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Automated Refunds

1.1.0
Air
Ticketing
SOAP API
Travel Agency

The Automated Refunds (TKT_RefundRQ) API is used to price and process air ticket refunds. This product is marketed to Sabre Travel Network customers.

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Target Audience
Travel Agency
API Version
1.1.0
Authentication
Session Token
Service Action Code
TKT_RefundRQ

In order to use TKT_RefundRQ to process ticket refunds, Automated Refunds must be active in the agency TJR (AUTOMATED REFUND CAT33 ACTIVE). The order must be placed through Agency eServices.

Sample Request
<RefundRQ xmlns="http://www.sabre.com/ns/Ticketing/ExchangeRefund/1.0" xmlns:STL="http://services.sabre.com/STL/v01" version="1.1.0">
    <POS>
        <STL:Company>1S</STL:Company>
        <STL:Pseudo>DR93</STL:Pseudo>
    </POS>
    <TransactionInfo requestType="Fulfill">
        <TicketingDocument>
            <Number>0019122261730</Number>
        </TicketingDocument>
    </TransactionInfo>
</RefundRQ>
Sample Response
<RefundRS xmlns="http://www.sabre.com/ns/Ticketing/ExchangeRefund/1.0" version="1.1.0">
    <Header messageID="TKTHLI702-26751-319001182-1476303209379-192-arex" version="1.1.0">
        <STL:OrchestrationID xmlns:STL="http://services.sabre.com/STL/v01">TKTHLI702-26751-319001182-1476303209379-192-arex</STL:OrchestrationID>
        <STL:Results xmlns:STL="http://services.sabre.com/STL/v01">
            <STL:Success>
                <STL:System>TKT-WS</STL:System>
                <STL:Source>AREX</STL:Source>
            </STL:Success>
        </STL:Results>
    </Header>
    <Ticket number="0019122261730" type="TKT">
        <Details>
            <LocalIssueDate>2016-10-12T22:27:00</LocalIssueDate>
            <IssueLocation>DR93</IssueLocation>
            <Reservation>TBSFWO</Reservation>
            <AgencyIdentifier>19209875</AgencyIdentifier>
            <ValidatingCarrier>AA</ValidatingCarrier>
        </Details>
        <Traveler firstName="GEORGE" lastName="HARRIS" type="ADT"/>
        <ServiceCoupon number="1" status="OK">
            <StartLocation>DFW</StartLocation>
            <EndLocation>LAS</EndLocation>
            <StartDate>2016-11-20</StartDate>
            <StartTime>07:15:00</StartTime>
            <MarketingFlightNumber carrierCode="AA">2626</MarketingFlightNumber>
            <FareBasis>YA2AA</FareBasis>
        </ServiceCoupon>
        <ServiceCoupon number="2" status="OK">
            <StartLocation>LAS</StartLocation>
            <EndLocation>DFW</EndLocation>
            <StartDate>2016-11-27</StartDate>
            <StartTime>06:20:00</StartTime>
            <MarketingFlightNumber carrierCode="AA">2176</MarketingFlightNumber>
            <FareBasis>YA2AA</FareBasis>
        </ServiceCoupon>
        <Payment type="CK">
            <Amount currencyCode="EUR" decimalPlaces="2">2135.51</Amount>
        </Payment>
    </Ticket>
    <PriceInfo>
        <Refund fareNonRefundable="false" priceType="System" taxesNonRefundable="false">
            <BaseFareInfo currencyCode="USD" decimalPlaces="2">
                <DocumentAmount>2191.64</DocumentAmount>
                <UsedAmount>0.00</UsedAmount>
            </BaseFareInfo>
            <FareInfo currencyCode="EUR" decimalPlaces="2">
                <DocumentAmount>1963.00</DocumentAmount>
                <NonRefundableAmount>0.00</NonRefundableAmount>
                <UsedAmount>0.00</UsedAmount>
                <TotalFeesAmount>0.00</TotalFeesAmount>
                <CalculatedAmount>1963.00</CalculatedAmount>
                <RefundAmount>1963.00</RefundAmount>
            </FareInfo>
            <TaxInfo currencyCode="EUR" decimalPlaces="2">
                <Tax code="US">
                    <DocumentAmount>147.23</DocumentAmount>
                    <NonRefundableAmount>0.00</NonRefundableAmount>
                    <UsedAmount>0.00</UsedAmount>
                    <CalculatedAmount>147.23</CalculatedAmount>
                    <RefundAmount>147.23</RefundAmount>
                </Tax>
                <Tax code="ZP">
                    <DocumentAmount>7.18</DocumentAmount>
                    <NonRefundableAmount>0.00</NonRefundableAmount>
                    <UsedAmount>0.00</UsedAmount>
                    <CalculatedAmount>7.18</CalculatedAmount>
                    <RefundAmount>7.18</RefundAmount>
                </Tax>
                <Tax code="AY">
                    <DocumentAmount>10.04</DocumentAmount>
                    <NonRefundableAmount>0.00</NonRefundableAmount>
                    <UsedAmount>0.00</UsedAmount>
                    <CalculatedAmount>10.04</CalculatedAmount>
                    <RefundAmount>10.04</RefundAmount>
                </Tax>
                <Tax code="XF">
                    <DocumentAmount>8.06</DocumentAmount>
                    <NonRefundableAmount>0.00</NonRefundableAmount>
                    <UsedAmount>0.00</UsedAmount>
                    <CalculatedAmount>8.06</CalculatedAmount>
                    <RefundAmount>8.06</RefundAmount>
                    <TaxBreakdown>
                        <Airport airportCode="DFW" currencyCode="USD" decimalPlaces="2">4.50</Airport>
                        <Airport airportCode="LAS" currencyCode="USD" decimalPlaces="2">4.50</Airport>
                    </TaxBreakdown>
                </Tax>
                <TotalTaxRefundAmount>172.51</TotalTaxRefundAmount>
            </TaxInfo>
            <CommissionInfo>
                <Commission>
                    <Percent>5.0</Percent>
                </Commission>
            </CommissionInfo>
        </Refund>
        <GrandTotal currencyCode="EUR" decimalPlaces="2">2135.51</GrandTotal>
    </PriceInfo>
    <TransactionInfo fulfilled="true" reservationAutoEndProcessed="true" reservationAutoRetrieveProcessed="true">
        <Message type="I">REFUND TRANSACTION PROCESSED</Message>
        <Message type="I">REFUND ACCOUNTING DATA CREATED IN ACTIVE PNR</Message>
        <Message type="I">ETR REFUND TRANSACTION PROCESSED</Message>
        <Message type="I">OK 1324 TBSFWO</Message>
        <Payment type="CK">
            <Amount currencyCode="EUR" decimalPlaces="2">2135.51</Amount>
        </Payment>
    </TransactionInfo>
</RefundRS>