Most common errors in REST API:
| HTTP Status Code | Message | Text | Resolution |
|---|---|---|---|
| 400 | Bad Request | Invalid format for request |
1. Verify that your request includes valid parameters or values. 2. Verify that the grant_type in the request payload. |
| 400 | ERR.2SG.CLIENT.INVALID_REQUEST | Verify that your request includes valid parameters or values. Check API documentation. | |
| 401 | Unauthorized | Not authorized to make this request. Check access level and refer to API documentation for access information. | Verify your token credentials. |
| 401 | Unauthorized | invalid_client |
1. Verify your token credentials. 2. Verify TAM Pool details. The error may occur when TAM Pool is exhausted. |
| 401 | Unauthorized | Credentials are missing or the syntax is not correct | Verify that your base64-encoded token credentials were constructed properly. |
| 401 | Unauthorized | Wrong clientID or clientSecret | Verify password for the client ID. |
| 401 | Unauthorized | ERR.2SG.SEC.MISSING_CREDENTIALS | Verify whether you use the correct data type. |
| 401 | Unauthorized | ERR.2SG.SEC.INVALID_CREDENTIALS | Verify your token credentials. |
| 403 | Forbidden | Request is for a resource that is forbidden |
1. Verify that your token credentials allow authorization to call this API. 2. Contact your Sabre account manager to verify access. |
| 403 | ERR.2SG.SEC.NOT_AUTHORIZED |
1. Verify that your token credentials allow authorization to call this API. 2. Contact your Sabre account manager to verify access. |
|
| 403 | ERR.2SG.CLIENT.SERVICE_UNKNOWN |
1. Verify whether the URL is valid. 2. Verify whether your request includes the required segments such as version number. Check API documentation. |
|
| 404 | Not Found | Response does not contain any data |
1. No data found to fulfill the request. You might consider using fewer parameters/filters. 2. URL includes missing segments such as version number. Check API documentation. 3. Verify whether the URL is valid. |
| 405 | Method Not Allowed | Method is not valid or authorized for this endpoint. Check API documentation. | |
| 406 | Not Acceptable | Requested resource is only capable of generating content not acceptable according to the Accept headers sent in the request. | |
| 413 | ERR.2SG.CLIENT.INVALID_REQUEST |
1. Request URL is too long. 2. Reduce the number of request parameters in the URL. Separate parameters into multiple requests. |
|
| 413 | FULL head |
1. Request URL is too long. 2. Reduce the number of request parameters in the URL. Separate parameters into multiple requests. |
|
| 429 | too many requests | temporarily_unavailable |
1. Internal limit has been exceeded. 2. Wait at least 500 milliseconds and resend the request. |
| 429 | Throttled | Active token count is exceeded |
1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API. 2. Wait at least 500 milliseconds and resend the request. |
| 429 | ERR.2SG.GATEWAY.REQUEST_THROTTLED |
1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API. 2. Wait at least 500 milliseconds and resend the request. |
|
| 500 | Server Error |
1. API encountered an unexpected condition that prevented it from fulfilling the client's request. 2. Wait at least 500 milliseconds and resend the request. |
|
| 500 | ERR.2SG.SEC.INTERNAL_PROCESSING_ERROR |
1. API encountered an unexpected condition that prevented it from fulfilling the client's request. 2. Wait at least 500 milliseconds and resend the request. |
|
| 500 | ERR.2SG.GATEWAY.TIMEOUT | Wait at least 500 milliseconds and resend the request. | |
| 500 | ERR.2SG.GATEWAY.INTERNAL_PROCESSING_ERROR | Wait at least 500 milliseconds and resend the request. | |
| 500 | ERR.2SG.GATEWAY.INVALID_PROVIDER_RESPONSE |
1. The server cannot understand the response of the service because of bad format or failure to comply with protocol. Contact the Sabre support desk. 2. Wait at least 500 milliseconds and resend the request. |
|
| 500 | ERR.2SG.GATEWAY.PROVIDER_CONNECTION_ERROR |
1. Your request encountered a transport error. 2. Wait at least 500 milliseconds and resend the request. |
|
| 500 | Connection error | ERR.2SG.PROVIDER_CONNECTION_ERROR |
1. Your request encountered a transport error. 2. Wait at least 500 milliseconds and resend the request. |
| 503 | Service Unavailable | Server is currently unavailable. Please try again later and report if the problem persists. | Wait at least 500 milliseconds and resend the request. |
| 504 | Gateway Timeout | Server timed out trying to fulfill the request. Please try again later and report if the problem persists. | Wait at least 500 milliseconds and resend the request. |
Booking Management API Common Errors
For a full list of possible errors returned by the Booking Management API, refer to the individual Error List sections for each method under the Help tab:
| Method | Error List |
|---|---|
| Get Booking | Get Booking - Error List |
| Create Booking | Create Booking - Error List |
| Cancel Booking | Cancel Booking - Error List |
| Modify Booking | Modify Booking - Error List |
| Void Flight Tickets | Void Flight Tickets - Error List |
| Check Flight Tickets | Check Flight Tickets - Error List |
| Refund Flight Tickets | Refund Flight Tickets - Error List |