Database Response Not Found
Error
<ns2:ExchangeEmdRS xmlns:ns2="http://www.sabre.com/ns/Ticketing/ExchangeRefund/1.0" xmlns="http://www.sabre.com/ns/Ticketing/TTL/1.0" version="1.4.0">
<ns2:Header messageID="TKTHLI702-12185-757463262-1559231385747-115-arex" timeStamp="2019-05-30T10:49:00.000">
<OrchestrationID>TKTHLI702-12185-757463262-1559231385747-115-arex</OrchestrationID>
<Results>
<Error status="NotProcessed" timeStamp="2019-05-30T10:49:47.174" type="Application">
<Source>AREX</Source>
<System>TKT-DS</System>
<SystemSpecificResults>
<ErrorMessage code="49216">Retrieving ticketing document failed, try again</ErrorMessage>
<ShortText>AIRLINE SYSTEM UNABLE TO PROCESS TRANSACTION AT THIS TIME</ShortText>
</SystemSpecificResults>
</Error>
</Results>
</ns2:Header>
<ns2:TransactionInfo reservationAutoEndProcessed="false" reservationAutoRetrieveProcessed="false">
<ns2:Message type="E">AIRLINE SYSTEM UNABLE TO PROCESS TRANSACTION AT THIS TIME</ns2:Message>
</ns2:TransactionInfo>
</ns2:ExchangeEmdRS>
<ns2:Header messageID="TKTHLI702-12185-757463262-1559231385747-115-arex" timeStamp="2019-05-30T10:49:00.000">
<OrchestrationID>TKTHLI702-12185-757463262-1559231385747-115-arex</OrchestrationID>
<Results>
<Error status="NotProcessed" timeStamp="2019-05-30T10:49:47.174" type="Application">
<Source>AREX</Source>
<System>TKT-DS</System>
<SystemSpecificResults>
<ErrorMessage code="49216">Retrieving ticketing document failed, try again</ErrorMessage>
<ShortText>AIRLINE SYSTEM UNABLE TO PROCESS TRANSACTION AT THIS TIME</ShortText>
</SystemSpecificResults>
</Error>
</Results>
</ns2:Header>
<ns2:TransactionInfo reservationAutoEndProcessed="false" reservationAutoRetrieveProcessed="false">
<ns2:Message type="E">AIRLINE SYSTEM UNABLE TO PROCESS TRANSACTION AT THIS TIME</ns2:Message>
</ns2:TransactionInfo>
</ns2:ExchangeEmdRS>
Reason
This is not an error, but a database response. The document requested was not found. You may have entered an invalid PCC and document number combination in the search.
Solution
Verify if the values of search parameters fields are correct and if needed, amend them and try again. If you need additional assistance, contact the Sabre API Help Desk.