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Create Profile Objects AS

6.86.0
Air
Profiles
SOAP API
Airline Carrier

Default Errors for SOAP APIs

Default Errors for SOAP APIs

Text Resolution
USG_AUTHENTICATION_FAILED Verify that your token credentials were set-up properly. Verify your session token is valid.
    USG_AUTHENTICATION_NOT_ALLOWED Verify your token credentials are as a binary security token rather than in the request.
      USG_INVALID_SECURITY_TOKEN Verify your token credentials.
        USG_PASSWORD_NOTFOUND Verify the password for your token credentials.
          USG_PASSWORD_CHANGE_REQUIRED Reset your password using the CREATE agent.
            USG_AUTHORIZATION_FAILED Verify that your token credentials allow you to call this API. Contact your Sabre account manager to verify access.
              USG_CONNECTOR_IS_BUSY

              1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API.

                2. Wait at least 500 milliseconds and resend the request.

                  USG_IS_BUSY

                  1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API.

                  2. Wait at least 500 milliseconds and resend the request.

                    USG_SECURITY_ICE_ERROR

                    1. An internal error prevented the request from being processed.

                    2. Wait at least 500 milliseconds and resend the request.

                    3. Contact Sabre Support if the error persists.

                      USG_INVALID_SESSION Do not attempt simultaneous usage of the same session token/session. Get a new token.
                        USG_RESOURCE_UNAVAILABLE

                        1. You have exceeded the maximum number of sessions.

                        2. Terminate unused active session tokens, wait at least 500 milliseconds and resend the request.

                          USG_RESOURCE_BLOCKED

                          1. Session creation blocked for the given user.

                          2. Contact Sabre.

                            USG_SERVICE_IS_BUSY

                            1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API.

                            2. Wait at least 500 milliseconds and resend the request.

                              USG_SERVICE_PROVIDER_ERROR Wait at least 500 milliseconds and resend the request.
                                USG_NO_RESPONSE_FROM_JMSRECEIVER_IN_TIME Wait at least 500 milliseconds and resend the request.
                                  SC_SERVICE_UNAVAILABLE Wait at least 500 milliseconds and resend the request.
                                    USG_COULD_NOT_COMPLETE_REQUEST

                                    1. Your application may be experiencing an internal security error.

                                    2. Wait at least 500 milliseconds and resend the request.

                                      USG_IIOP_OBJECT_NOT_EXIST

                                      1. Your application may be experiencing an internal security error.

                                      2. Wait at least 500 milliseconds and resend the request.

                                        USG_IIOP_TRANSIENT_EXCEPTION

                                        1. Your application may be experiencing an internal security error.

                                        2. Wait at least 500 milliseconds and resend the request.

                                          USG_CONVERSATION_ID_REQUIRED Verify that eb:ConversationId element is in the SOAP header.
                                            USG_INVALID_ACTION Verify the format of your SOAP envelope.
                                              USG_INVALID_EBXML Verify required ebXML element or attribute is valid.
                                                INVALID_VERSION

                                                1. Verify the version number for the specified service action code.

                                                2. Check documentation for the API to ensure you are specifying the correct version.

                                                  MISSING_VERSION

                                                  1. Include a valid version number.

                                                  2. Check documentation for the API to ensure you are specifying the correct version.

                                                    USG_SERVICE_VERSION_DEPRECATED

                                                    1. The version number for the specified service and given user is deprecated.

                                                    2. Contact your Sabre account manager.

                                                      USG_MOM_SERVICE_PROVIDER_INFRASTRUCTURE_ERROR

                                                      1. An internal error prevented the request to be processed.

                                                      2. Wait at least 500 milliseconds and resend the request.

                                                      3. Contact Sabre support if the error persists.

                                                       

                                                      Error Code and Descriptions

                                                      Error Code Description
                                                      450 Please Contact Help Desk if issue persists
                                                      321 Chain code is missing
                                                      497 Authorization error
                                                      450 Unable to process
                                                      321 Recreation code is missing
                                                      321 Attraction category code is missing
                                                      321 The value must contain PhysicalLocation for attribute ContactProfileType
                                                      321 Contact addresses missing
                                                      321 AddressLine should be repeated for minimum of one occurrence
                                                      298 City in address is required
                                                      321 Country name is missing
                                                      321 Service code is missing
                                                      321 Amenity code is missing
                                                      321 RoomTypeCode is missing
                                                      321 MeetingRoomType code is missing
                                                      321 Hotel code is missing
                                                      321 Hotel city code is missing
                                                      321 Currency code is invalid or missing
                                                      321 Action code is missing
                                                      321 HotelInfo is missing
                                                      321 Hotel status code is missing
                                                      435 Property name required
                                                      321 Index point code is missing from RelativePosition
                                                      407 Relative Position name should be less than or equal to 3 characters for IndexPointCode 6
                                                      321 Transportation code is missing from Transportation
                                                      321 SegmentCategory code is missing from CategoryCodes
                                                      321 Owning property group is missing
                                                      407 Owning property group length should be less than or equal to 20 characters
                                                      321 Owning property group name is missing
                                                      321 Fee policy code is missing
                                                      321 Fee policy tax policy code is missing
                                                      321 Commission policy code is missing
                                                      321 Commission policy tax code is missing
                                                      321 Pets policy code is missing
                                                      450 Unable to create - ( hotel code )
                                                      450 Duplicate property - ( hotel code )
                                                      450 Property not present for - ( hotel code )
                                                      450 Property still in staged status wait until it moves to next status
                                                      Code Error Cause Resolution
                                                      500 Security token error: Resource is not found The set of credentials (EPR) used to create the Order is configured to consume internal sessions from a TAM Profile other than it's own PCC -and the EPR doesn't contain the necessary security to do so-. Validate that this is the actual desired provisioning setting (consume sessions from a different PCC); if it is, validate if the EPR contains the SUBACC keyword (required to consume sessions from a PCC different from it's own).
                                                      020001 No offer available: Offer not found: XXXXXXXXXXXXXXXXXX The offer Id used in the request has expired. Generate a new offer and retry your request.
                                                      050002 /
                                                      050007
                                                      Error while invoking external client: [I/O error: Read timed out; nested exception is java.net.SocketTimeoutException: Read timed out] Temporary internal processing error.

                                                      1. Retry your request.

                                                      2. Contact Sabre support if the error persists.

                                                      050002 /
                                                      050007
                                                      External service returned error in orderViewRS (code: [325] message: [Error in XX's response.]). Temporary processing error (XX is the supplier's code).

                                                      1. Retry your request.

                                                      2. Contact Sabre support if the error persists.

                                                      050002 /
                                                      050007
                                                      External service returned error in orderViewRS (code: [325] message: [Invalid or expired Offer XXXXXXXXXXX-XXX-XXXX-XXXX-X]). The offer Id used in the request has expired. Generate a new offer and retry your request.
                                                      050005 Response message fault: [Message OrderCreateRQ not implemented for _null_] The selected offer is not NDC sourced, the current release of this Offers/Orders solution does not support the creation of an Order that is not NDC sourced.

                                                      1. Validate the source of selected offer, if it is ATPCO or LCC you need to select a different one (NDC sourced) and try again.

                                                      2. As per the current release, in order to book an ATPCO or LCC offer you need to do so by using the traditional API stack (eg.Create Passenger Name Record SOAP | REST) API).

                                                      3. If you have selected an NDC sourced offer, retry your request and contact Sabre support if the error persists.

                                                      060016 External service call exception: [Profile not found.] This error is returned when the data in the offer contains a codeshare flight. At least one flight segment in the selected offer that has a carrier code not listed on the NDC Airline Profile table, hence the message “Profile not found”. Select a different offer and retry your request.
                                                      500700 ET PROCESSING ERROR NEED ADDRESS - USE W- The PCC used to create the Order requires the agency's address to be present in the reservation (TJR setting). The first release of the Sabre /orders/create API does not support the agency's address field in the request.

                                                      1. If representatives from your organization have access to perform PCC/TJR updates, contact them to discuss this change (W/KPAD‡OFF).

                                                      2. If your organization does not have access to perform PCC/TJR updates, contact your Sabre account team.

                                                      3. Alternatively you can use a different PCC where this setting is not mandatory.

                                                      500700 ET PROCESSING ERROR NEED 5/ The PCC used to create the Order requires the client's address to be present in the reservation (TJR setting). The first release of the Sabre /orders/create API does not support the client's address field in the request.

                                                      1. If representatives from your organization have access to perform PCC/TJR updates, contact them to discuss this change (W/KRAD‡OFF).

                                                      2. If your organization does not have access to perform PCC/TJR updates, contact your Sabre account team.

                                                      3. Alternatively you can use a different PCC where this setting is not mandatory.

                                                      500700 ET PROCESSING ERROR NEED * IN NAME FIELD The PCC used to create the Order requires an * followed by at least one letter or number on the passenger's name field to be present in the reservation (TJR setting). The first release of the Sabre /orders/create API does not support this field in the request.

                                                      1. If representatives from your organization have access to perform PCC/TJR updates, contact them to discuss this change (W/KAST‡OFF).

                                                      2. If your organization does not have access to perform PCC/TJR updates, contact your Sabre account team.

                                                      3. Alternatively you can use a different PCC where this setting is not mandatory.