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Cancel Booking - Error List

Error list

Below is the full list of possible errors returned by Cancel Booking:

Error type Error category Description
SECURITY_TOKEN_CONTEXT_ERROR BAD_REQUEST Security context not initialized. Nothing was canceled.
SECURITY_TOKEN_CONTEXT_ERROR BAD_REQUEST Invalid authentication token. Nothing was canceled.
FAULT_RESPONSE APPLICATION_ERROR The underlying system cannot process the request at this time.
INVALID_FLAGS_COMBINATION BAD_REQUEST CancelAll flag and list of flights/hotels/cars/cruises/trains/segments cannot be combined.
INVALID_FLAGS_COMBINATION BAD_REQUEST Unable to cancel the booking. Combination of offerItemId and flightTicketOperation is not supported. Change request to use either offerItemId or flightTicketOperation.
INVALID_FLAGS_COMBINATION BAD_REQUEST Request contains too many notification options. Select queueName or queueNumber.
INVALID_FLAGS_COMBINATION BAD_REQUEST Request contains too many notification options. Select email or queuePlacement.
INVALID_FLAGS_COMBINATION BAD_REQUEST Flag cancelAll cannot be combined with notification email. Sending notification requires itinerary is in the booking.
CANCEL_OPERATION_NOT_SUPPORTED BAD_REQUEST Selected ticket-related operation cannot be processed for mixed (traditional and NDC) content. This functionality is currently not supported for hybrid bookings.
CANCEL_DATA_MISSING BAD_REQUEST No cancel data provided. Nothing was canceled.
INVALID_FLIGHT_ID INVALID_DATA Invalid segment type - not a flight.
INVALID_HOTEL_ID INVALID_DATA Invalid segment type - not a hotel
INVALID_CAR_ID INVALID_DATA Invalid segment type - not a car.
INVALID_TRAIN_ID INVALID_DATA Invalid segment type - not a train.
INVALID_CRUISE_ID INVALID_DATA Invalid segment type - not a cruise.
NDC_ORDER_PARTIAL_CANCEL REQUEST_NOT_ALLOWED Partial cancellation of NDC segments is not supported. Specify all NDC segments.
SEGMENT_NOT_FOUND INVALID_DATA Segment does not exist.
SEGMENT_NOT_FOUND INVALID_DATA Reservation does not contain any segments.
DUPLICATED_SEGMENT_ID_FOUND APPLICATION_ERROR Cancellation was unsuccessful due to the booking containing multiple segments with the same id=%s.
INCONSISTENT_SEGMENT_IDS INVALID_DATA Product ID and sequence are not consistent.
BOOKING_DETAILS_UNAVAILABLE WARNING Booking details are unavailable due to system slow down.
NDC_NOT_SUPPORTED REQUEST_NOT_ALLOWED Cancellation of NDC content is not supported.
MISSING_NDC_SEGMENTS REQUEST_NOT_ALLOWED Cancellation of NDC is allowed only when canceling all NDC flights.
RETENTION_CONDITION_ISSUE REQUEST_NOT_ALLOWED Retention details can be added only if this type of information does not already exist in the booking. Use the cancelAll property or select all retention segments to cancel in combination with new retention details.
INVALID_RETENTION_DATE BAD_REQUEST The retention date cannot be in the past.
RETENTION_DATE_MISSING BAD_REQUEST The date is required for the retention line in the booking.
INVALID_RETENTION_DATE_RANGE BAD_REQUEST The retention date exceeds the acceptable date range. Select a date no later than %s.
UNABLE_TO_CANCEL CANCELLATION_ERROR/WARNING Operation of ending transaction failed.
UNABLE_TO_CANCEL CANCELLATION_ERROR/WARNING Operation of cancel Sabre content failed.
UNABLE_TO_CANCEL CANCELLATION_ERROR/WARNING Response is empty.
UNABLE_TO_CANCEL CANCELLATION_ERROR/WARNING Operation of saving price quote failed.
UNABLE_TO_CANCEL CANCELLATION_ERROR/WARNING Operation of cancel CSL content failed.
UNABLE_TO_CANCEL CANCELLATION_ERROR/WARNING Operation of cancel NDC content failed.
CONTEXT_CHANGE_FAILED APPLICATION_ERROR Operation of context change failed.
UNABLE_TO_RETRIEVE_BOOKING WARNING Problem occurred when booking data fetched.
UNABLE_TO_RETRIEVE_BOOKING WARNING API Gateway cannot process the booking retrieval at this time.
QUEUE_PLACE_FAILED APPLICATION_ERROR Retrying limit exceeded.
QUEUE_PLACE_FAILED APPLICATION_ERROR The booking could not be placed on the requested queue. The Queue Placement service returned an error: [%s].
QUEUE_PLACE_FAILED APPLICATION_ERROR Response is empty.
SYSTEM_SLOW_DOWN APPLICATION_ERROR Operation aborted due to system slow down.
SYSTEM_SLOW_DOWN APPLICATION_ERROR Operation aborted due to system slow down. %s operation can be potentially partially completed. Please verify ticket(s) status.
NO_ITEMS_CANCELLED WARNING Nothing was canceled - cancellation was interrupted due to errors.
END_TRANSACTION_PROBLEM WARNING Call to internal Enhanced End Transaction service was not processed due to active AUTO-END functionality. Verify void operation by checking reservation details.
END_TRANSACTION_PROBLEM WARNING Email was not sent. There is no email address present in the booking.
END_TRANSACTION_PROBLEM WARNING The cancellation was sent to the vendor. Confirmation is pending. Redisplay the booking to verify the status.
INVALID_FLAGS_COMBINATION BAD_REQUEST The request contains duplicate printer objects. Please request only one printer profile.
INVALID_FLAGS_COMBINATION BAD_REQUEST The request contains an invalid combination of printer profile and manual printer designation. Please request either printer profile designation or submit a list of printers for manual designation.
INVALID_FLAGS_COMBINATION BAD_REQUEST The request contains multiple types of printers in a single printer address object. The printer address object can contain only one printer type.
INVALID_FLAGS_COMBINATION BAD_REQUEST The request contains a printer designation without a recognizable printer type. Verify the printer address object details against the API schema.
TICKET_NOT_FOUND RESOURCE_NOT_FOUND Repeated request for ticket information failed. Get Electronic Document Service request timed out. Document cannot be canceled since the coupon status is unknown.
TICKET_NOT_FOUND RESOURCE_NOT_FOUND Ticket details cannot be retrieved because of error(s).
SEND_SABRE_COMMAND_WARNING WARNING Empty response.
END_TRANSACTION_PROBLEM WARNING Email was not sent. The booking contains no itinerary data, which could be used to generate an email.
OFFER_CANCEL_ORDER_PROBLEM WARNING Unable to map refund values for Reshop Offer with ID=%s.
OFFER_CANCEL_ORDER_PROBLEM WARNING Response is empty.
UNAUTHORIZED_ACCESS UNATHORIZED Electronic document details could not be retrieved. The service Get Electronic Document API (TKT_ElectronicDocumentServicesRQ) is available to Sabre travel agency subscribers only. Please verify the used credentials with your account manager.
FLIGHT_ID_MISSING APPLICATION_ERROR The selected ticket-related operation was unsuccessful. An existing ticket(s) cannot be associated with flights currently stored in the booking.

Note: Variable %s contains information returned dynamically by the downline service.

Cancel Booking can also return errors stemming directly from downline services:

Error type Error category Downline service
CONTEXT_CHANGE_PROBLEM WARNING ContextChangeLLSRQ
UNABLE_TO_CANCEL CANCELLATION_ERROR/WARNING ContextChangeLLSRQ
OTA_CANCEL_PROBLEM WARNING OTA_CancelLLSRQ
CSL_CANCEL_PROBLEM WARNING UpdateReservationRS
NDC_CANCEL_PROBLEM WARNING Orders/Cancel
END_TRANSACTION_PROBLEM WARNING EnhancedEndTransactionRQ
BOOKING_NOT_FOUND RESOURCE_NOT_FOUND GetReservationRQ
UNABLE_TO_RETRIEVE_BOOKING_WARNING WARNING Get Booking
UNABLE_TO_CALL_ORDER_VIEW WARNING Orders/View
CLOSE_SESSION_WARNING WARNING SessionCloseRQ
QUEUE_PLACE_FAILED APPLICATION_ERROR QueuePlaceLLSRQ
AIR_PRICE_PROBLEM WARNING OTA_AirPriceLLSRQ
END_TRANSACTION_PROBLEM WARNING OTA_AirPriceLLSRQ
NDC_RESHOP_PROBLEM WARNING Offers/Reshop/CancelOrder
SEND_SABRE_COMMAND_WARNING WARNING SabreCommandLLSRQ