What is it?
This method allows agents to modify traveler and contact info for a given order.
Modify refers to an action taken before ticketing, and does not generate any fees related to the modification of the reservation.
Modify is only possible if the Rail vendor's business rules enable it. Usually, there are some constraints assigned. For example, the Rail vendor does not allow to modify data for passengers whose card was applied.
Why use it?
Use this method to modify an order’s traveler and contact data. Most commonly, this method is used to rectify a mistake made while booking.
How it works
Send a request to the Rail vendor system with with an order locator and the following criteria:
- Code of the marketing carrier responsible for the order to be modified (
{marketingCarrierCode}in URL) - Passenger data:
- ID
- First name
- Last name
- Phone
- Date of birth
- Agency contact info:
- ID
- Phone
In order for the modify operation to success, tickets must not have been issued yet. Upon success, traveler data/contact information will be changed in the order.
Note: This is a separate process for the Content Services for Rail API. The Sabre PNR data will remain unchanged.
Caution: Consuming this API and its content requires special permission. Before requesting access please make sure you have all the necessary agreements in place with the rail vendor(s) you would like to sell using Content Services for Rail. For more information on accessing Sabre Rail content and rail supplier contacts please visit the respective product page on Sabre Central.
| Vendor | Code | Payment via API | Notes |
|---|---|---|---|
| SNCF | 2C | No | “On account” only. Direct settlement with agency. No individual or corporate credit cards. |
How to use
Method
PATCH /v2/rail/orders/{marketingCarrierCode}/{orderId}
Request
Provide a list of new contact info data and/or new agency contact items associated with that order.
Response
No data is returned upon success. To review the current status of the order, refer to the POST v2/rail/orders/{marketingCarrierCode}/{orderID} method.
Additional comments
- You can modify the entire order at once.
- For a PAO order, if there is more than one order item (round trips, different fares, etc) separate order items cannot be modified. For consistency, each passenger and contact info element are modified.
- If there is more than one contact info in the PNR (from an external source), separate modification is allowed.
- If there is more than one contact info and they are modified with the same values (duplicates), the contact info will be merged into one.
- PNR Synchronization will work the same as Sabre Rail 1.0
- In the first version, rail cards cannot be changed, as they work differently for different inventories (Eurostar, RR, Thalys). In this instance, this information is added upon confirmation from SNCF that the change is stable.