Cancel Booking - Error List
Error list
Below is the full list of possible errors returned by Cancel Booking:
| Error type | Error category | Description |
|---|---|---|
| SECURITY_TOKEN_CONTEXT_ERROR | BAD_REQUEST | Security context not initialized. Nothing was canceled. |
| SECURITY_TOKEN_CONTEXT_ERROR | BAD_REQUEST | Invalid authentication token. Nothing was canceled. |
| FAULT_RESPONSE | APPLICATION_ERROR | The underlying system cannot process the request at this time. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | CancelAll flag and list of flights/hotels/cars/cruises/trains/segments cannot be combined. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | Unable to cancel the booking. Combination of offerItemId and flightTicketOperation is not supported. Change request to use either offerItemId or flightTicketOperation. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | Request contains too many notification options. Select queueName or queueNumber. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | Request contains too many notification options. Select email or queuePlacement. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | Flag cancelAll cannot be combined with notification email. Sending notification requires itinerary is in the booking. |
| CANCEL_OPERATION_NOT_SUPPORTED | BAD_REQUEST | Selected ticket-related operation cannot be processed for mixed (traditional and NDC) content. This functionality is currently not supported for hybrid bookings. |
| CANCEL_DATA_MISSING | BAD_REQUEST | No cancel data provided. Nothing was canceled. |
| INVALID_FLIGHT_ID | INVALID_DATA | Invalid segment type - not a flight. |
| INVALID_HOTEL_ID | INVALID_DATA | Invalid segment type - not a hotel |
| INVALID_CAR_ID | INVALID_DATA | Invalid segment type - not a car. |
| INVALID_TRAIN_ID | INVALID_DATA | Invalid segment type - not a train. |
| INVALID_CRUISE_ID | INVALID_DATA | Invalid segment type - not a cruise. |
| NDC_ORDER_PARTIAL_CANCEL | REQUEST_NOT_ALLOWED | Partial cancellation of air segments is not supported. For this order, a partial cancellation is only possible when selecting all air segments. |
| SEGMENT_NOT_FOUND | INVALID_DATA | Segment does not exist. |
| SEGMENT_NOT_FOUND | INVALID_DATA | Reservation does not contain any segments. |
| INCONSISTENT_SEGMENT_IDS | INVALID_DATA | Product ID and sequence are not consistent. |
| BOOKING_DETAILS_UNAVAILABLE | WARNING | Booking details are unavailable due to system slow down. |
| NDC_NOT_SUPPORTED | REQUEST_NOT_ALLOWED | Cancel of NDC content is not supported. |
| MISSING_NDC_SEGMENTS | REQUEST_NOT_ALLOWED | Cancel of NDC is allowed only when canceling all NDC flights. |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Operation of ending transaction failed. |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Operation of cancel Sabre content failed. |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Response is empty. |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Operation of saving price quote failed. |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Operation of cancel CSL content failed. |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Operation of cancel NDC content failed. |
| CONTEXT_CHANGE_FAILED | APPLICATION_ERROR | Operation of context change failed. |
| UNABLE_TO_RETRIEVE_BOOKING | WARNING | Problem occurred when booking data fetched. |
| UNABLE_TO_RETRIEVE_BOOKING | WARNING | API Gateway cannot process the booking retrieval at this time. |
| QUEUE_PLACE_FAILED | APPLICATION_ERROR | Retrying limit exceeded. |
| QUEUE_PLACE_FAILED | APPLICATION_ERROR | The booking could not be placed on the requested queue. The Queue Placement service returned an error: [%s]. |
| QUEUE_PLACE_FAILED | APPLICATION_ERROR | Response is empty. |
| SYSTEM_SLOW_DOWN | APPLICATION_ERROR | Operation aborted due to system slow down. |
| SYSTEM_SLOW_DOWN | APPLICATION_ERROR | Operation aborted due to system slow down. %s operation can be potentially partially completed. Please verify ticket(s) status. |
| NO_ITEMS_CANCELLED | WARNING | Nothing was canceled - cancellation was interrupted due to errors. |
| END_TRANSACTION_PROBLEM | WARNING | Call to internal Enhanced End Transaction service was not processed due to active AUTO-END functionality. Verify void operation by checking reservation details. |
| END_TRANSACTION_PROBLEM | WARNING | Email was not sent. There is no email address present in the booking. |
| END_TRANSACTION_PROBLEM | WARNING | The cancellation was sent to the vendor. Confirmation is pending. Redisplay the booking to verify the status. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | The request contains duplicate printer objects. Please request only one printer profile. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | The request contains an invalid combination of printer profile and manual printer designation. Please request either printer profile designation or submit a list of printers for manual designation. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | The request contains multiple types of printers in a single printer address object. The printer address object can contain only one printer type. |
| TICKET_NOT_FOUND | RESOURCE_NOT_FOUND | Repeated request for ticket information failed. Get Electronic Document Service request timed out. Document cannot be canceled since the coupon status is unknown. |
| TICKET_NOT_FOUND | RESOURCE_NOT_FOUND | Ticket details cannot be retrieved because of error(s). |
| SEND_SABRE_COMMAND_WARNING | WARNING | Empty response. |
| END_TRANSACTION_PROBLEM | WARNING | Email was not sent. The booking contains no itinerary data, which could be used to generate an email. |
| OFFER_CANCEL_ORDER_PROBLEM | WARNING | Unable to map refund values for Reshop Offer with ID=%s. |
| OFFER_CANCEL_ORDER_PROBLEM | WARNING | Response is empty. |
| UNAUTHORIZED_ACCESS | UNATHORIZED | Electronic document details could not be retrieved. The service Get Electronic Document API (TKT_ElectronicDocumentServicesRQ) is available to Sabre travel agency subscribers only. Please verify the used credentials with your account manager. |
Note: Variable
%scontains information returned dynamically by the downline service.
Cancel Booking can also return errors stemming directly from downline services:
| Error type | Error category | Downline service |
|---|---|---|
| CONTEXT_CHANGE_PROBLEM | WARNING | ContextChangeLLSRQ |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | ContextChangeLLSRQ |
| OTA_CANCEL_PROBLEM | WARNING | OTA_CancelLLSRQ |
| CSL_CANCEL_PROBLEM | WARNING | UpdateReservationRS |
| NDC_CANCEL_PROBLEM | WARNING | Orders/Cancel |
| END_TRANSACTION_PROBLEM | WARNING | EnhancedEndTransactionRQ |
| BOOKING_NOT_FOUND | RESOURCE_NOT_FOUND | GetReservationRQ |
| UNABLE_TO_RETRIEVE_BOOKING_WARNING | WARNING | Get Booking |
| UNABLE_TO_CALL_ORDER_VIEW | WARNING | Orders/View |
| CLOSE_SESSION_WARNING | WARNING | SessionCloseRQ |
| QUEUE_PLACE_FAILED | APPLICATION_ERROR | QueuePlaceLLSRQ |
| AIR_PRICE_PROBLEM | WARNING | OTA_AirPriceLLSRQ |
| END_TRANSACTION_PROBLEM | WARNING | OTA_AirPriceLLSRQ |
| NDC_RESHOP_PROBLEM | WARNING | Offers/Reshop/CancelOrder |
| SEND_SABRE_COMMAND_WARNING | WARNING | SabreCommandLLSRQ |