Content Services for Rail - Seatmaps

Most common errors in REST API:

HTTP Status Code	Message	Text	Resolution
400	Bad Request	Invalid format for request	1. Verify that your request includes valid parameters or values. 2. Verify that the grant_type in the request payload.
400		ERR.2SG.CLIENT.INVALID_REQUEST	Verify that your request includes valid parameters or values. Check API documentation.
401	Unauthorized	Not authorized to make this request. Check access level and refer to API documentation for access information.	Verify your token credentials.
401	Unauthorized	invalid_client	1. Verify your token credentials. 2. Verify TAM Pool details. The error may occur when TAM Pool is exhausted.
401	Unauthorized	Credentials are missing or the syntax is not correct	Verify that your base64-encoded token credentials were constructed properly.
401	Unauthorized	Wrong clientID or clientSecret	Verify password for the client ID.
401	Unauthorized	ERR.2SG.SEC.MISSING_CREDENTIALS	Verify whether you use the correct data type.
401	Unauthorized	ERR.2SG.SEC.INVALID_CREDENTIALS	Verify your token credentials.
403	Forbidden	Request is for a resource that is forbidden	1. Verify that your token credentials allow authorization to call this API. 2. Contact your Sabre account manager to verify access.
403		ERR.2SG.SEC.NOT_AUTHORIZED	1. Verify that your token credentials allow authorization to call this API. 2. Contact your Sabre account manager to verify access.
403		ERR.2SG.CLIENT.SERVICE_UNKNOWN	1. Verify whether the URL is valid. 2. Verify whether your request includes the required segments such as version number. Check API documentation.
404	Not Found	Response does not contain any data	1. No data found to fulfill the request. You might consider using fewer parameters/filters. 2. URL includes missing segments such as version number. Check API documentation. 3. Verify whether the URL is valid.
405	Method Not Allowed		Method is not valid or authorized for this endpoint. Check API documentation.
406	Not Acceptable	Requested resource is only capable of generating content not acceptable according to the Accept headers sent in the request.
413		ERR.2SG.CLIENT.INVALID_REQUEST	1. Request URL is too long. 2. Reduce the number of request parameters in the URL. Separate parameters into multiple requests.
413	FULL head		1. Request URL is too long. 2. Reduce the number of request parameters in the URL. Separate parameters into multiple requests.
429	too many requests	temporarily_unavailable	1. Internal limit has been exceeded. 2. Wait at least 500 milliseconds and resend the request.
429	Throttled	Active token count is exceeded	1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API. 2. Wait at least 500 milliseconds and resend the request.
429		ERR.2SG.GATEWAY.REQUEST_THROTTLED	1. Maximum number of concurrent requests for the API has been exceeded. Contact your Sabre account manager to determine or increase your allocated concurrent request limit for this API. 2. Wait at least 500 milliseconds and resend the request.
500	Server Error		1. API encountered an unexpected condition that prevented it from fulfilling the client's request. 2. Wait at least 500 milliseconds and resend the request.
500		ERR.2SG.SEC.INTERNAL_PROCESSING_ERROR	1. API encountered an unexpected condition that prevented it from fulfilling the client's request. 2. Wait at least 500 milliseconds and resend the request.
500		ERR.2SG.GATEWAY.TIMEOUT	Wait at least 500 milliseconds and resend the request.
500		ERR.2SG.GATEWAY.INTERNAL_PROCESSING_ERROR	Wait at least 500 milliseconds and resend the request.
500		ERR.2SG.GATEWAY.INVALID_PROVIDER_RESPONSE	1. The server cannot understand the response of the service because of bad format or failure to comply with protocol. Contact the Sabre support desk. 2. Wait at least 500 milliseconds and resend the request.
500		ERR.2SG.GATEWAY.PROVIDER_CONNECTION_ERROR	1. Your request encountered a transport error. 2. Wait at least 500 milliseconds and resend the request.
500	Connection error	ERR.2SG.PROVIDER_CONNECTION_ERROR	1. Your request encountered a transport error. 2. Wait at least 500 milliseconds and resend the request.
503	Service Unavailable	Server is currently unavailable. Please try again later and report if the problem persists.	Wait at least 500 milliseconds and resend the request.
504	Gateway Timeout	Server timed out trying to fulfill the request. Please try again later and report if the problem persists.	Wait at least 500 milliseconds and resend the request.

Code	Error	Cause	Resolution
14	Airline code and/or flight number invalid	Airline code and/or flight number invalid.	Validate the values entered in the request.
32	PRS NOT ALLOWED THIS INVENTORY	Selected RBD (class of service) does not allow seat selection prior to check-in (PRS - Pre-reserved seat) for the selected route. As an example, most "Basic Economy" fares do not allow seat selection prior to check-in.	Validate the specific airline rules associated with the selected class of service.
102 / 308	UNABLE TO DISPLAY	1. One or more values were not entered correctly in the request.. Eg. flight number does not correspond to marketing airline or class of service (RBD) does not exist for requested flight. 2. Seat selection is not yet available (eg. airline only allows seat display/selection 3 months prior to departure).	1. Validate the values entered in the request. 2. Validate advance seat selection rules for the specific airline.
111	INVALID FLIGHT DATE	Flight does not operate in the requested date or request is for a past date.	Validate the values entered in the request.
112	INVALID FLIGHT NUMBER	Flight number is not valid for the requested airline.	Validate the values entered in the request.
134	PRS NOT ALLOWED THIS CLASS OR ZONE	Selected RBD (class of service) does not allow seat selection prior to check-in (PRS - Pre-reserved seat) for the selected route.	Validate the specific airline rules associated with the selected class of service.
135	FLIGHT OPERATED BY ANOTHER CARRIER	The specified flight is a code share flight where the operating airline does not cascade seat map information to the marketing carrier.	No corrective action, seat map cannot be displayed.
180	Terminal identification invalid - POS.PCC does not match client credentials	You do not have viewership access over the PCC defined in POS.	1. Validate the values entered in the POS field. 2. Verify the viewership level you have over the POS PCC.
312	Required data missing: airline flight number	Flight number is required in the request.	Validate the elements entered in the request.
326	UNDER AIRPORT CONTROL	You attempted to display the seat map but the airline has restricted access to only allow seat modification to the airline's airport personnel. Time frame may vary from 24hrs to 72hrs depending on the airline's internal process.	1. No corrective action, seat map cannot be displayed. 2. If timeframe before departure is longer than 72hrs, please contact Sabre support for assistance.
450	Unable to retrieve the requested seatmap	1. Selected RBD (class of service) does not exist for requested flight. 2. Selected RBD (class of service) does not allow seat selection prior to check-in. 3. The specified flight is a code share flight where the operating airline does not cascade seat map information to the marketing carrier.	1. Validate the values entered in the request. 2. Validate airline restrictions associated with the specific RBD (class of service). 3. No corrective action, seat map cannot be displayed.
700001	Internal service error	1. One or more values were not entered correctly. Eg. <DepartureDate> contains an invalid date or has been added in an invalid format. 2. Internal processing error.	1. Validate the values (and value formats) entered in the request. 2. Contact Sabre support if the error persists.
700101	Incomplete request - FareAvailQualifiers.TravellerID is required	TravellerID is required in the request when specifying frequent flyer information.	Validate the elements entered in the request.
700101	Incomplete request - GivenName and surname are both required	GivenName & Surname are required in the request when specifying frequent flyer information.	Validate the elements entered in the request.
700101	Incomplete request - POS element is required	POS element is required in the request.	Validate the elements entered in the request.
700105	XML marshall/unmarshall error occurred	One or more values were not entered correctly.	Validate the values entered in the request.
700201	Invalid PRS response	1. One or more values were not entered correctly. 2. The marketing airline does not participate in interactive seat maps.	1. Validate the values entered in the request. 2. No corrective action, the seat map cannot be displayed.
700202	Timeout exception occurred - PRS	This happens when attempting to connect to the airlines' Pre Reserved seat inventory and the request is taking too long (and times-out). This occurs sporadically in Sabre's certification (CERT) environment.	1. Retry your request. 2. Contact Sabre support if the error persists.