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Content Services for Rail - Refund Estimate

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What is it?

This method is used to return refund estimation information with an assigned refund contract ID.

Why use it?

Use this method to estimate the total amount of a refund.

How it works

  1. Send a request to the Rail vendor system to get a refund contract by a list of refundOptionId elements and refundCriteria in the payload. Note: Requests can be sent at any time to get new refund contracts. In the Rail system, each refund contract expires after 15 minutes.
  2. All refund contract options are returned in a structured format, including the following information:

    • transactionContractId
    • transactionContractStatus
    • charges
    • refundedTicketsBalance
    • paymentBalances


    • An ESTIMATED transactionContractStatus means that the refund contract can be confirmed.
    • transactionContractId is a field used in the refund confirmation process.
    • charges contains a fee charge representing the cost of this refund operation.
    • refundedTicketsBalance contains a price element that represents the value of all refunded tickets.
    • paymentBalance includes information about the transaction type and amount.
      • transactionType can have one of two states CREDIT or DEBIT.
        • CREDIT includes the money to be returned to the customer.
        • The amount displayed in DEBIT is the additional amount the customer must pay.
      • amount displays total amount of the refund for credit or debit.

Caution: Consuming this API and its content requires special permission. Before requesting access, please make sure you have all the necessary agreements in place with the rail vendor(s) you would like to sell using Content Services for Rail. For more information on accessing Sabre Rail content and rail supplier contacts, please visit the respective product page on Sabre Central.

Vendor Code Payment via API Notes
SNCF 2C No “On account” only. Direct settlement with agency. No individual or corporate credit cards.
Amtrak 2V Yes Access to this inventory will only be granted upon Amtrak's approval. Any new POS will be vetted and certified by Amtrak.

How to use


POST /v2/rail/orders/{marketingCarrierCode}/{orderId}/refundContracts


Provide a list of refundOptionId elements selected from the order read response, the marketingCarrierCode, and a properly filled out refundCriteria in the payload.
Important! All refundOptionId elements must come from the same CompatibleRefundOption element in the order read response. The refundCriteria can contain refund reason.


Returns a full, new refundContract with all details used in the refund confirmation process.