Digital Connect includes Change Fee Override functionality which requires a waiver code to be passed instead of a N/A value.

The functionality applies to the following paths:

• Manage Your Booking – Change Itinerary Flow (MYB: CI);
• Manage Your Booking – Modify Trip Options Flow (MYB: MTO);
• Manage Your Booking – Cancel and Refund Flow (MYB: CR);
• Loyalty Phase III – Cancel and Refund.

Prerequisites

• Default waiver code needs to be configured.
• The default waiver code must match a waiver code in the MISCO Table.
• Change Fee override needs to be enabled via multihost table.

Error Handling

Digital Connect validates code(s) entered by a passenger and returns errors if:

• Invalid waiver code is passed to select flight service in Manage Your Booking – Change Itinerary Flow (MYB: CI);
• Invalid waiver code is passed to cancel service in Manage Your Booking – Cancel Refund Flow (MYB: CR);
• Change fee override is enabled in host but not in Digital Connect.

Highlights

There are no changes to any of the Digital Connect Services.

• Host Refund Record shows waived:

Multi host table in Host

• Change Fee Override ON
  
  
• Change Fee Override OFF
  
  
• It is possible to turn on Change Fee Override and bypass web.
  
  Change Fee Override bypassed for WEB SERVICES: