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2.1.0
Air
Pricing
SOAP API
Travel Agency

Default Errors for SOAP APIs

Text Resolution
USG_AUTHENTICATION_FAILED Verify that your token credentials were set-up properly. Verify your session token is valid.
    USG_AUTHENTICATION_NOT_ALLOWED Verify your token credentials are as a binary security token rather than in the request.
      USG_INVALID_SECURITY_TOKEN Verify your token credentials.
        USG_PASSWORD_NOTFOUND Verify the password for your token credentials.
          USG_PASSWORD_CHANGE_REQUIRED Reset your password using the CREATE agent.
            USG_AUTHORIZATION_FAILED Verify that your token credentials allow you to call this API. Contact your Sabre account manager to verify access.
              USG_CONNECTOR_IS_BUSY

              1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API.

                2. Wait at least 500 milliseconds and resend the request.

                  USG_IS_BUSY

                  1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API.

                  2. Wait at least 500 milliseconds and resend the request.

                    USG_SECURITY_ICE_ERROR

                    1. An internal error prevented the request from being processed.

                    2. Wait at least 500 milliseconds and resend the request.

                    3. Contact Sabre Support if the error persists.

                      USG_INVALID_SESSION Do not attempt simultaneous usage of the same session token/session. Get a new token.
                        USG_RESOURCE_UNAVAILABLE

                        1. You have exceeded the maximum number of sessions.

                        2. Terminate unused active session tokens, wait at least 500 milliseconds and resend the request.

                          USG_RESOURCE_BLOCKED

                          1. Session creation blocked for the given user.

                          2. Contact Sabre.

                            USG_SERVICE_IS_BUSY

                            1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API.

                            2. Wait at least 500 milliseconds and resend the request.

                              USG_SERVICE_PROVIDER_ERROR Wait at least 500 milliseconds and resend the request.
                                USG_NO_RESPONSE_FROM_JMSRECEIVER_IN_TIME Wait at least 500 milliseconds and resend the request.
                                  SC_SERVICE_UNAVAILABLE Wait at least 500 milliseconds and resend the request.
                                    USG_COULD_NOT_COMPLETE_REQUEST

                                    1. Your application may be experiencing an internal security error.

                                    2. Wait at least 500 milliseconds and resend the request.

                                      USG_IIOP_OBJECT_NOT_EXIST

                                      1. Your application may be experiencing an internal security error.

                                      2. Wait at least 500 milliseconds and resend the request.

                                        USG_IIOP_TRANSIENT_EXCEPTION

                                        1. Your application may be experiencing an internal security error.

                                        2. Wait at least 500 milliseconds and resend the request.

                                          USG_CONVERSATION_ID_REQUIRED Verify that eb:ConversationId element is in the SOAP header.
                                            USG_INVALID_ACTION Verify the format of your SOAP envelope.
                                              USG_INVALID_EBXML Verify required ebXML element or attribute is valid.
                                                INVALID_VERSION

                                                1. Verify the version number for the specified service action code.

                                                2. Check documentation for the API to ensure you are specifying the correct version.

                                                  MISSING_VERSION

                                                  1. Include a valid version number.

                                                  2. Check documentation for the API to ensure you are specifying the correct version.

                                                    USG_SERVICE_VERSION_DEPRECATED

                                                    1. The version number for the specified service and given user is deprecated.

                                                    2. Contact your Sabre account manager.

                                                      USG_MOM_SERVICE_PROVIDER_INFRASTRUCTURE_ERROR

                                                      1. An internal error prevented the request to be processed.

                                                      2. Wait at least 500 milliseconds and resend the request.

                                                      3. Contact Sabre support if the error persists.

                                                       

                                                      Error Code and Descriptions

                                                      Error Code Description
                                                      450 Please Contact Help Desk if issue persists
                                                      321 Chain code is missing
                                                      497 Authorization error
                                                      450 Unable to process
                                                      321 Recreation code is missing
                                                      321 Attraction category code is missing
                                                      321 The value must contain PhysicalLocation for attribute ContactProfileType
                                                      321 Contact addresses missing
                                                      321 AddressLine should be repeated for minimum of one occurrence
                                                      298 City in address is required
                                                      321 Country name is missing
                                                      321 Service code is missing
                                                      321 Amenity code is missing
                                                      321 RoomTypeCode is missing
                                                      321 MeetingRoomType code is missing
                                                      321 Hotel code is missing
                                                      321 Hotel city code is missing
                                                      321 Currency code is invalid or missing
                                                      321 Action code is missing
                                                      321 HotelInfo is missing
                                                      321 Hotel status code is missing
                                                      435 Property name required
                                                      321 Index point code is missing from RelativePosition
                                                      407 Relative Position name should be less than or equal to 3 characters for IndexPointCode 6
                                                      321 Transportation code is missing from Transportation
                                                      321 SegmentCategory code is missing from CategoryCodes
                                                      321 Owning property group is missing
                                                      407 Owning property group length should be less than or equal to 20 characters
                                                      321 Owning property group name is missing
                                                      321 Fee policy code is missing
                                                      321 Fee policy tax policy code is missing
                                                      321 Commission policy code is missing
                                                      321 Commission policy tax code is missing
                                                      321 Pets policy code is missing
                                                      450 Unable to create - ( hotel code )
                                                      450 Duplicate property - ( hotel code )
                                                      450 Property not present for - ( hotel code )
                                                      450 Property still in staged status wait until it moves to next status