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Get Ticket Doc Details

3.28.3
Air
Ticketing
SOAP API
Airline Carrier

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The Get Ticket Doc Details (TicketingDocumentServicesRQ) web service exposes four different functions related to ticketing documents (tickets, EMDs, etc.).

Target Audience
Airline Carrier
API Version
3.28.3
Authentication
Session Token
Service Action Code
TicketingDocumentServicesRQ
  • It allows retrieving details about specific ticketing documents when given one or more document numbers.
  • It allows searching for documents by the following search criteria: PNR locator, customer name, frequent flyer number, document issuance date. Search by PNR locator allows retrieving a list of all documents present in a PNR.
  • It also allows updating coupon status of EMD-S documents (marking them as used).
  • It allows adding, updating and removing remarks on manual documents.

The document retrieval function is currently only supported for:

  • Subscriber (GDS) Electronic Tickets
  • Airline Tickets (VCRs)
  • Airline EMD documents
  • Airline compensation vouchers (VOU)

Either all details or specific sub-elements of the document can be retrieved.

The search function is supported for Airline documents of all types - VCR, EMD, MSR, EXB, etc., however for paper documents (MSR, EXB, etc.) only summary information is available. The search function is not available for Subscriber documents.

The update service coupon and update ticketing document functions are available for Airlines only.

Sample Request
<ns2:GetTicketingDocumentRQ xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC" xmlns="http://services.sabre.com/STL/v01" xmlns:ns3="http://www.sabre.com/ns/Ticketing/EDocStl" xmlns:ns4="http://www.sabre.com/ns/Ticketing/EDoc" Version="3.28.3">
    <STL_Header.RQ/>
    <POS/>
    <ns2:SearchParameters fetchExtendedFields="true" resultType="D">
        <ns2:TicketingProvider>1S</ns2:TicketingProvider>
        <ns2:DocumentNumber>8888888888888</ns2:DocumentNumber>
    </ns2:SearchParameters>
</ns2:GetTicketingDocumentRQ>
Sample Response
<TT:GetTicketingDocumentRS xmlns:TT="http://www.sabre.com/ns/Ticketing/DC" xmlns="http://services.sabre.com/STL/v01" xmlns:STL="http://services.sabre.com/STL/v01" xmlns:str="http://sabre.com/ticketing/xslt/strings" xmlns:utils="java:com.sabre.ticketing.tktdoc.utils.XsltUtils" xmlns:xs="http://www.w3.org/2001/XMLSchema" Version="3.28.3">
    <STL:STL_Header.RS messageID="TKTHLP724-9624-2043514209-1641298779382-100965085-tktdoc" timeStamp="2022-01-04T06:19:39">
        <OrchestrationID seq="1">TKTHLP724-9624-2043514209-1641298779382-100965085-tktdoc</OrchestrationID>
        <DiagnosticData xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">Found</DiagnosticData>
        <STL:Results>
            <Success xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">
                <System>T2</System>
                <Source>DocumentServices</Source>
            </Success>
        </STL:Results>
    </STL:STL_Header.RS>
    <TT:Details>
        <TT:Agent duty="I" sine="A24">
            <ns2:TicketingProvider xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC" checkDigit="6" name="SABRE" number="153">1S</ns2:TicketingProvider>
            <ns2:StationLocation xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">SYD</ns2:StationLocation>
            <ns2:StationNumber xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">02358786</ns2:StationNumber>
            <ns2:WorkLocation xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">LS99</ns2:WorkLocation>
            <ns2:HomeLocation xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">SYD</ns2:HomeLocation>
            <ns2:Lniata xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">CCECD7</ns2:Lniata>
            <ns2:IsoCountryCode xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">AU</ns2:IsoCountryCode>
            <ns2:IataNumber xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">02358786</ns2:IataNumber>
            <ns2:CompanyName xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">AMEXGBT</ns2:CompanyName>
            <TT:ExtendedWorkLocation>LS99</TT:ExtendedWorkLocation>
        </TT:Agent>
        <TT:TransactionInfo actionType="" category="C" code="" sequence="1" type="SALE">
            <ns2:LocalDateTime xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">2021-05-25T04:10:00</ns2:LocalDateTime>
            <ns2:SystemDateTime xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">2021-05-25T04:10:36</ns2:SystemDateTime>
            <ns2:SystemProvider xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">1S</ns2:SystemProvider>
            <ns2:InputEntry xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">CREATED BY 1S</ns2:InputEntry>
        </TT:TransactionInfo>
        <TT:Ticket accountingCode="888" checkDigit="8" formNumber="88" number="8888888888888" numberOfServiceCoupons="1" serialNumber="88888888" service="A" type="TKT">
            <TT:Indicators electronic="true" endorsable="false" exchangeable="false" historical="false" manualAdd="false" manualUpdate="false" netReporting="false" penaltyRestriction="false" presentCreditCard="false" refundCalculation="false" reservarionPurge="false" retransmit="false" reverseVoid="false" selfSale="false"/>
            <TT:Details numberOfBooklets="1" totalActiveEntitlements="1">
                <TT:Reservation>
                    <TT:Sabre createDate="2021-05-25T00:00:00" provider="1S">UQFMBW</TT:Sabre>
                    <ns2:OtherSystem xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">SNX6RO</ns2:OtherSystem>
                </TT:Reservation>
                <ns2:SystemCreateDateTime xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">2021-05-25T04:10:00</ns2:SystemCreateDateTime>
                <ns2:LocalIssueDateTime xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">2021-05-25T00:00:00</ns2:LocalIssueDateTime>
                <ns2:LastUpdate xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">2021-07-09T00:47:00</ns2:LastUpdate>
                <ns2:ValidatingProvider xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC" checkDigit="4" name="QANTAS AIRWAYS " number="081">QF</ns2:ValidatingProvider>
                <ns2:OriginCity xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">SYD</ns2:OriginCity>
                <ns2:DestinationCity xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">MEL</ns2:DestinationCity>
                <ns2:ItineraryType xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">I</ns2:ItineraryType>
                <ns2:SettlementAuthorization xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">C1157NVPMYMJIN</ns2:SettlementAuthorization>
                <ns2:FareCalculationMode xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">0</ns2:FareCalculationMode>
                <ns2:TicketingMode xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">/</ns2:TicketingMode>
                <ns2:PriceCheckDigit xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">0</ns2:PriceCheckDigit>
                <ns2:CouponText xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">FVVV</ns2:CouponText>
                <ns2:CurrentStatus xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">OK</ns2:CurrentStatus>
                <ns2:FareCalculationPricing xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">0</ns2:FareCalculationPricing>
                <TT:MandateInfo type="DataProtectionNotice">
                    <TT:Text language="EN">DATA PROTECTION NOTICE: YOUR PERSONAL DATA WILL BE PROCESSED IN ACCORDANCE WITH THE APPLICABLE CARRIER’S PRIVACY POLICY AND, IF YOUR BOOKING IS MADE VIA A RESERVATION SYSTEM PROVIDER (“GDS”), WITH ITS PRIVACY POLICY. THESE ARE AVAILABLE AT HTTP://WWW.IATATRAVELCENTER.COM/PRIVACY OR FMEL THE CARRIER OR GDS DIRECTLY. YOU SHOULD READ THIS DOCUMENTATION, WHICH APPLIES TO YOUR BOOKING AND SPECIFIES, FOR EXAMPLE, HOW YOUR PERSONAL DATA IS COLLECTED, STORED, USED, DISCLOSED AND TRANSFERRED. (APPLICABLE FOR INTERLINE CARRIAGE)</TT:Text>
                </TT:MandateInfo>
            </TT:Details>
            <TT:Customer>
                <TT:Traveler nameId="1">
                    <ns2:Name xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">TEST/INTOBFEEMFOPCCCA MR</ns2:Name>
                    <ns2:FirstName xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">INTOBFEEMFOPCCCA MR</ns2:FirstName>
                    <ns2:LastName xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">TEST</ns2:LastName>
                    <TT:PassengerType>ADT</TT:PassengerType>
                    <ns2:Contact xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">
                        <ns2:Phone>99999999999</ns2:Phone>
                    </ns2:Contact>
                    <TT:PricedPassengerType>ADT</TT:PricedPassengerType>
                </TT:Traveler>
            </TT:Customer>
            <TT:ServiceCoupon blockSpaceCodeShareIndicator="false" coupon="1" entitlement="1" thirdPartyGroundHandlingIndicator="false">
                <ns2:MarketingProvider xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC" checkDigit="3" name="QANTAS AIRWAYS " number="081">QF</ns2:MarketingProvider>
                <ns2:MarketingFlightNumber xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">443</ns2:MarketingFlightNumber>
                <ns2:ClassOfService xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">E</ns2:ClassOfService>
                <ns2:FareBasis xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">ECS07ORS</ns2:FareBasis>
                <ns2:StartLocation xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">SYD</ns2:StartLocation>
                <ns2:StartDateTime xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">2021-07-02T06:45:00</ns2:StartDateTime>
                <ns2:EndLocation xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">FCO</ns2:EndLocation>
                <ns2:EndDateTime xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">2021-07-02T08:20:00</ns2:EndDateTime>
                <ns2:SettlementAuthorization xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">C1157NVPMYMJIN</ns2:SettlementAuthorization>
                <ns2:BookingStatus xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">OK</ns2:BookingStatus>
                <ns2:CurrentStatus xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">OK</ns2:CurrentStatus>
                <ns2:PreviousStatus xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">OK</ns2:PreviousStatus>
                <ns2:BagAllowance xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">1PC</ns2:BagAllowance>
                <ns2:StopOver xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">O</ns2:StopOver>
                <ns2:CouponUse xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">F</ns2:CouponUse>
                <ns2:Indicators xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC" fareBreak="false" sideTripEnd="false" sideTripStart="false" unchargeableSurface="false" zeroFareAmount="false"/>
                <ns2:StartTimeText xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">645A</ns2:StartTimeText>
            </TT:ServiceCoupon>
            <TT:Amounts>
                <TT:New>
                    <ns2:Base xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">
                        <ns2:Amount currencyCode="AUD" decimalPlace="2">65.00</ns2:Amount>
                        <ns2:Text>65.00</ns2:Text>
                    </ns2:Base>
                    <ns2:Equivalent xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">
                        <ns2:Amount currencyCode="AUD" decimalPlace="0">7671</ns2:Amount>
                        <ns2:Text>7671</ns2:Text>
                        <ns2:CurrencyConversion/>
                    </ns2:Equivalent>
                    <ns2:TotalTax xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">
                        <ns2:Amount currencyCode="AUD" decimalPlace="0">3090</ns2:Amount>
                        <ns2:Text>3090</ns2:Text>
                    </ns2:TotalTax>
                    <TT:Total>
                        <ns2:Amount xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC" currencyCode="AUD" decimalPlace="0">10761</ns2:Amount>
                        <ns2:Text xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">10761</ns2:Text>
                    </TT:Total>
                    <ns2:Tax xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC" code="YR" exempt="false" sequence="1">
                        <ns2:Amount currencyCode="AUD" decimalPlace="0">472</ns2:Amount>
                        <ns2:Text>472</ns2:Text>
                    </ns2:Tax>
                    <ns2:Tax xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC" code="LG" exempt="false" sequence="2">
                        <ns2:Amount currencyCode="AUD" decimalPlace="0">529</ns2:Amount>
                        <ns2:Text>529</ns2:Text>
                    </ns2:Tax>
                    <ns2:Tax xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC" code="XT" exempt="false" sequence="3">
                        <ns2:Amount currencyCode="AUD" decimalPlace="0">2089</ns2:Amount>
                        <ns2:Text>2089</ns2:Text>
                    </ns2:Tax>
                </TT:New>
                <TT:Other>
                    <ns2:Commission xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">
                        <ns2:Amount currencyCode="AUD" decimalPlace="0">0</ns2:Amount>
                        <ns2:PercentageRate>0.0</ns2:PercentageRate>
                    </ns2:Commission>
                    <ns2:NUC xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">
                        <ns2:Amount currencyCode="NUC" decimalPlace="2">76.87</ns2:Amount>
                        <ns2:RateOfExchange decimalPlace="6">0.845527</ns2:RateOfExchange>
                    </ns2:NUC>
                </TT:Other>
            </TT:Amounts>
            <TT:Taxes>
                <TT:New>
                    <TT:Tax code="YR" exempt="false" sequence="1" status="N">
                        <ns2:Amount xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC" currencyCode="AUD" decimalPlace="0">472</ns2:Amount>
                        <ns2:Text xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">472</ns2:Text>
                    </TT:Tax>
                    <TT:Tax code="LG" exempt="false" sequence="2" status="N">
                        <ns2:Amount xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC" currencyCode="AUD" decimalPlace="0">529</ns2:Amount>
                        <ns2:Text xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">529</ns2:Text>
                    </TT:Tax>
                    <TT:Tax code="RF" exempt="false" sequence="3" status="N">
                        <ns2:Amount xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC" currencyCode="AUD" decimalPlace="0">116</ns2:Amount>
                        <ns2:Text xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">116</ns2:Text>
                    </TT:Tax>
                    <TT:Tax code="RS" exempt="false" sequence="4" status="N">
                        <ns2:Amount xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC" currencyCode="AUD" decimalPlace="0">1973</ns2:Amount>
                        <ns2:Text xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">1973</ns2:Text>
                    </TT:Tax>
                </TT:New>
            </TT:Taxes>
            <TT:Remark>
                <TT:Endorsements sequence="1" type="">VALID ON QF ONLY</TT:Endorsements>
                <ns2:Payment xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC" sequence="1">MISC                        INV</ns2:Payment>
            </TT:Remark>
            <TT:AffiliatedAgent>
                <TT:Booking>
                    <ns2:WorkLocation xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">2408I</ns2:WorkLocation>
                </TT:Booking>
            </TT:AffiliatedAgent>
            <ns2:FareCalculation xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">
                <ns2:New>SYD QF MEL76.87NUC76.87END ROE0.845527</ns2:New>
            </ns2:FareCalculation>
            <TT:Payment paymentConfirmation="false" sequence="1" type="MS">
                <TT:Total>
                    <TT:Amount currencyCode="AUD" decimalPlace="0">10761</TT:Amount>
                    <ns2:ApplyCreditInd xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">false</ns2:ApplyCreditInd>
                </TT:Total>
                <ns2:Remarks xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">MISC INV</ns2:Remarks>
                <TT:Miscellaneous MiscIndicator="true"/>
            </TT:Payment>
            <TT:History code="OC" number="9" sequence="1">
                <TT:Agent duty="I" sine="ZSU">
                    <ns2:TicketingProvider xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">QF</ns2:TicketingProvider>
                    <ns2:HomeLocation xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">1S</ns2:HomeLocation>
                </TT:Agent>
                <TT:TransactionInfo>
                    <ns2:LocalDateTime xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">2021-05-25T04:10:00</ns2:LocalDateTime>
                    <ns2:SystemDateTime xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">2021-05-25T04:10:00</ns2:SystemDateTime>
                    <ns2:SystemProvider xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">1S</ns2:SystemProvider>
                    <ns2:InputMessage xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">CREATED BY 1S</ns2:InputMessage>
                </TT:TransactionInfo>
                <ns2:Details xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC">
                    <ns2:SupportingDocument>1154842759300</ns2:SupportingDocument>
                    <ns2:OldReservation>UQFMBW</ns2:OldReservation>
                    <ns2:AffectedCoupons>01</ns2:AffectedCoupons>
                </ns2:Details>
                <ns2:ServiceCouponHistory xmlns:ns2="http://www.sabre.com/ns/Ticketing/DC" coupon="1" sequence="1">
                    <ns2:CurrentStatus>OK</ns2:CurrentStatus>
                </ns2:ServiceCouponHistory>
            </TT:History>
        </TT:Ticket>
    </TT:Details>
</TT:GetTicketingDocumentRS>