What is it?
The Stateless Fulfillment service can be used for:
- adding ancillaries and / or seats in the request
- fulfilling VCR's (air tickets)
- fulfilling/exchanging EMD's (ancillary tickets)
- refunding EMD's (ancillary tickets)
Items can be fulfilled once payment authorization based on passenger and payment details is completed. The service notifies customers about bookings and/or modifications made to a booking. The stateless service generates VCR and EMD's records based on the given payment transaction details, which can later be used for any post booking operations. Additionally, service provides support for post-ticketing fraud check.
Why use it?
Capabilities:
Leveraging the Stateless Fulfillment service is accompanied by the following capabilities listed below.
- Add ancillaries / seats: Fulfillment service will be able to add ancillaries and / or seats to the reservation. There are two options of adding ancillaries / seats: with full payload mode (requires all details to be able to add AE item and then fulfill it) or internal offer ID (provided by ancillaries/shop or seats/shop services).
- Issue VCRs: Fulfillment service will issue VCR document(s) for all existing air segments in the PNR. API user has to provide following information in the request: PNR locator, pseudo city data, payment authorization details, passenger breakdown.
- Issue EMDs: Fulfillment service will issue EMD document(s) for either all existing AE items or only these which are specified in the request and are already in the PNR.
- Exchange EMDs: Fulfillment service will exchange existing EMD document(s) for all existing AE items or only these which are requested by user and are already in the PNR. Additionally service has a capability to re-associate AE item to the correct EMD (if needed also EMD to EMD exchange will be processed)
- Refund EMDs: Fulfillment service will refund existing EMD document(s) which are requested by user and are already in the PNR. EMD(s) can be refunded to original form of payment or to Voucher.
- Post-ticketing Fraud Check: Fulfillment service provides capability od post-ticketing Fraud Check.
How it works
Add ancillaries / seats items
The Stateless Fulfillment service allows user to add ancillary and/or seats in two possible ways:
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providing full information about ancillary / seats in payload (including AE item data, price, etc)
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using internal offer ID which is returned by ancillaries/shop or seats/shop services
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The user creates a request providing information about the PNR locator, PCC/OAC data, payment authorization etc. Please visit the reference documentation section for details regarding the contract.
Issue VCR
Based on the air items and price quotes which are already in the reservation, service will issue air ticket (VCR). It is required to provide information on the PNR locator, Office Accounting Code and Payment Authorization details.
- The user creates a request providing information about the PNR locator, PCC/OAC data, payment authorization etc. Please visit the reference documentation section for details regarding the contract.
Issue EMD
Based on the ancillary items which are already in the reservation, service will issue EMD documents. As for VCR issuance, it is required to provide information on PNR locator, OAC data, Payment Authorization. Additionally, there is also a capability to select ancillaries which are already in the reservation to be fulfilled.
- The user creates a request providing information about the PNR locator, PCC/OAC data, payment authorization etc. Please visit the reference documentation section for details regarding the contract.
Exchange EMD
Based on the ancillary items which are already in the reservation, service will exchange EMD documents. It is also required to provide information on PNR locator, OAC data, Payment Authorization. Additionally, there is also a capability to select ancillaries which are already in the reservation to be fulfilled.
- The user creates a request providing information about the PNR locator, PCC/OAC data, payment authorization etc. Please visit the reference documentation section for details regarding the contract.
Refund EMD
Based on the request, service will refund EMD documents. It is also required to provide information on PNR locator, OAC data.
- The user creates a request providing information about the PNR locator, PCC/OAC data. Please visit the reference documentation section for details regarding the contract.
Fraud Check
Service also additionally supports post-ticketing Fraud Check. Fraud check process can be performed for following forms of payment: Credit Card, Travel Bank, Cash. In case of Review result - PNR is put on queue (provided by API user).
- To use Fraud Check functionality, user has to provide Review queue number. Please visit the reference documentation section for details regarding the contract.
How to use
You can download the postman collection with sample usage of Stateless Fulfillment from our collection here. The collection contains details about how to setup and perform operations using stateless services.