Cancel Booking - Error List
Error list
Below is the full list of possible errors returned by Cancel Booking:
| Error type | Error category | Description |
|---|---|---|
| SECURITY_TOKEN_CONTEXT_ERROR | BAD_REQUEST | Security context not initialized. Nothing was canceled. |
| SECURITY_TOKEN_CONTEXT_ERROR | BAD_REQUEST | Invalid authentication token. Nothing was canceled. |
| FAULT_RESPONSE | APPLICATION_ERROR | The underlying system cannot process the request at this time. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | CancelAll flag and list of flights/hotels/cars/cruises/trains/segments cannot be combined. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | Unable to cancel the booking. Combination of offerItemId and flightTicketOperation is not supported. Change request to use either offerItemId or flightTicketOperation. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | Request contains too many notification options. Select queueName or queueNumber. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | Request contains too many notification options. Select email or queuePlacement. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | Flag cancelAll cannot be combined with notification email. Sending notification requires itinerary is in the booking. |
| CANCEL_OPERATION_NOT_SUPPORTED | BAD_REQUEST | Selected ticket-related operation cannot be processed for mixed (traditional and NDC) content. This functionality is currently not supported for hybrid bookings. |
| CANCEL_DATA_MISSING | BAD_REQUEST | No cancel data provided. Nothing was canceled. |
| INVALID_FLIGHT_ID | INVALID_DATA | Invalid segment type - not a flight. |
| INVALID_HOTEL_ID | INVALID_DATA | Invalid segment type - not a hotel |
| INVALID_CAR_ID | INVALID_DATA | Invalid segment type - not a car. |
| INVALID_TRAIN_ID | INVALID_DATA | Invalid segment type - not a train. |
| INVALID_CRUISE_ID | INVALID_DATA | Invalid segment type - not a cruise. |
| NDC_ORDER_PARTIAL_CANCEL | REQUEST_NOT_ALLOWED | Partial cancellation of NDC segments is not supported. Specify all NDC segments. |
| SEGMENT_NOT_FOUND | INVALID_DATA | Segment does not exist. |
| SEGMENT_NOT_FOUND | INVALID_DATA | Reservation does not contain any segments. |
| DUPLICATED_SEGMENT_ID_FOUND | APPLICATION_ERROR | Cancellation was unsuccessful due to the booking containing multiple segments with the same id=%s. |
| INCONSISTENT_SEGMENT_IDS | INVALID_DATA | Product ID and sequence are not consistent. |
| BOOKING_DETAILS_UNAVAILABLE | WARNING | Booking details are unavailable due to system slow down. |
| NDC_NOT_SUPPORTED | REQUEST_NOT_ALLOWED | Cancellation of NDC content is not supported. |
| MISSING_NDC_SEGMENTS | REQUEST_NOT_ALLOWED | Cancellation of NDC is allowed only when canceling all NDC flights. |
| RETENTION_CONDITION_ISSUE | REQUEST_NOT_ALLOWED | Retention details can be added only if this type of information does not already exist in the booking. Use the cancelAll property or select all retention segments to cancel in combination with new retention details. |
| INVALID_RETENTION_DATE | BAD_REQUEST | The retention date cannot be in the past. |
| RETENTION_DATE_MISSING | BAD_REQUEST | The date is required for the retention line in the booking. |
| INVALID_RETENTION_DATE_RANGE | BAD_REQUEST | The retention date exceeds the acceptable date range. Select a date no later than %s. |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Operation of ending transaction failed. |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Operation of cancel Sabre content failed. |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Response is empty. |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Operation of saving price quote failed. |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Operation of cancel CSL content failed. |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | Operation of cancel NDC content failed. |
| CONTEXT_CHANGE_FAILED | APPLICATION_ERROR | Operation of context change failed. |
| UNABLE_TO_RETRIEVE_BOOKING | WARNING | Problem occurred when booking data fetched. |
| UNABLE_TO_RETRIEVE_BOOKING | WARNING | API Gateway cannot process the booking retrieval at this time. |
| QUEUE_PLACE_FAILED | APPLICATION_ERROR | Retrying limit exceeded. |
| QUEUE_PLACE_FAILED | APPLICATION_ERROR | The booking could not be placed on the requested queue. The Queue Placement service returned an error: [%s]. |
| QUEUE_PLACE_FAILED | APPLICATION_ERROR | Response is empty. |
| SYSTEM_SLOW_DOWN | APPLICATION_ERROR | Operation aborted due to system slow down. |
| SYSTEM_SLOW_DOWN | APPLICATION_ERROR | Operation aborted due to system slow down. %s operation can be potentially partially completed. Please verify ticket(s) status. |
| NO_ITEMS_CANCELLED | WARNING | Nothing was canceled - cancellation was interrupted due to errors. |
| END_TRANSACTION_PROBLEM | WARNING | Call to internal Enhanced End Transaction service was not processed due to active AUTO-END functionality. Verify void operation by checking reservation details. |
| END_TRANSACTION_PROBLEM | WARNING | Email was not sent. There is no email address present in the booking. |
| END_TRANSACTION_PROBLEM | WARNING | The cancellation was sent to the vendor. Confirmation is pending. Redisplay the booking to verify the status. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | The request contains duplicate printer objects. Please request only one printer profile. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | The request contains an invalid combination of printer profile and manual printer designation. Please request either printer profile designation or submit a list of printers for manual designation. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | The request contains multiple types of printers in a single printer address object. The printer address object can contain only one printer type. |
| INVALID_FLAGS_COMBINATION | BAD_REQUEST | The request contains a printer designation without a recognizable printer type. Verify the printer address object details against the API schema. |
| TICKET_NOT_FOUND | RESOURCE_NOT_FOUND | Repeated request for ticket information failed. Get Electronic Document Service request timed out. Document cannot be canceled since the coupon status is unknown. |
| TICKET_NOT_FOUND | RESOURCE_NOT_FOUND | Ticket details cannot be retrieved because of error(s). |
| SEND_SABRE_COMMAND_WARNING | WARNING | Empty response. |
| END_TRANSACTION_PROBLEM | WARNING | Email was not sent. The booking contains no itinerary data, which could be used to generate an email. |
| OFFER_CANCEL_ORDER_PROBLEM | WARNING | Unable to map refund values for Reshop Offer with ID=%s. |
| OFFER_CANCEL_ORDER_PROBLEM | WARNING | Response is empty. |
| UNAUTHORIZED_ACCESS | UNATHORIZED | Electronic document details could not be retrieved. The service Get Electronic Document API (TKT_ElectronicDocumentServicesRQ) is available to Sabre travel agency subscribers only. Please verify the used credentials with your account manager. |
| FLIGHT_ID_MISSING | APPLICATION_ERROR | The selected ticket-related operation was unsuccessful. An existing ticket(s) cannot be associated with flights currently stored in the booking. |
Note: Variable
%scontains information returned dynamically by the downline service.
Cancel Booking can also return errors stemming directly from downline services:
| Error type | Error category | Downline service |
|---|---|---|
| CONTEXT_CHANGE_PROBLEM | WARNING | ContextChangeLLSRQ |
| UNABLE_TO_CANCEL | CANCELLATION_ERROR/WARNING | ContextChangeLLSRQ |
| OTA_CANCEL_PROBLEM | WARNING | OTA_CancelLLSRQ |
| CSL_CANCEL_PROBLEM | WARNING | UpdateReservationRS |
| NDC_CANCEL_PROBLEM | WARNING | Orders/Cancel |
| END_TRANSACTION_PROBLEM | WARNING | EnhancedEndTransactionRQ |
| BOOKING_NOT_FOUND | RESOURCE_NOT_FOUND | GetReservationRQ |
| UNABLE_TO_RETRIEVE_BOOKING_WARNING | WARNING | Get Booking |
| UNABLE_TO_CALL_ORDER_VIEW | WARNING | Orders/View |
| CLOSE_SESSION_WARNING | WARNING | SessionCloseRQ |
| QUEUE_PLACE_FAILED | APPLICATION_ERROR | QueuePlaceLLSRQ |
| AIR_PRICE_PROBLEM | WARNING | OTA_AirPriceLLSRQ |
| END_TRANSACTION_PROBLEM | WARNING | OTA_AirPriceLLSRQ |
| NDC_RESHOP_PROBLEM | WARNING | Offers/Reshop/CancelOrder |
| SEND_SABRE_COMMAND_WARNING | WARNING | SabreCommandLLSRQ |