Skip to main content

Air Shopping Rules Manager

v1
Air
Search
SOAP API
Travel Agency

Default Errors for SOAP APIs

Text Resolution
USG_AUTHENTICATION_FAILED Verify that your token credentials were set-up properly. Verify your session token is valid.
USG_AUTHENTICATION_NOT_ALLOWED Verify your token credentials are as a binary security token rather than in the request.
USG_INVALID_SECURITY_TOKEN Verify your token credentials.
USG_PASSWORD_NOTFOUND Verify the password for your token credentials.
USG_PASSWORD_CHANGE_REQUIRED Reset your password using the CREATE agent.
USG_AUTHORIZATION_FAILED Verify that your token credentials allow you to call this API. Contact your Sabre account manager to verify access.
USG_CONNECTOR_IS_BUSY

1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API.

2. Wait at least 500 milliseconds and resend the request.

USG_IS_BUSY

1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API.

2. Wait at least 500 milliseconds and resend the request.

USG_SECURITY_ICE_ERROR

1. An internal error prevented the request from being processed.

2. Wait at least 500 milliseconds and resend the request.

3. Contact Sabre Support if the error persists.

USG_INVALID_SESSION Do not attempt simultaneous usage of the same session token/session. Get a new token.
USG_RESOURCE_UNAVAILABLE

1. You have exceeded the maximum number of sessions.

2. Terminate unused active session tokens, wait at least 500 milliseconds and resend the request.

USG_RESOURCE_BLOCKED

1. Session creation blocked for the given user.

2. Contact Sabre.

USG_SERVICE_IS_BUSY

1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API.

2. Wait at least 500 milliseconds and resend the request.

USG_SERVICE_PROVIDER_ERROR Wait at least 500 milliseconds and resend the request.
USG_NO_RESPONSE_FROM_JMSRECEIVER_IN_TIME Wait at least 500 milliseconds and resend the request.
SC_SERVICE_UNAVAILABLE Wait at least 500 milliseconds and resend the request.
USG_COULD_NOT_COMPLETE_REQUEST

1. Your application may be experiencing an internal security error.

2. Wait at least 500 milliseconds and resend the request.

USG_IIOP_OBJECT_NOT_EXIST

1. Your application may be experiencing an internal security error.

2. Wait at least 500 milliseconds and resend the request.

USG_IIOP_TRANSIENT_EXCEPTION

1. Your application may be experiencing an internal security error.

2. Wait at least 500 milliseconds and resend the request.

USG_CONVERSATION_ID_REQUIRED Verify that eb:ConversationId element is in the SOAP header.
USG_INVALID_ACTION Verify the format of your SOAP envelope.
USG_INVALID_EBXML Verify required ebXML element or attribute is valid.
INVALID_VERSION

1. Verify the version number for the specified service action code.

2. Check documentation for the API to ensure you are specifying the correct version.

MISSING_VERSION

1. Include a valid version number.

2. Check documentation for the API to ensure you are specifying the correct version.

USG_SERVICE_VERSION_DEPRECATED

1. The version number for the specified service and given user is deprecated.

2. Contact your Sabre account manager.

USG_MOM_SERVICE_PROVIDER_INFRASTRUCTURE_ERROR

1. An internal error prevented the request to be processed.

2. Wait at least 500 milliseconds and resend the request.

3. Contact Sabre support if the error persists.

Error Cause Resolution
No Availability

Either your PCC is not enabled to consume BFM or the tier level (50, 100, 200) you specified does not match your BFM agreement.

1. Ensure your PCC is enabled to consume BFM. Contact your Sabre account manager to validate if your PCC has been configured to consume BFM.

2. Adjust the BFM tier level to the appropriate one according to your BFM agreement.

NO FLIGHT SCHEDULES FOR QUALIFIERS USED

No flights results could be found with the qualifiers used in your request.

Review the qualifiers used on your request to ensure those are not overly-restrictive – Example, requesting non-stop flights in a route where non-stop flight do not operate.

Communication error code=104: Connection reset by peer

Temporary internal processing error.

1. Retry your request.

2. Contact Sabre support if the error persists.

Communication error: Transmission timeout

Temporary internal processing error.

1. Retry your request.

2. Contact Sabre support if the error persists.

DSF server returned an error: Insufficient resources to process the request Temporary internal processing error.

1. Retry your request.

2. Contact Sabre support if the error persists.

MAX NBR COMBINATIONS EXCEEDED

Temporary internal processing error.

1. Retry your request.

2. Contact Sabre support if the error persists.