airline's internal process.

1. No corrective action, seat map cannot be displayed.

2. If timeframe before departure is longer than 72hrs, please contact Sabre support for assistance.

450 Unable to retrieve the requested seatmap

1. Selected RBD (class of service) does not exist for requested flight.

2. Selected RBD (class of service) does not allow seat selection prior to check-in.

3. The specified flight is a code share flight where the operating airline does not cascade seat map information to the marketing carrier.

1. Validate the values entered in the request.

2. Validate airline restrictions associated with the specific RBD (class of service).

3. No corrective action, seat map cannot be displayed.

700001 Internal service error

1. One or more values were not entered correctly. Eg. <DepartureDate> contains an invalid date or has been added in an invalid format.

2. Internal processing error.

1. Validate the values (and value formats) entered in the request.

2. Contact Sabre support if the error persists.

700101 Incomplete request - FareAvailQualifiers.TravellerID is required TravellerID is required in the request when specifying frequent flyer information. Validate the elements entered in the request.
700101 Incomplete request - GivenName and surname are both required GivenName & Surname are required in the request when specifying frequent flyer information. Validate the elements entered in the request.
700101 Incomplete request - POS element is required POS element is required in the request. Validate the elements entered in the request.
700105 XML marshall/unmarshall error occurred One or more values were not entered correctly. Validate the values entered in the request.
700201 Invalid PRS response

1. One or more values were not entered correctly.

2. The marketing airline does not participate in interactive seat maps.

1. Validate the values entered in the request.

2. No corrective action, the seat map cannot be displayed.

700202 Timeout exception occurred - PRS

This happens when attempting to connect to the airlines' Pre Reserved seat inventory and the request is taking too long (and times-out).

This occurs sporadically in Sabre's certification (CERT) environment.

1. Retry your request.

2. Contact Sabre support if the error persists.