Default Errors for SOAP APIs
Default Errors for SOAP APIs
| Text | Resolution |
|---|---|
| USG_AUTHENTICATION_FAILED | Verify that your token credentials were set-up properly. Verify your session token is valid.
|
| USG_AUTHENTICATION_NOT_ALLOWED | Verify your token credentials are as a binary security token rather than in the request.
|
| USG_INVALID_SECURITY_TOKEN | Verify your token credentials.
|
| USG_PASSWORD_NOTFOUND | Verify the password for your token credentials.
|
| USG_PASSWORD_CHANGE_REQUIRED | Reset your password using the CREATE agent.
|
| USG_AUTHORIZATION_FAILED | Verify that your token credentials allow you to call this API. Contact your Sabre account manager to verify access.
|
| USG_CONNECTOR_IS_BUSY |
1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API. 2. Wait at least 500 milliseconds and resend the request. |
| USG_IS_BUSY |
1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API. 2. Wait at least 500 milliseconds and resend the request. |
| USG_SECURITY_ICE_ERROR |
1. An internal error prevented the request from being processed. 2. Wait at least 500 milliseconds and resend the request. 3. Contact Sabre Support if the error persists. |
| USG_INVALID_SESSION | Do not attempt simultaneous usage of the same session token/session. Get a new token.
|
| USG_RESOURCE_UNAVAILABLE |
1. You have exceeded the maximum number of sessions. 2. Terminate unused active session tokens, wait at least 500 milliseconds and resend the request. |
| USG_RESOURCE_BLOCKED |
1. Session creation blocked for the given user. 2. Contact Sabre. |
| USG_SERVICE_IS_BUSY |
1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API. 2. Wait at least 500 milliseconds and resend the request. |
| USG_SERVICE_PROVIDER_ERROR | Wait at least 500 milliseconds and resend the request.
|
| USG_NO_RESPONSE_FROM_JMSRECEIVER_IN_TIME | Wait at least 500 milliseconds and resend the request.
|
| SC_SERVICE_UNAVAILABLE | Wait at least 500 milliseconds and resend the request.
|
| USG_COULD_NOT_COMPLETE_REQUEST |
1. Your application may be experiencing an internal security error. 2. Wait at least 500 milliseconds and resend the request. |
| USG_IIOP_OBJECT_NOT_EXIST |
1. Your application may be experiencing an internal security error. 2. Wait at least 500 milliseconds and resend the request. |
| USG_IIOP_TRANSIENT_EXCEPTION |
1. Your application may be experiencing an internal security error. 2. Wait at least 500 milliseconds and resend the request. |
| USG_CONVERSATION_ID_REQUIRED | Verify that eb:ConversationId element is in the SOAP header.
|
| USG_INVALID_ACTION | Verify the format of your SOAP envelope.
|
| USG_INVALID_EBXML | Verify required ebXML element or attribute is valid.
|
| INVALID_VERSION |
1. Verify the version number for the specified service action code. 2. Check documentation for the API to ensure you are specifying the correct version. |
| MISSING_VERSION |
1. Include a valid version number. 2. Check documentation for the API to ensure you are specifying the correct version. |
| USG_SERVICE_VERSION_DEPRECATED |
1. The version number for the specified service and given user is deprecated. 2. Contact your Sabre account manager. |
| USG_MOM_SERVICE_PROVIDER_INFRASTRUCTURE_ERROR |
1. An internal error prevented the request to be processed. 2. Wait at least 500 milliseconds and resend the request. 3. Contact Sabre support if the error persists. |
Error Code and Descriptions
| Error Code | Description |
|---|---|
| 450 | Please Contact Help Desk if issue persists |
| 321 | Chain code is missing |
| 497 | Authorization error |
| 450 | Unable to process |
| 321 | Recreation code is missing |
| 321 | Attraction category code is missing |
| 321 | The value must contain PhysicalLocation for attribute ContactProfileType |
| 321 | Contact addresses missing |
| 321 | AddressLine should be repeated for minimum of one occurrence |
| 298 | City in address is required |
| 321 | Country name is missing |
| 321 | Service code is missing |
| 321 | Amenity code is missing |
| 321 | RoomTypeCode is missing |
| 321 | MeetingRoomType code is missing |
| 321 | Hotel code is missing |
| 321 | Hotel city code is missing |
| 321 | Currency code is invalid or missing |
| 321 | Action code is missing |
| 321 | HotelInfo is missing |
| 321 | Hotel status code is missing |
| 435 | Property name required |
| 321 | Index point code is missing from RelativePosition |
| 407 | Relative Position name should be less than or equal to 3 characters for IndexPointCode 6 |
| 321 | Transportation code is missing from Transportation |
| 321 | SegmentCategory code is missing from CategoryCodes |
| 321 | Owning property group is missing |
| 407 | Owning property group length should be less than or equal to 20 characters |
| 321 | Owning property group name is missing |
| 321 | Fee policy code is missing |
| 321 | Fee policy tax policy code is missing |
| 321 | Commission policy code is missing |
| 321 | Commission policy tax code is missing |
| 321 | Pets policy code is missing |
| 450 | Unable to create - ( hotel code ) |
| 450 | Duplicate property - ( hotel code ) |
| 450 | Property not present for - ( hotel code ) |
| 450 | Property still in staged status wait until it moves to next status |